# Customer Review Insights — Hopkins Air Conditioning Generated 2026-05-21 from 999 verified reviews (2018-04-26 – 2026-03-10). ## Summary Hopkins Air Conditioning in West Palm Beach, FL has accumulated 999 customer reviews spanning from April 2018 through March 2026, with an overall sentiment score of 0.86. Across that period, 95.2% of reviews are positive, 1% neutral, and 3.8% negative, reflecting a stable trend throughout the review window. Professionalism and conduct is the most frequently discussed aspect, mentioned in 810 reviews with a 96.4% positive rate, followed by technical knowledge and expertise at 97% positive across 635 mentions. Courtesy and friendliness earns the highest satisfaction among frequently cited aspects at 99.3% positive from 415 mentions, while punctuality and on-time service achieves a perfect 100% positive rate across 279 mentions. Communication and updates scores 94.2% positive from 469 mentions, and responsiveness and speed reaches 96% positive from 223 mentions. Problem resolution and effectiveness is rated positively in 92% of its 373 mentions. Pricing and value is the one aspect that falls below 70% — though just above that threshold — at 73.2% positive from 179 mentions, suggesting that a meaningful share of customers have reservations about cost or perceived value. The financing and payment plans topic similarly draws a lower 77.4% positive rate across 93 reviews, and AC installation and replacement sits at 89.9% positive from 257 topic reviews, somewhat below the company's overall average. The most frequently mentioned technician is Gazi, cited in 134 reviews with a perfect 5.0 average rating, followed by John with 72 mentions and a 5.0 rating, Miguel with 54 mentions and a 4.9 rating, Sophia with 36 mentions and a 4.9 rating, and Chad with 25 mentions and a 5.0 rating. On the service side, AC repair is the most discussed at 415 mentions with a 94.9% positive rate, closely followed by maintenance at 404 mentions and 94.3% positive. AC installation accounts for 199 mentions at 92.5% positive, emergency and after-hours service earns 95.8% positive from 48 mentions, and heating service, while limited to 9 mentions, achieves 100% positive. Scheduling and booking ease is rated positively in 92.9% of 126 mentions, and cleanliness and tidiness scores 96.4% positive from 112 mentions. Overall, the business demonstrates consistently strong performance across technical and interpersonal dimensions, with pricing perception representing the primary area of customer ambivalence. ## Overall Sentiment - Positive: 95.2% - Neutral: 1% - Negative: 3.8% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 810 of 999 reviews (81.1%) - Positive: 96.4% (781 of 810) - Top phrases: "Very professional", "professional", "He was very professional" ### Technical Knowledge & Expertise - Mentions: 635 of 999 reviews (63.6%) - Positive: 97% (616 of 635) - Top phrases: "knowledgeable", "Very knowledgeable", "extremely knowledgeable" ### Communication & Updates - Mentions: 469 of 999 reviews (46.9%) - Positive: 94.2% (442 of 469) - Top phrases: "explained everything", "Great communication", "great customer service" ### Courtesy & Friendliness - Mentions: 415 of 999 reviews (41.5%) - Positive: 99.3% (412 of 415) - Top phrases: "courteous", "friendly", "Very polite" ### Problem Resolution & Effectiveness - Mentions: 373 of 999 reviews (37.3%) - Positive: 92% (343 of 373) - Top phrases: "she fix it", "service is good", "Fixed the issue" ### Punctuality & On-Time Service - Mentions: 279 of 999 reviews (27.9%) - Positive: 100% (279 of 279) - Top phrases: "on time", "always on time", "He was on time" ### Responsiveness & Speed - Mentions: 223 of 999 reviews (22.3%) - Positive: 96% (214 of 223) - Top phrases: "fast service", "very responsive", "responsive" ### Pricing & Value - Mentions: 179 of 999 reviews (17.9%) - Positive: 73.2% (131 of 179) - Top phrases: "affordable pricing", "very fair", "fair price" ### Scheduling & Booking Ease - Mentions: 126 of 999 reviews (12.6%) - Positive: 92.9% (117 of 126) - Top phrases: "ease of scheduling", "Came on the weekend", "Painless experience" ### Cleanliness & Tidiness - Mentions: 112 of 999 reviews (11.2%) - Positive: 96.4% (108 of 112) - Top phrases: "neat", "clean", "tidy" ## Top Technicians ### Gazi - Mentioned in 134 reviews - Average rating when mentioned: 5.00 - Sentiment: 99.3% positive ### John - Mentioned in 72 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Miguel - Mentioned in 54 reviews - Average rating when mentioned: 4.90 - Sentiment: 98.1% positive ### Sophia - Mentioned in 36 reviews - Average rating when mentioned: 4.90 - Sentiment: 97.2% positive ### Chad - Mentioned in 25 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Xavier - Mentioned in 24 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### David - Mentioned in 23 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jasper - Mentioned in 22 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ramon - Mentioned in 21 reviews - Average rating when mentioned: 4.60 - Sentiment: 90.5% positive ### Eduan - Mentioned in 20 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Scott - Mentioned in 18 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Luis - Mentioned in 15 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ervine - Mentioned in 15 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dave - Mentioned in 15 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jonathan - Mentioned in 14 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brian - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tino - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Aaron - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Gabriel - Mentioned in 11 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Eric - Mentioned in 11 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Christie - Mentioned in 11 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Donat - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brittany - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Andres - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sternley - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Phil - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Zach - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joyce - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Zachary - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Monica - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Gabe - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Armando - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 83.3% positive ### Chuck - Mentioned in 6 reviews - Average rating when mentioned: 4.30 - Sentiment: 83.3% positive ### Ryan - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Louis - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Patrick - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Marcos - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Rich - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Karel - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Adam - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Doug - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Yadian - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Allan - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mike - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brien - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sternly - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Matthew - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Colson - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Colton - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Art - Mentioned in 3 reviews - Average rating when mentioned: 4.70 - Sentiment: 100% positive ### Sabrina - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Pedro - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Cathy - Mentioned in 3 reviews - Average rating when mentioned: 3.70 - Sentiment: 66.7% positive ### Kevin - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Logan - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Andray - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Gerardo - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Matt - Mentioned in 3 reviews - Average rating when mentioned: 3.70 - Sentiment: 66.7% positive ### Jamie - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Johnathan - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Andre - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### AC Repair - Mentioned in 415 reviews - Sentiment: 94.9% positive ### Maintenance - Mentioned in 404 reviews - Sentiment: 94.3% positive ### AC Installation - Mentioned in 199 reviews - Sentiment: 92.5% positive ### Emergency / After-Hours Service - Mentioned in 48 reviews - Sentiment: 95.8% positive ### Heating Service - Mentioned in 9 reviews - Sentiment: 100% positive ### Duct Work - Mentioned in 5 reviews - Sentiment: 80% positive ## Topics ### AC Repair - AC Repair mentioned in 465 of 999 reviews (46.5%) - 94.8% of AC Repair reviews are 4 or 5 stars - Average rating in AC Repair reviews: 4.8★ ### Routine Maintenance & Tune-Ups - Routine Maintenance & Tune-Ups mentioned in 407 of 999 reviews (40.7%) - 94.1% of Routine Maintenance & Tune-Ups reviews are 4 or 5 stars - Average rating in Routine Maintenance & Tune-Ups reviews: 4.8★ ### AC Installation & Replacement - AC Installation & Replacement mentioned in 257 of 999 reviews (25.7%) - 89.9% of AC Installation & Replacement reviews are 4 or 5 stars - Average rating in AC Installation & Replacement reviews: 4.6★ ### Residential HVAC - Residential HVAC mentioned in 170 of 999 reviews (17%) - 91.2% of Residential HVAC reviews are 4 or 5 stars - Average rating in Residential HVAC reviews: 4.7★ ### Emergency & After-Hours Service - Emergency & After-Hours Service mentioned in 95 of 999 reviews (9.5%) - 94.7% of Emergency & After-Hours Service reviews are 4 or 5 stars - Average rating in Emergency & After-Hours Service reviews: 4.8★ ### Financing & Payment Plans - Financing & Payment Plans mentioned in 93 of 999 reviews (9.3%) - 77.4% of Financing & Payment Plans reviews are 4 or 5 stars - Average rating in Financing & Payment Plans reviews: 4.2★ ### Commercial HVAC - Commercial HVAC mentioned in 74 of 999 reviews (7.4%) - 94.6% of Commercial HVAC reviews are 4 or 5 stars - Average rating in Commercial HVAC reviews: 4.8★ ### Heating Service - Heating Service mentioned in 19 of 999 reviews (1.9%) - 100% of Heating Service reviews are 4 or 5 stars - Average rating in Heating Service reviews: 5★ ## FAQ **Q: Is Hopkins Air Conditioning professional?** A: Based on 810 reviews mentioning professionalism & conduct, 96.4% report positive experiences. Customers frequently mention "Very professional". **Q: Is Hopkins Air Conditioning knowledgeable and skilled?** A: Based on 635 reviews mentioning technical knowledge & expertise, 97% report positive experiences. Customers frequently mention "knowledgeable". **Q: Is Hopkins Air Conditioning good at communicating with customers?** A: Based on 469 reviews mentioning communication & updates, 94.2% report positive experiences. Customers frequently mention "explained everything". **Q: Is Hopkins Air Conditioning courteous and friendly?** A: Based on 415 reviews mentioning courtesy & friendliness, 99.3% report positive experiences. Customers frequently mention "courteous". **Q: Is Hopkins Air Conditioning effective at solving problems?** A: Based on 373 reviews mentioning problem resolution & effectiveness, 92% report positive experiences. Customers frequently mention "she fix it". **Q: Is Hopkins Air Conditioning on time for appointments?** A: Based on 279 reviews mentioning punctuality & on-time service, 100% report positive experiences. Customers frequently mention "on time". **Q: Is Hopkins Air Conditioning responsive and quick?** A: Based on 223 reviews mentioning responsiveness & speed, 96% report positive experiences. Customers frequently mention "fast service". **Q: Is Hopkins Air Conditioning affordable and fairly priced?** A: Based on 179 reviews mentioning pricing & value, 73.2% report positive experiences. Customers frequently mention "affordable pricing". **Q: Is Hopkins Air Conditioning easy to schedule with?** A: Based on 126 reviews mentioning scheduling & booking ease, 92.9% report positive experiences. Customers frequently mention "ease of scheduling". **Q: Is Hopkins Air Conditioning clean and tidy?** A: Based on 112 reviews mentioning cleanliness & tidiness, 96.4% report positive experiences. Customers frequently mention "neat". **Q: Does Hopkins Air Conditioning handle ac repair?** A: AC Repair appears in 465 of 999 reviews, 94.4% of them positive. **Q: Does Hopkins Air Conditioning handle routine maintenance & tune-ups?** A: Routine Maintenance & Tune-Ups appears in 407 of 999 reviews, 94.1% of them positive. **Q: Does Hopkins Air Conditioning handle ac installation & replacement?** A: AC Installation & Replacement appears in 257 of 999 reviews, 89.9% of them positive. **Q: Does Hopkins Air Conditioning handle residential hvac?** A: Residential HVAC appears in 170 of 999 reviews, 90.6% of them positive. **Q: Does Hopkins Air Conditioning handle emergency & after-hours service?** A: Emergency & After-Hours Service appears in 95 of 999 reviews, 94.7% of them positive.