A.T.M. Sayfuddin
★★☆☆☆August 21, 2023 · review of Hopkins Air Conditioning
I recently had my AC repaired by this company, and while they were professional in their approach, I couldn't help but feel their pricing was way above the market rate. Like many others, they charge a set fee for the initial visit, which would be credited to any subsequent repair costs. This would be acceptable if the repair costs were reasonable. However, without a prior estimate or a clear breakdown, I was blindsided by a bill that seemed almost double what I expected. I had a quote to flush the ac drain for $250. But because it was weekend and the company didn’t have anyone until Monday, I called Hopkins. They charged me $454! The lack of transparency in their pricing structure left me feeling that the system is geared against the customer. I believe potential clients should be wary and always ask for a quote upfront.
Response from the owner · August 21, 2023
Thank you for your feedback. Please keep in mind we came out on a Saturday night arrived at your home at 7:57pm and left at 9:53 pm. That is after our tech had been running calls all day servicing customers when other companies don't answer their phones. We fixed your problem and got you back cooling. Our pricing for this is very fair. What you also failed to mention is that the technician did present you with all costs before performing any work and you did approve the cost with signatures. Please also keep in mind had your normal company did a better maintenance on your unit there would have been no service call to begin with as this was a preventative maintenance issue. Your frustrations should be with them not us.