All Reviews for Hopkins Air Conditioning

Gazi is a great technician. He is very knowledgeable and explained everything to me in detail. I would highly recommend recommend him and Hopkins AC.

I meet with Colson on a Monday and my HVAC unit was installed on Wednesday. Colson was very professional knowledgeable, available and responsive to all of my questions and concerns. I received quotes from several different companies and they beat and exceeded my expectations. The great service didn’t just end with Colson, the HVAC installers arrived on time, explained everything pertaining to the job in details and walked me through the project every step of the way. The work area was left spotless. I was so impressed when the installer took the time to remove his shoes before entering inside my home. Hopkins air is the way to go for all of your HVAC needs.

Gabriel was on point. Did our maintenance and told us what parts were needed and got the ball rolling that minute. Highly recommend Hopkins AC. I would highly recommend this company. Needed a new drain line and Hopkins Air had it scheduled right away and got the work done beautifully. Highly Recommend Hopkins AC repair

Recommend Hopkins to my customers and use them myself. Their annual service contract is great for personal and income properties

David 3 from Hopkins did an outstanding job. He was very professional and addressed my issue in a timely manner. I highly recommend him.

John was very professional and solved the issue

David and Miguel were awesome…. These guys were on time, courteous and professional.

I just wanted to to say that Migel came on time and upgraded my iFlo to the Flo Pro. Very professional. And he always knows what is is doing So glad I use Hopkins ..

Hopkins replaced the Condenser and air handler. The work was done with a level of quality, cleanliness, and customer satisfaction. I would highly reccommend Hopkins Air.

Hopkins Air has been great every single time they have had to come out. Couldn’t recommend them more.

Gazi and Marcos were on time, thorough and polite as always. Gazi have been our service for a while and we are very comfortable with him. Trusted. We have mold he has been keeping us aware of. At his advice, we accepted an estimator to come out.

Went with them for an AC replacement and cant recommend them enough for the whole process from the sales call to the install to the service and maintenance. From the getgo they worked to get our business. When our AC died unexpectedly they still offered a deal and showed up the next morning to put in the new one. Install folks were a breeze to work with and a couple months after the install we had an issue...they showed up 45 min later to take a look at it. It was cold during the install so they topped off the coolant. We had our first maintenance today and they notify you of who is coming and when they are going to be there. The tech went above and beyond checking everything and making sure we were happy. For AC the peace of mind is worth it. We talked to alot of people too but these folks consistently went above and beyond. That has continued after the sale.

Very appreciative of the time and care John is excellent!! Brian was great! Showed up on time, was quite diligent and explained everything very well Thank you

The salesman, Colson, was prompt as scheduled, knowledgeable, and very polite. The installation went as promised. The two installers, Gadrian and Andres arrived on time. They were both very polite and knowledgeable wasting no time installing the system and describing the installation to me. They left the site clean and explained the new thermostat to me. I have lived in Florida for 50yrs and I can say with no reservation that thus company was the best I have ever dealt with. Everyone was polite from top of the chain to tge installers. Thank you, Hopkins for making this an experience for my record books!

Chad from Hopkins Air Conditioning was outstanding. He was professional, patient, and thorough in troubleshooting our HVAC issue, clearly explaining what was going on and identifying the root cause. Once diagnosed, he repaired it promptly and made sure everything was running properly before leaving. Highly recommend Chad and Hopkins for reliable, knowledgeable service. Thanks for an outstanding customer experience!

I highly recommend Hopkins Air Conditioning.My ac unit broke on Tuesday night n they came right over. I needed a new ac unit and they came on Wednesday and installed a new one. On Wednesday the installation manager came over to inspect the installation. All of their techs were very professional, courteous,and knowledgeable. They went above n beyond. You guys are awesome. Thank you so much.⭐⭐⭐⭐⭐

Highly recommend Hopkins Air Conditioning if you are looking for an AC contractor in Palm Beach. Great experiences with them; on time, quality service and stand behind their work. Don't hesitate to use!

Jonah was amazing. He came over within 20 miniutes and stayed until he got the job done on a Saturday. I was having family in fro Boston during a blizzard and he saved the weekend Highly recommend Hopkins

Signed yearly maintenance contract. Hopkins employee arrived on time and was professional and pleasant throughout the checkup on my two ac units Luis did service on my 2 ac units today. He was polite, professional and explained in detail exactly what he was doing. Highly recommend

We finally upgraded to a new 2026 Carrier HVAC system, and the experience was flawless. We chose Carrier for its reliability, but we chose Hopkins Air Conditioning because they’ve provided us with top-tier maintenance for over six years. A brand is only as good as its installation, and the Hopkins team nailed it. Colton, our salesman, was polite and knowledgeable, helping us navigate our options and securing the unit quickly. The installation technicians, Andres and Yadrian, were outstanding—professional, communicative, and tidy. I especially appreciated how they thoughtfully ran the lines and pipes to ensure the system is easy to service down the road. To top it off, Neslan came by the next day to replace our UV bulbs and finalize the job. If you want a worry-free, expert installation, I highly recommend Hopkins!"

Hopkins air conditions was the only company that answered my call late at night for an AC issue I had. They came out the next morning and immediately diagnosed and fixed the issue. Needless to say my AC has been running fine since. Thank you Hopkins! Still using Hopkins years later, thanks John at Hopkins!

Andres and Yadian did excellent job installing my new hvac system.They were thorough, made sure I understood the controls functions , communicated well and after finished , left the place spotless. I’m very pleased the work they have done. Roberto Bohrer

I was very impressed with the professionalism of Ghazi. Highly recommended to anyone that has issues with their AC unit. Very patient and personable.

Hopkins is a quality a/c resource for speedy repairs annd maintenance and fair pricing on my replacement unit.

I don’t like that. they’re always trying to upsell whenever they perform any service. It’s a real turn off and I’ll be looking for a different option soon.

Sophia was great. Since then, every time the other tech comes out, he pushes hard to upsell. Sometimes he’s successful, but most times it’s blatantly obvious. I don’t like that behavior.

I have used Hopkins AC for over 37 years. They have always been very responsive to my needs. Always show up on time, always friendly and helpful to explain what is needed. Highly recommend them!!

They came on time and did a great job Always appreciate Hopkins services

I had to be away. I trusted the mechanic to do the work without us being there. Not something I do lightly. Great job called me when done. Very good company

Gazi came over and solved all of my issues. Great to work with and super nice. Totally satisfied with Hopkins Air!

Highly recommend! Quick response time and quality work and skilled technicians. Colton was great to work with. We put in a whole new air conditioning system.

Had an issue with a leak in our AC unit for a home we recently purchased. I contacted them last night through google and got a call first thing at 7:30 this morning to let me know someone would be by between 10-12. Allan showed up promptly around 10:30 and signed us up for the yearly maintenance fixing our issue. He was quick, professional and very efficient. Highly recommend! ___ Update Feb 2026, we got a new AC system installed for an amazing price. Everyone we worked with was super helpful and made the process very simple. We will continue to use John Hopkins for our maintenance going forward.

Gazi was a very knowledgeable, professional and pleasant service person. He understood the situation and was able to do the needed diagnosis. We have always been happy with Hopkins AC, their protocols of informing us when they are coming with a picture of the representative. Always efficient. We recommend them highly.

Would give 5 stars but they wouldn’t show me how the upsell ultraviolet was working or not. They said they installed them but I can’t see the ultraviolet light like the previous system they replaced. I asked and the salesperson was very offended I asked to see it working instead of taking his word. These days once you pay the invoice it seems like you’re dismissed for asking a simple question. But at least the ac is working. Update: Art came to my house for service call and installed a new ultraviolet set up. Art is a great asset to Hopkins and was excellent to work with.

Ervine was fantastic: very knowledgable and confident. Went straight to work and solved the problem so it won't happen again. Very satisfying call.

Highly recommend, Brian and Colton did a great job explaining and were very helpful, knowledgeable and clean. The crew was great

Armando is excellent. Professional and kind with a great sense of humor!!!

Gazi was terrific - prompt and courteous.

As always, on time, excellent service and a pleasure to deal with.

Hopkins Technicians William and Felix replaced my HVAC system with a new Carrier crossover system and I’m extremely happy with the installation. These technicians were efficient, neat, knowledgeable, courteous, and Hopkins is fortunate to have such competent technicians. I would recommend Hopkins to anyone who wants perfection!

Technician showed up as scheduled. He was extremely professional, thorough, and friendly. He explained everything he did in detail and served us with a smile. This is the best experience I have had with a service technician since I bought my first home 53 years ago.

Need to share such amazing customer service and professionalism. I had Aztil Air install a new HVAC system in 2020 and since has been a nightmare with issues - I called Hopkins out of a dire need for heat in my house as I haven’t had any for 2 weeks due to Aztil. Hopkins sent me today their tech Ervine. He was so understanding of the situation did complete overview and thorough explanation of the situation currently with the heating side of this unit. He by far is one of the nicest techs I have worked with in South Florida. Due to his attentiveness and professionalism I became a new customer with Hopkins Air. Thank you Ervine I look forward to working with you again .

Excellent service! Renewed Maintenance plan.

Ervine and Rich(Service Manager) came out as scheduled, diagnosed our issue and resolved it. They are both very professional. Could not be more pleased with the service we receive from Hopkins!

Technician was professional & informant with issues! Prices seem high but service is good!

The quality, efficiency, and care that went into completely replacing my AC was unbelievable. I signed for the replacement Saturday, and they were ready early Monday morning! The job required extra attention as they had to entirely disassemble the new air handler AND the old one in order to remove/install them from within the attic. I don’t know anything about installing AC units but I imagine my setup was a nightmare of a job. But Andres and his colleague handled it with grace and put on a masterclass in AC replacement. I genuinely can’t thank them enough. Seriously, if you need your AC repaired or replaced. Give Hopkins a call. Yeah … AC work always has an annoying price tag associated with it. But cheap AC isn’t good. And good AC isn’t cheap. With that said, they were flexible on some components and even threw in extra products and services for free. At the end of the day it's worth every penny. It’s quality equipment that was installed by highly skilled professionals. Overall a top notch experience - highly recommend!

We needed A/C installed in a short time period and they had it in within 2 days. They cleaned up everything and were incredibly easy to work with!

The service was to follow-up on our HVAC system not producing heat. The technician replaced the circuit board as requested but also found an issue with the sensor which was faulty and replaced it. The system is now working properly. He was very efficient and got the job done in sufficient time.

Eduan was amazing. Very professional. He diagnosed the problem quickly .Very knowledgeable.

on time and professional. Installed a new nest thermostat and fixed existing issues. great service

Hopkins were timely, efficient, honest, friendly and very fair. Don't shop around, just deal with them. Paul Highland Beach FL

Just had my HVAC serviced. As always, great communication, tech and customer service. Renewed my annual contract. Ervine was outstanding!

Technician super awesome, very professional

Thank you Hopkins air for sending a fabulous service tech Donat Decani to maintain the maintenance of my air conditioner. I have been doing business with Hopkins the past 3 years and the same tech Donat Decani serviced me with his skill, technique and knowledge once again. Doing business with Hopkins releases the worry if there is a problem. I, get immediate service..and it is always fixed.

They are excellent, very thorough, and very professional!! I have them come twice/yr for our maintenance and they keep everything going great! One of our units broke yesterday & someone came out today(a sunday) and will be back tomorrow w/ parts! Cindy

Arrived on time. Friendly and knowledgeable.

Dependable, professional and courteous! Hopkins has always provided the best service for repairs and maintenance programs. We highly recommend them.

I have been a client of Hopkins Air Conditioning for several years and the quality of their service continues to be five stars. Leart was super professional and polite. When he completed the work (maintenance and installation of a UV light) he showed me pictures of the work and gave a report of the condition of my unit. I renewed my service contract.

Highly recommended. Very reliable, always on time, very professional. Armando was very nice, and respected our property.

Armando came to install my UV unit in my AC. Very professional and courteous. Very impressed with the level of service with this company. Highly recommend.

Miguel was awesome he went way beyond in customer service. My a/c stopped running on Friday he came when I called asap. Advised of problem but told me parts dept were closed they have part in stock but he will not be able to get it until Monday. Wow to my surprise he was at my door 9am on Saturday morning. He fixed the problem. For years I have had a contract with ECM which is very expensive and never had anyone that treated me with such great customer service. I would rate them 10 plus.

Appreciated the recognition by the tech that the part that was broken was covered under the manufacturer’s warranty. Armando, the tech who installed, was thorough and trustworthy.

Awesome & fast service as always.

Great service, competent technician. Happy to have my service contract with Hopkins AC.

Neslan and Alex did an amazing job to install a brand new A/C. Professional, clean, and I felt comfortable of the knowledge and skill. A great company and a great job!

The techs Armando and Gazi tried to help us but the compressor on the 18 month old Daikin unit was cooked. One of many problems we have had with two new Daikin units. Not the technician fault but the manufacturer is disappointing.

Gazi was AMAZING. Fully inspected our full system, including the outdoor unit on the roof of my townhouse. He fully serviced the entire unit, alerted me to possible problems with the system and implemented solutions that make me feel confident that the life of our system has been extended as much as possible. He also informed me of the replacement cost down the road so that I may budget accordingly for the future and manage my long term expectations. Best yet, he alerted me to the fact that my UV light was not functioning and, since it was still under warranty and although it was installed by another company, offered to provide a new unit and just charge for installation. This is how a company SHOULD treat new customers. Work with you and not look at us like a piggy bank. I could not be happier with the level of service or courtesy. I highly recommend them. 👍

Fantastic service. Showed up early. Extremely knowledgeable tech. Air is blowing cold! Thank you! Happy customer!

Thanks very much for the service today.

Excellent customer approach and service, and outstanding installation. We’re happy with everything so far.

This was my first maintenance since new in May, the tech was on time. Polite and pleasant. Knowledgeable and informative. Every was great.

I had Hopkins come for a maintenance appointment Last week and then a follow up today to install an ultraviolet light on the A/C unit and a air scrubber .when the second technician came to do the work he noticed that the filter was put in wrong and showed me the correct way .i told him , it was the tech from the other day that put it in wrong he also said i should be flushing the pipe with something totally different than the 1st tech said .Honestly this makes me concerned as what else did the tech not do correctly. Would like to see about someone coming out and making sure no other mistakes were made .would love to hear from a supervisor. Also the 1st tech said I needed 2 additional products . Did I really need or was it a sales pitch. I know the company gets great reviews and that is why I went with them but not reassuring as I spent a lot of money .i must say the techs were friendly and prompt and professional .

Great communication, on time, thorough inspection.

Brian was perfect. I am extremely satisfied with the service. Thank you. Hopkins remains our HVAC prime contractor with trust.

Excellent service! The Installation crew was on time, courteous, knowledgeable and very careful throughout the entire process. It was a very positive experience.

Jasper was extremely professional, very informative and personable. We were completely satisfied and happy with the service we received today and always.

Very professional from beginning to end. Highly recommend.

very efficient and professional. Good job!

So Far So Great!! Brand new CARRIER Air Conditioning. Sale technician quote, Manager/Owner, 2 technician NEXT DAY installation Andres&Juan were knowledgeable, well done! 10 more years to go for warranty and services! Nice Job!! Recommend!!

Your employee was very polite and friendly.

Hopkins continues to show integrity and standing behind their work and then some. Couldn't be more pleased with the way they handle a recent situation. I would highly recommend them.

Colson went above and beyond in getting everything coordinated, communication was prompt and professional. I am very happy with the whole process in getting my new AC installation set up, I would highly recommend Colson and Hopkins Air.

Very polite, professional and effective! Great communication very pleased with this service.

Great company, ran by great folks!

Really like Ervine! Great guy

They did a fabulous job replacing my old unit quickly and would definitely recommend using them for your A/C needs!

I have a small condo that required full replacement of a 15 year old, 2-ton A/C system. Hopkins delivered a seamless experience. The installation team was clean, efficient, and knowledgeable. Initial phone call, diagnosis, sales visit, and completed installation was only two days! Very pleased. Highly recommend Hopkins!

Professional all the way. Always on time or early. Work is excellent. Everything cleaned up before they leave

We had a system replacement with Hopkins Air and they are great. John Johnston was so pleasant and intelligent about his work that we chose his company to do our replacement job. They are also reasonably priced and their technicians were friendly, tidy, and capable.

Quick service. Good workers. Job complete. Happy customer

I'm so happy that I found Hopkins Air....I moved to this area about 7 years ago, and have bounced around trying to find an HVAC service that is above and beyond......Luckily, I finally found the one with John, at Hopkins Air. So thankful!!

Jasper was prompt and knew what he was doing! Replaced a faulty part and was efficient! this company is always responsive, knowledgeable and easy!

This was my first maintenance on my new A/C. They came on time, were courteous and reminded me that my next service is in 6 months. The A/C they installed has worked flawlessly.

Thank you Eduan for all you do. You are very professional and patient. Thank you for taking the time to explain everything to me and the importance of having the suggested work done on my unit. I have been using Hopkins since 2016 and will continue to use them. Eduan Thank you again for your professionalism. You were very pleasant and honest.

Just would like to say thank you to everyone at Hopkins Air, my AC Fan would not stop blowing no matter what I did, even turning off the breakers to it. I called this morning and Sabrina listened to the concern in my voice and had a tech Eduan there by 1 pm to check things out. Eduan is great has been to my place before and always does a fantastic job, he was able to diagnose quickly what was the issue. Turned out my Blower motor module was blown and had to be replaced, I have been with Hopkins for 10 years they installed this unit for me then and have maintained it since. They were able to find a tech nearby who had a replacement part close by in their truck. So instead of having to wait days for parts and to reschedule for instillation. Eduan went and got it and was back installing within a half hour. He was quick professional and the Unit is working great again. No more issues. Thanks Again to Hopkins Air for doing all the right things, such a great company to deal with.

Miguel 3 was profesional and courteous.

Gazi the A/C tech did a great job

Don't was very helpful gave me great information of what is going on with my AC unit.

Miguel did a great job with Installation of new blowers. He actually arrived early after calling to see if it was OK. He was efficient and a pleasure to work with.

Technician Eduan showed on time during the time frame specified. He both texted and called to make me aware that he was enroute. He was very professional and friendly. He explained all that he was doing, the required repairs, the recommended repairs and service as well as the pricing. Overall very happy with the service, so much so I signed up for the maintenance plan.

I’m very happy with a service provided and especially with Gazi. He was very helpful and knowledgeable

Gazi He went above and beyond for me. He checked things on my maintenance call that nobody has ever checked before. He is an excellent employee and knowledgeable gentleman!!

Ive been using Hopkins Air for the past 4 years and they been great. Whether its been fixing issue with the ac units or installing new duct-work for the whole house (what a big difference that made in all the rooms, well worth it) they always do a good job. Highly recommended!

Gazi is superb! He went out of his way to explain in detail how a new AC would work to my advantage. He is a very nice gentleman to work with and very kind in his ways. It is great working with him!! Thank you for everything!

Art was a fantastic & friendly A/C maintenance service expert. It was a pleasure having him in my home, and I felt he really knew his stuff. Plus he liked my piano playing :-)

Gazi from John from Hopkins Air was thorough, kind, and explained everything in detail. It is rare to find people these days who do their work well and with such a positive attitude. We will always welcome Gazi to help us with our AC!

The technician was wonderful, arrived exactly on time, very courteous, gave me a report, and I am a brand new customer. I look forward to a long relationship with this company that responded when my A/C went out. Thank you.

Gazi was excellent! Answered all my concerns and went above and beyond to get the coils nice and clean on my handler!

Tech was on time and completed maintenance in a timely manner.

The technician Sophia was on time, and very professional. My AC unit was due for maintenance but comes to find out that I need a breaker replacement. She went into details of what services I need to get done to keep my AC system run smoothly. She was very informative, and did a great job. Now, my AC is up and running and I would recommend her to anyone. Thank you Sophia.

Edoun was prompt neat and efficient. He saved the day.

Have been using Hopkins since we have been living here . The service has been top drawer, both responsive and professional. As usual they demonstrated the professional expertise that we have come to expect from Hopkins Air.

Service repair man was friendly and knowledgeable

Zach from Hopkins Air Conditioning serviced my unit today. Zach was on time, informed me step by step what he was doing and answered all my questions. He explained the maintenance agreement and I did sign up for it. Excellent service.

Fast service with clear explanations and affordable pricing.

John from Hopkins is a true asset to the company. We called Hopkins to repair our AC unit. John came out right away, diagnosed the problem (faulty motor) and rectified the situation. We will use Hopkins again for future repairs. Adding 11/19/25 - we recently had some service work done by Hopkins and our technicians were Andres and Yadian. The techs were on time, professional, worked a neat job site and got the job done efficiently and answered all our questions. Highly recommend.

Gazi was on time, very thorough, efficient and communicated his findings effectively. I trust the team at Hopkins. I

We loving working with Hopkins. They are great with our air conditioning needs. We've used them for about 3 years and wouldn't trust our home with anyone else.

Gabriel was great. Very knowledgeable and efficient. He fixed our noisy ac problem in the attic. Very easy to work with and courteous.

Do not use this company! They gave us a quote for $3,577 to replace items that did not need to be replaced, and they suggested the entire unit might need to be replaced as well. We called another company for a second opinion, and they fixed the issue for $250.

Great job from David. Very informative. We replace a capacitor that was starting to lose amperage. Next we will replace my small voltage box outside mounted on the wall. Cleaned the drain pipe and checked the entire unit! Ready to go for another 6 months.

Have been using Hopkins for 3+ yrs. Needed repair on an AC unit. Miguel diagnosed the problem on the first visit. A part had to be ordered but he was able to temporarily adjust the unit so we could have air on demand. When the part came in, he was able to install it easily and get us back up and running in a normal fashion. Miguel was fantastic. He arrived promptly, was very friendly, courteous and knowledgeable. He kept us informed every step of the process. We highly recommend Hopkins and look forward to working with Miguel again.

Cannot say enough about Hopkins Air Conditioning. This experience started months ago when we called because our AC was not cooling. Talked with David and Chuck who were Oncall. They explained there had been some storms in the area so it may be related to that. They had us reset our unit and call back in 30 minutes, Everything was cooling again. The impressive part … no charge saved them time and us money. Then we had our bi annual maintenance done and Gazi came out. Another professional clean experience. He noticed our unit’s air flow was low. After some investigation found the coil had issue. Ut oh here it comes. He asked if we had a warranty and/or labor warranty. I said I doubt it we don’t normally buy that stuff. Gazi not only was able to get the coils covered by the manufacturer warranty he investigated and found out in our passed records we actually did have a labor warranty. 2nd time Hopkins could have “made money” and did the right thing. Finally Armando arrived to replace the coils right on time, was efficient and clean. AC is cooling and running great. Hopkins Air Conditioning does not only do great honest work when needed they don’t take advantage of situations to make money. In either of the first two examples we could have been charged a service fee and to replace the coil and pay for the labor. All of this came at only the yearly maintenance charge. Thanks Hopkins Air Conditioning for keeping the high quality of your business.

Eduan was extremely professional and fixed my clogged drain line. Also gave me some great tips to keep my unit clean! They are running a great service deal right now. Highly recommend Hopkins

We have been using Hopkins for many years and always have had great service. Recently they did a great job installing a Lennox XC20 3 ton unit. The job was completed in one day. The crew was extremely professional. They protected our floors and carpets and were very neat. I strongly recommend Hopkins. Update I just had the semi annual service. Went great. Very professional and neat. Update 11-23-23 Just had emergency service today, yes on Thanksgiving. Problem fixed by Justin.Hopkins is great. Now my guests have A/C Update 4-25-24 Serviced all units. Great job as always. 5-8-24 Great as always. Serviced (3) units with KickStart. 6-11-24 Fixed faulty float switches. 6-27 Unit #3 low on Freon. Got it going for now. Found leaks and ordered new parts. Great job John. 7-8-24 Two coils replaced on Unit #3. Completed on time and cleaned up after. Works great. Great job. 7-25-24 Diagnosed Unit 4A problem which is a defective Blower Motor. Replacement is scheduled for tomorrow PM. 7-26-24 Blower Motor replaced. Unit works perfectly. Well done 10-22-24 Clogged Drain on no. 1 unit. John diagnosed it quickly. Works great. 12-10-24 Found mold on our MBR vents. Contacted Hopkins. They did a complete inspection of the ductwork and recommend replacing it. The job which was completed in just two days. The crew was efficient and caring. Another well done job by Hopkins A/C. 1-2-25. Replaced Thermostat. Well done 3-11-25 Finally replaced my AC (5 units). Went with Carrier as suggested by Hopkins. They did a fantastic job as always. I Highly recommended Hopkins AC. 7-31-25 Replaced defective iflo unit. 11-11-25 Replaced (5) iflo cartridges and flushed Drain Lines. Perfect!

$714 for labor to replace a part that was under warranty. Took the service guy 45 mins from start to finish. Don’t mind paying for service but seems a little extreme. Also still havn’t closed out the permit for a split air conditioner that was installed over 6 months ago. Btw we had to walk inspection with inspected as the service guy had to go to another call.

Eduan, our technician today, arrived promptly (having called that he was on his way), and immediately went to work on our system after we explained the problem we had. We had complete tile renovation done. We had been told the air conditioning system would be turned off completely, but it was not, it was registering 76 degrees, the system was"on/fan" and the door was open, and no furniture was covered. It was a complete dustbowl. Eduan was able to clean it up with a tuneup, although it was a complete mess. He assured us the system would be running well afterward. He was efficient, professional, and courteous and a definite asset to Hopkins Air Conditioning.

Had a wonderful experience with our maintenance visit today! Very professional and polite. Truly appreciated the friendly and thoughtful way they inspected everything and told us what should be done to prevent any possible failures of our system. Hopkins Air is a good and reputable company you can trust!😀

Do excellent work at reasonable prices. Take care of my HVAC so I do not need to

Gazi came out today and, as expected, was very professional. He shared his extensive knowledge with me of my AC system and how it works, which impressed me. And he was quite personable as he explained things to me, so much so that I can now explain it to my wife who needs to understand these things too. I'd be very happy to have Gazi return next time and will ask for him.

As always Miguel was great and figured out and fixed the problem 👍🏻

Gazi came to my home today for routine AC maintenance and I’d have him back every time. He tested the unit, cleaned and sanitized components with photos to show me afterward along with a verbal report. He went the extra mile to completely resolve what I mentioned as a possible concern. I truly appreciate the effort and demeanor Gazi brought to our place today. He had a great recommendation of installing UV system and presented the options with prices on the spot. Extremely happy with our appointment today and Hopkins overall for the last 2+ years.

Really good response time. I called for help with a clogged condensate line and Eduan was there within an hour and a half.

Very knowledgeable individual. Polite and thorough.

Technician arrived on time (actually early!). He was courteous. He made recommendations without being pushy. He was professional. I would always recommend Hopkins!

I can't say enough about Hopkins top to bottom Brian Pedro Chad John Joyce. The duct crew . The whole crew .We've probably done 30 jobs together and every job has went smoothly and professionally thank you guys

I’ve been with Hopkins Air for about four years now on a service contract, and they’ve always been fantastic. They just installed a new AC system for me, and once again, everything went perfectly. The technicians showed up right on time, were super professional, and finished the job quickly and neatly. The price was very fair too. It’s great to have a company you can really count on—highly recommend Hopkins Air!

Scott and art service our gate house at breakers west and they are always so nice and friendly! Professional and always get the job done! Great personality! Love their business!!

Miguel was more than professional, kind and nice!! I'm happy to find Hopkins Air Conditioning Company. My A/C is in good hands.

Always professional & informative! Definitely recommend Hopkins to all my family & friends!

I have used Hopkins Air Conditioning for years. They are an excellent company! The office staff and technicians have always been extremely knowledgeable, helpful, efficient, and very friendly. They really go out of their way to provide exceptional service!

Eduan the young repair man was fabulous. On time, pleasant, polite and informative.

I had an entire full air conditioning system installed today. Temps over 93 with heat index of over 100! I live in a 3 story townhome and my two guys were amazing! In this heat they never complained and only wanted me to be happy! You can trust this company to do what they say they will do! These guys deserve a huge raise!

Ramon was great! Took care of issues straight away and figured out a complex problem readily, and extremely professional!

They were on time and diligent on the install of out new HVAC system. Great follow-up and it's working perfectly.

Comfortly provided AC installation services in Boca Raton, and Hector did a great job. He explained the installation clearly, installed the system quickly, and checked it carefully. Hector was polite, professional, and very detailed.

These people are AMAZING! Eduan came to assess my HVAC. Absolutely top notch! Professional, polite, kind. Fantastic company. Thank you so much!

This company has the absolute best customer service always prompt and responsive

Had a problem this am. Gazi was quick to respond and I could not have asked for a more knowledgeable, polite, friendly and careful technician. Gazi was also very careful not to He carefully explained my problem and how to remedy it. He suggested ways to prevent it from recurring. This was one of the best experiences that I have had since living here. I will definitely ask for him in the future

Eduan did a great job installing scrubbers and UV lights to provide us pure clean air. Also, appreciate the overall service to address all our AC needs. Thank you !

Technician was so friendly, efficient and did an awesome job! This company has been amazing with our maintenance.

Honest, accommodating, knowledgeable, and professional. Simply, The Best!

Hopkins did a fantastic job in replacing our 9+ year old HVAC system - which had failed. We first called them mid-morning Friday and by Saturday afternoon we had a new system. We worked with Rich who is the Service Manager at Hopkins and he did an excellent job of explaining the options, getting us estimates and scheduling the work.

It was a pleasure doing business with Hopkins. They communication was top notch from the day that I contacted them to service my AC to now that the work is complete. Danat2 is a superstar. He was very professional and helpful. Even convinced me that having a service contract with Hopkins was worth the monthly investment.

The technician was professional ,courteous, polite,knowledgeable and quickly diagnosed the problem with A/C fixed it effectively leaving the work area clean Good Job

Gazi did a great job with my annual AC maintenance. I would recommend Hopkins for any upkeep or work you need on your air conditioning units.

Update #2, they told me they installed a 3 ton which was same size as last unit, however they installed a 3.5 ton and the vents/ducts need to be rebuilt before and after of my ceiling getting a new AC from this place I had an inspection done in May before i moved in. New AC Installed in July and now i need a new ceiling and new ducts. Called to ask for help, one lady yelled at me and told me it's my fault for signing off on the work, another guy tell me why do you think it's our fault, you're on your own. Never once did i hear, we can send someone to check it out or sorry this is happening, let's see what we can do. Just had 2 people talk over me blaming me for this. Last person who lived here had an ac run for 20 years and there was never mold, so obviously the new AC unit is just a big coincidence They got their money and now they're playing victim on the review. The pictures speak for themselves and i added more Now if you'll excuse me, I'm trying to find professionals who can undo all the damage. Thanks

Chad did a great job and was very thorough during the maintenance on our 2 units and also installing a condensate pump to resolve an issue we have with drainage. He also installed UV lights on our 2 units to help with mold issues.

Technician came in a diagnosed an issue that was misdiagnosed by another vendor. The order the parts that were needed and had me back up and working. Very trustworthy.

Great installation by Hopkins. Been using them for years.

Update: HIGHLY Recommend. Had to get a new AC unit. Everyone was friendly and responsive and on time from Kathy and Joyce in the office to the installers Alonso and Johan (I think) were experienced and friendly and left my place spotless. I just switched to Hopkins and this was their first visit. Jasper was very professional and went above and beyond. He checked everything and explained anything I had questions about.

Sophia was early, but called to inform me. She was professional and confident. She Knew her business and told me about the Light for the AC which I purchased on her recommendation. I’d be delighted to have her again.

Gazi is great amazing and wonderful! He needs a raise in Pay !

Gazi has been servicing our homes in Wellington and West Palm Beach for a couple years now and has always been great, reliable, and on time. Five stars

Was very happy with Hopkins air after my neighbor’s recommendation. Gazi (the technician) was very knowledgeable and took his time explaining things and cleaning the units thoroughly.

Gazi was extremely thorough and professional. He walked me through every step of the cleaning and maintenance procedure and showed me what he was doing. He took pictures before and after and presented those to me. I’m extremely happy with the service that he provided.

Gazi was my tech today. He was professional and very thorough. Explained what he was going to do and answered all my questions. Home is cool again thanks to him. Thank you!

Service associate was quick ,courteous and very thorough.

Hopkins AC is top notch with service. David was our recent technician - he was professional and friendly!

We love Hopkins, they are always on time and service is top notch! We especially appreciate the weekend service when needed.

This is truly a wonderful company Gazi came to our home to service our AC and is very professional and did excellent work!! Zachary is also very good and efficient

We are very happy with our service, our service call was outstanding and we are always pleased. He’s very knowledgeable and thorough

October 2, 2025: Eduan kindly notified me that he was on his way to help set up Iflo with our WiFi. He was punctual, professional, and efficient. He was also patient in making sure that I understood how to use the Iflo App, as technology is not my strong suit. I couldn’t have been happier with the service I received today! 👍👍👍

Gazi arrived earlier than expected and gave a thorough inspection. He was friendly, honest and I will request him again.

Gazi did a thorough job and explained everything He was great!

John was great, efficient and knowledgable. He made annual service a breeze! Updated review: 9/29/25 Hopkins was out at my family’s home today to completely replace the existing AC system. As everyone in Florida knows AC is not only essential but it takes a beating in this climate. They managed the job from start to finish effortlessly. It was impressive. The compressor had to be installed on rooftop requiring a crane lift. The scheduling and details of the job were well coordinated. The duo technicians that completed the work were remarkably good at their jobs. Their management and office staff match the performance. We highly recommend this company for all your AC needs. Kudos Hopkins!

I’m super satisfied with the work provided by the Hopkins’ technician and the ad support. I’ve been a lot customer for 31 years! Hopkins never disappoints. Work is efficient, charges are fair..

They came early to the appointment and did a great job. Pleasant serviceman and knowledgeable. Covered all the problems and were very polite.

Gazi was fast and amazing. Gave me a great deal and got the problem solved in no time. Thank you so much

Ervin the technician was very polite and knowledgeable. He diagnosed what was wrong with the a/c and fixed in no time. Thank you to Ervin and Hopkins Air Conditioning.

Gazi was so helpful and knowledgeable and patient with explaining what we need. Excellent customer service.

Gazi was friendly, very informative and it’s the work being done and helpful suggestions

Wonderful service Miguel 3 was terrific Thank you

Great service and attention to details. This company has very clear the meaning of customer satisfaction.

Technician was prompt. Right after Technician departed my system started making a loud noise which it was not making before his maintenance. I called Hopkins immediately and they sent the technician back to my house to determine what was causing the problem. He identified the issue as something with the drainage pump which he resolved. The pump now intermittently is making the same loud noise. I'll live with it until I replace the 17 year old system. I chose not to go with Hopkin's Rheem system and will go with a company who will install a Daikin system at @2K USD less.

Miguel + Hopkins were Exceptional. If I could give 10 stars, I would. Miguel is clearly an expert and what a great guy. Hopkins came to my home quickly and communicated in clear terms. They were able to fix my 22 year old unit and provide a replacement quote in under an hour. I Will be referring you to all of my clients (I’m a busy realtor, so you’ll get work through me, promise). Sincerely, Jennifer H

David was very personable, knowledgeable and professional. He took time to explain what he was doing as well as share specifics around what he would suggest to prolong the life of our HVAC system. I would highly recommend David as Hopkins Air for their service.

We always get prompt & professional service from Hopkins A/C. This time Gazi found a previously overlooked area of our unit that needed attention. He cleaned it and we are pleased that the unit is now running well.

Cesar and his partner were great ! They were very polite and worked clean

Gazi was on time end did an outstanding job fixing the AC , Very a knowledgeable and professional , would recommend!!

Very pleased with all aspects of Hopkins A/C. We have used them for several years. Techs are always polite & explains things completely. Office employees are very knowledgeable.

We have been clients of Hopkins Air for a very long time. During which we had routine and repair service to our home in West Delray. Last year it was time for replacement of our system and Hopkins did an excellent job. Bottom line, THEY ARE THAT GOOD! No BS. Today we had a routine service and met another outstanding member of their team, Ervine. You cannot go wrong using Hopkins Air.

This is the second time Eduan has serviced my A/C. Always very professional and knowledgeable at his craft.

I have been using Hopkins for air conditioning maintenance and repair for the past year and a half. I have never been disappointed in the service. The maintenance technician, Edoun, certainly appeared technically very skilled, and he was patient, courteous and cognizant of the cost in making recommendations to prolong the life of the 7 year old air conditioner, which I took. The price for the maintenance and addition of a booster was reasonable. I would highly recommend Hopkins.

Hopkins Air Conditioning picked up all of the disappointing slack from our prior company, who kept increasing prices and quoting full replacements on minor repairs. One visit turned a 1400 dollar quote into a 280 dollar repair job- and my home is cooler than it’s been since our hvac was first installed three only years ago. If you’re looking for someone who does the right work for the right price, this is that place.

Gazi Personable, honest and efficient. I bought the service contract because of his efficiency and reasonable pricing.

Scott. Wow! The embodiment of professionalism, expertise, thoughtfulness and respect. As I told him, if this is how Hopkins performs as a company, they'll have me as their customer forever. We had an A/C issue: he thoroughly analyzed the potential causes, discussed with me the two emerging hypothesis, tested them and landed on a solution. He exudes expertise in a calm and collected way that, given the situation, I genuinely appreciated. I had the feeling that "he got us" and that he genuinely cared. So so so many times I have come across technicians that might do their job, but don't seem to care much about it (or you). Not Scott, he truly seemed to care. And that came across how he communicated: clear, patient, at every step of the visit. Bottom line: Scott raises the bar and if he is what Hopkins is all about, they will have us as customers for life. Thank YOU, Scott!

Pedro was the tech that came for the install inspection with the city. He was amazing polite and went above and beyond to get the inspection completed

Technicians were very helpful and informative helping make my decisions for a new ac unit.

Amazing service! Our air conditioner went out on a Sunday of a holiday weekend and they still came within a few hours of our call. Eduan was efficient and solved the issue within minutes of his arrival. Much appreciated relief on a hot summer day. Highly recommend this company!!!

Super over priced equipment, techs don’t even know what they are doing. Wouldn’t recommend to anyone.

Eduan the technician did a great job with the servicing of my AC unit!! He was courteous, professional, timely and provided me with helpful information. Thank you!

Contacted them when our AC was leaking tons of water. They gave an assessment as to a slew of issues that we had- that our current AC service never mentioned. The assessment for a new AC was thorough, gave tips to help cool the house with a new duct, and spent time to explain everything. All this was the same day I called to. They were able to get set up a new install that weekend. Even got a follow up text the next week to see how the unit was operating. Update: we have had our service plan with them for sometime, they’ve been great. Any issue and they are able to come same day or the next. They’re always transparent about issues and super professional

Ervine was extremely helpful and had such a great attitude. He knew was he was talking about and was honest about everything. 10/10 guy, very sociable, give that man a promotion and raise immediately.

My AC unit needed some TLC and some maintenance . This company responded quickly when I called they scheduled me and got me the first appointment so that I can get this issue resolved quickly. Gazi came out and he was so professional. friendly, and he explained everything very thoroughly. He worked efficiently. And now my AC is running efficiently! Thank you so much Gazi and Hopkins air ❤️

Miguel, HVAC Tech, was extremely thorough. He displayed an expertise that surpassed the two other technical opinions received from a different AC company. The other company was unable to diagnose my problem. Miguel went through the entire system and detected a refrigerant leak which was the source of the sweet smell that was emitted by my AC system. I will be doing business with Hopkins, when replacing my system in the near future. Thank you for your help!

very professional and knowledgeable huge improvement over other hvac companies in PB

As an electrician and HVAC tech in my background I highly recommend Hopkins to everyone. It is so important for proper maintenance and repair for you A/C system. I have used their service and installations for over a decade.

This company has a very solid reputation and I was able to see why first hand. The technician and the other staff were very honest throughout the entire process. They will definitely be the first I call for years to come.

Edwin was absolutely amazing! Was able to come out as an emergency visit when we got to our rental and the AC was out. He was very professional, friendly, and speedy with his work! 12/10 would recommend.

Eduan is amazing. Hard worker and honest and talented. And kind. I’d recommend him for anything ac related!!

Just had our ac maintenance completed by Hopkins Air Conditioning. The technician, David, was thorough and knowledgeable. All the work was explained and quickly completed. We continue to appreciate the service they provide.

Great company! Very professional and easy to work with.

Fantastic service ! Gazi was amazing, Solve the problem and had me back up and running in no time.

great debugging of A/C issues. extremely thorough and efficient. And they installed a brand new unit, with extra care. Huge thanks to Yadian, Andres, and Gazi, all pros who did a fantastic job.

Such an incredible, quality company with an amazing team. Every single person I’ve interacted with from Hopkins has been so friendly and service oriented. We just had a large multi-day project completed at our house, and the crew was prompt, efficient and attentive to every detail. So thankful we chose Hopkins & looking forward to leaning on them for any future needs.

Literally the best AC company in South Florida, and we have tried them all! All of their technicians are so sincere and professional. Grateful to finally have a AC company we trust.

Donat was very professional and he did an excellent job on our systems!

Hopkins, shows up when they say they will and deliver good service. Technicians (Edwin especially) communicate well, and are kind and personable.

Just WOW. We talked to multiple providers before we replaced our 10 year old 3 compressor 3 airhandler system about six weeks ago. Everyone but Hopkins was just trying to sell us what they had. Hopkins listened to what we wanted and put together a system with the latest technology to get it done, including adding a damper system to make 3 zones out of 1 on our second floor. In the process they also replaced a damaged supply line that they had to thread through attic and wall trusses in our 40 year old house. When we had a sudden need for service on a Saturday afternoon, Hopkins got a technician to our house by 6:30 and got the balky unit running like a charm by 8:00. Great perfornance. Love these folks!

Gazi was still just as helpful and informative on this visit as he was the last time. It's great to have a technician who not only fixes issues but also provides valuable recommendations for future planning. Hopkins Air Conditioning consistently delivers exceptional service, which is why I've been a loyal customer for years.

Gazi is very professional and he knows his stuff. Found and repaired my issue when 3 other companies wanted to replace the entire system. Thank you!

Five stars for Eduan! He was not only professional and knowledgeable but also had a great attitude. He was incredibly thorough, didn't rush the job, and made sure every detail was checked. I feel confident my AC is in great hands.

Hopkins Air installed and maintained my air conditioner for over 15 years. They just installed a new unit in my home. They have always provided quality work, and have provided excellent customer service.

Gazi was excellent he checked the entire system inside and outside and he explained everything to us

Honest, trustworthy, responsive, and professional. They're a terrific company and they truly have the customer's best interest at heart. I highly recommend them. Eduan came today for the 6 month check-up and was terrific.

Been using Hopkins AC for years now through their maintenance subscription, and it’s been smooth sailing the whole way. They always show up on time, get the job done right, and keep my system running without issues. David helped me out recently and was just as solid professional, knowledgeable, and easy to work with. Hopkins really doesn’t miss when it comes to quality service. Highly recommend.

Will and Felix did a great job on the hottest day of the year! They were on time, polite and professional…the house is cooling as I write this review!

Excellent work!!! The techs were knowledgeable and personable. The day was extremely hot but they worked constantly to get the job done. They were a great team!! We purchased a brand new AC system, a Lenox, that was on excellent advice from John. Hopkins’s had redone all of our duct work the year before and that work was excellent which is why we contacted them again. The new unit is sooooooo quiet! We like our home quite cold and John was right when we called him that evening concerned and he told us to give it a little more time, after all it was 98 degrees in the house. He was right! We woke up and it was freezing cold to our liking! Thank you Hopkins for another great experience!

The company and the employees were great to work with. The result of investing in this project were not as good as I hoped, but the result was not dependent on work quality, effort or expertise.

We have been with Hopkins for nearly two years and I love them. They were very detailed from the very beginning. Every Preventative Maintenance call they are just as thorough in inspecting the system to ensure it’s working properly.

Ervine was very helpful and very fast at locating the problem in my ac handler. Super friendly and quick to diagnose the problem. Great technician and scheduling was immediate/same day. 5 stars.

I must say by far the best service I’ve ever had when it comes to HVAC….Andres and his associate did a phenomenal job with installation.

It was very good,the tech was right on time and he was very efficient and exact.

I had a great experience with Gazi from Hopkins Air Conditioning. He came in promptly, was extremely professional, and took the time to answer all of my questions without rushing. His knowledge and attention to detail really stood out. Top-notch service from start to finish — highly recommend Gazi if you're looking for reliable and honest AC work. Definitely someone you can trust with your home's comfort!

Hopkins saved us again on a very hot day. Thank you Ervine, for your kindness and professionalism. It’s such a relief when the help you call, actually helps. 2025 Our air conditioning went out in our home, right before Xmas. Fortunately, Hopkins had someone here in no time, and the tech Gazi, had our issues fixed quickly and efficiently. He was very informative and offered us future solutions. Thank you Gazi. 2024

Just had Donat the Hopkins technician over and he assessed my problem and solved it.Had to call the Hopkins supervisor about a potential charge and the supervisor was very fair in working with me due to having previous maintenance done 3 months prior.I appreciate his fairness and communication on the matter.Solid customer service.Thank you

Gazi was very nice technician, expñlaied evrything and did a very good job

Gazi was very informative and helpful. He found a few problems that our inspector and former AC company missed. We are grateful for his expertise and integrity.

The service provided was excellent throughout the entire process. Mike's exceptional support, including a follow-up visit to assess the air conditioning system's performance, is greatly appreciated. The quality of the work and the outstanding service are both commendable.

I came home to no A/C today. I have a service contract with Hopkin’s Air, so of course, I called them. They went over and beyond my expectations, and had a service man to my house within two hours. That alone would be enough to earn a five star review. On top of that, Eduan, the technician that arrived was outstanding. He diagnosed and fix the problem quickly and neatly. I highly recommend Hopkin’s and Eduan to anyone needing in need of service or a new A/C.

Gazi was so kind and amazing. He fixed my issues and took the time to explain what my issues were and what needed to be fixed. 100/10

Gazi was very amazing. He was kind and took the time to explain my AC issues very well. 10/10

Hopkins Air was very quick to respond to a service call within 2 hours. Chad, the service tech was very professional and knowledgeable. He found our problem quickly, and did a thorough check on our entire system to make sure it was cooling properly. I would highly recommend using Hopkins Air!

Hopkins Air is a reliable company. They go out of their way to make appointments work with your time frame. I would recommend them!

Davis was just great! He was professional, courteous and very thorough. He dealt with a poorly designed drain line system that was causing problems, everything is now working properly.

Edwaun figured a problem out that many couldn't, and now our AC works perfectly. He's a great guy and a fantastic AC technician, and will go very far in life.

Switched to them a year ago for yearly maintenance. Everything has been great. Friendly staff and great service.

My experience with Hopkins air conditioning was absolutely amazing. My AC went out on me after 25 years for my compressor and 35 years for my air handler inside. I called Hopkins air conditioning on a Monday and they had a Gazi a technician come out that morning to check it and found out My AC unit was expired. Gazi then called The office and got a salesman out to my place within an hour and a half to go through with me my options for a new AC unit. Mike Sokolowski arrived as the salesman and led me through my options. He asked me detailed questions about my air conditioning usage and immediately determined what I AC you would best suit my needs.He immediately put in my order and two installers came out the following morning and completely installed the whole new air-conditioning system in my house. I really enjoyed the text messaging with the pictures of the technicians salesman and the installers before they actually arrived. Everyone was punctual and courteous.This has been an absolutely delightful experience. Considering I was without AC in the summer hot weather for just over a day.

Excellent service. AC checked out on me they came the next morning and fixed. I also signed up for their maintenance package. They are my go to AC compacy. Most importantly they are honest.

My new air conditioner had issues. Hopkins sent a technician, and he even came early. He was here for at least 4 hours and found the problem and fixed it. Thank you! So far, all is good.

Gazi was amazing! He is so pleasant, professional and knowledgeable! He was exceptional!

Technician came out ahead of schedule and was very helpful. Fixed the issue and was very transparent.

Donat was on time and gave our air a tune up. Thank you, Donat, you were thorough and worked quickly. Thanks, Hopkin’s Air.

Gazi is great! He explained everything in a way that was easy to comprehend. I am very pleased and confident with service he provided.

Thank you Chad from Hopkins Air for explaining to me about my duct work. How my current duct is not giving enough for the new A/C s efficiency. Looking forward to doing business with you in the future. Thank you, Tami Hayes

Hopkins Air provides professional and seamless experience! They were able to asses, quote, and replace our AC in two days! Everything was done flawlessly, thank you Yadian, Andres, Donat, & Mike for everything! True professionals 👏🏼 THANK YOU!

Sophie is an amazing Tech. She was very Professional, Friendly and efficient. I am very pleased with The Service she provided for my HVAC system. I Highly recommend Hopkins Air. Request Sophie!

Sophia was excellent! We want her for all our AC concerns. 5 stars for sure! She was prompt, efficient, kind, and knowledgeable.

For. The second time Hopkins tried to over charge me by almost double! They installed my new system while it was palm beach air. When Hopkins took over I continued with a maintenance plan I will never use these crooks again. On top of it all they wanted me to pay half of the repair up front even though I was an existing customer. In addition they never called in the early spring for my second appointment for which I paid. Do yourself a favour and shop around

Great service from Hopkins AC. The AC rep Sophia went above and beyond to provide excellent and efficient service. Will use for service again.

Sophia was great! Very knowledgeable, efficient and pleasant to work with. She went above and beyond to help us get our AC working and repaired.

UPDATE: I'd like to retract this review from a 5 star to a 3 star. Although we've had good experience with Hopkins previously and I think the person the sent was nice, courteous and great with my dogs. I'm not the one that knows much about AC units; thus, I did not know what I was looking for in terms of the actual service at hand. I was merely giving a good review based on how friendly the person they sent was. He just opened the filter and told me it wasn't even put on properly! He asked if the person was even competent as they couldn't put back a simple filter properly. --- We've had Hopkins AC do our maintenance for the past year and everyone they've sent has been great. Especially Sofia, she was courteous, wore booties and kept her work area clean. The best part, she was great with our two dogs! We have two 10 lbs territorial little terrier that doesn't like anyone coming in our house. I highly recommend Sofia and the team at Hopkins AC.

They came within hours of the call. David was fantastic! He was very knowledgeable about our Google Nest and diagnosed the problem right away! Would highly recommend!

I had a wonderful experience with Hopkins Air. They answered my call right away. A tech was sent out in the morning. Gazi was very knowledgeable he explained everything showed me what the problem was. I would definitely recommend to anyone looking for a great local AC Company.

I was able to get an appointment quickly. The service was neat and thorough. David was here at the beginning of the time window I was given and he called when he was on his way. He was knowledgeable, friendly, and professional. Since in addition to the maintenance, I needed the water line cleared, I was able to schedule an appointment earlier than usual at no extra cost. I also needed a new thermostat since the screen on the old one was no longer legible. David installed a new one and went through the steps for programming it with me. I highly recommend Hopkins Air and David, specifically.

David and Monica were fantastic! Great communication, great work, and done fast.

Sophia was fantastic- went through everything for us Very professional and personable!!!

They are all great to work with - from scheduling (and re-scheduling on my part) to the technicians - everyone is professional and courteous. They will ensure that you're happy with their work. Having a maintenance agreement with Hopkins is a great investment.

The technician kept me informed as to when he will arrive. He fixed the problem and explained why my system went down. I am going to use Hopkins for a new installation to replace my old equipment. Overall an excellent job. It is hard to trust as anyone these days but this firm was great from start to finish!

We chose to work with Hopkins based on their stellar reviews - and their service did not disappoint! We first met with John Johnson the (sales manager) for the initial estimate. John took his time to thoroughly explain what he thought was the best solution to resolve our problems with the older unit and lack of insulation we had in our home. John was available via text throughout the initial estimate process quickly answering any additional questions or concerns we had before we signed the contract. On the day of install we had two great guys - Yoan and Alberto. Both very polite, professional, and diligent workers. They worked meticulously, efficiently, and made sure to clean up their mess before leaving. They also went over how to operate the system and made sure to show us their work was completed after each major instillation step (outside unit, air handler, blown insulation). We even had the field supervisor Pedro stop by midday to check on the instillation process. We would highly recommend Hopkins! They were great to work with - and we were super excited to have a very nicely cooled home just a within a few hours of the instillation!

Sophia is very efficient and knowledgeable. She is thorough and makes sure we understand all that is needed to keep our 7 year old air conditioner going. We highly recommend her for your service technician.

I know Gazi from First air and he is always very good to me, he always does a great job and I want him to come all the time..

Wonderful and professional workers also great commercial sale, and fantastic service office , total 100% satisfaction

Very professional tech. He was on time and finished his work in a clean environment. I Would definitely recommend Gazi to do work for my family.

Sophia was awesome. Arrived on time, and was very thorough with her work. She found a couple of issues that need to be addressed; yet, didn't pressure me to do them today. She did point out what should be a priority; which, I appreciate and will recommend her to come back and complete the job!

James Schou was absolutely wonderful! Replaced the unit efficiently, and ensured everything was running perfectly before leaving. Excellent service from start to finish!!

Thank you Hopkins A/C, with a special thank you to Gazi who is knowledgeable, professional and friendly. I was very impressed with the time Gazi spent to perform the preventive maintenance on our system. I would highly recommend Hopkins for your HVAC needs. Thanks again! Maureen Szymborski

I had a very good experience with Hopkins Air conditioning. They did my annual check-up and everything was fine.

I had the pleasure of having Sophia come out for a routine service on my AC unit, and she was absolutely exceptional. From start to finish, Sophia was professional, knowledgeable, and incredibly thorough. She took the time to explain the entire process to me in a way that was easy to understand, which I really appreciated. It's clear that she knows her work inside and out, and she made sure everything was running smoothly before she left. What stood out most was her patience, attention to detail, and genuine care for making sure I was comfortable with the service. Sophia went above and beyond, and it’s rare to find that level of dedication these days. Highly recommend Sophia if you’re looking for reliable, honest, and top-notch AC service. I’ll definitely be calling on her again in the future!

Been trying to call this company for 3 days. Can never talk to a manager!! Wanted to tell them that the driver was so busy on his phone going down Northlake Blvd at 42mph, in the left lane, that he didn't realize there was a car build up for 1.5 miles !! People were mad!! This is why we have so many accidents on this road. Get off your phone and get in the right lane!!!

Easy to deal with, needed my AC serviced for a leak, was able to schedule for same day, tech arrived on time, was thorough and clear. I got the annual service membership, so I know I am covered.

Nobody is ever prepared for their AC to stop working munch less have it happen on a holiday weekend. All it took was a quick call to Hopkins AC and there was no hesitation. All that was ask was our address. Upon arrival there technician made a quick but complete inspection and identified the problem. He explained their programs and cost. Once agreed upon his work was complete and we had cool air once again. We would highly recommend Hopkins AC to our friends.

Eduan provided outstanding service installing a Nest thermostat. He is extremely knowledgeable, and has excellent interpersonal skills.

Quick and efficient installation and service. Quality experience and would highly recommend Hopkins for all of your A/C needs.

Sophia was amazing. We had an issue at 5 pm and Sophia came right away and got the air back running in no time. I highly recommend Hopkins Air Conditioning 👍

Gazi was phenomenal! Very friendly and knowledgeable. We hope to work with him again in the future! Thanks, Gazi!

Gazi was great, he was very accommodating and informative about what the issue was with our AC unit and what we needed to do. He was also able to work out a great price for us and we appreciate the level of care. We started our annual wellness plan with Hopkins Air and Gazi is the technician we will ask for every time!

Zachary was tech who was here the other day for our bi-annual service maintenance. He, like all of the other techs who have done work for us, was professional, friendly, knowledgeable , and efficient. We found Hopkins Air when we had an ac emergency (recommended by our neighbor), and from that point forward I have nothing but positive feedback!

We have used multiple A/C companies in the past. There always seems to be something wrong that is much more expensive than you expected when they come out. This is our second time using Hopkins and both times now they have been quick, thorough, and, most importantly, HONEST! Today they could have told me all kinds of things were wrong with the unit, but it was a simple fix of the thermostat needing to be reset because it wasn’t sending a signal to the outside unit. We will definitely be a lifetime customer anytime we have an issue with our AC moving forward, and highly recommend Hopkins for anyone needing an AC repair.

Sophia came out late Friday evening on a rush call for ac compressor not running. She diagnosed the issue quickly, had the replacement part in place in less than 30 minutes. Also replaced our uv bulbs since she was out here already.

Sophia did an excellent job! Hopkins is always first rate. This employee confirmed our already high opinion of the company.

Very professional. Great service. Definitely recommend Technician does not lie to fix things that are not necessary as it happened to me with other companies. Extremely satisfied

Sophia was pleasant and very informative about my ac problem. I been without ac for 5 days and she fix it .

6.5.25 Update I typically request the same technician for my AC services so that they have personal knowledge of all prior issues. Gazi was today's service tech since previous tech is no longer available. Gazi is very knowledgeable, professional and kind. He was already aware of previous work done to my ac unit and provided feasible proactive solutions to improve air quality. I highly recommend Gazi and will be requesting him to be permanently assigned to my account. The entire Hopkins team has provided outstanding service and I am pleased to be their customer. 12.24.24 During last regular maintenance service it was determined that the outside unit coil was leaking. Service call to replace exterior coil was done on Dec 20. During that time the techs found a part had to be replaced on interior unit and that the indoor unit also had a leak. Being late in the date replacement for interior coil could not be replaced until after the weekend. Fast forward, 3 techs came first thing on Christmas Eve and unit completely fixed within a couple of hours. Thanks to Hopkins for doing all they could, including sending tech to pick up interior coil unit from Ft Myers, to get my AC up and running before Xmas day. Since initial service by Hopkins ACc a few years ago, I have not used any other company. I have a service contract and could not be any happier with the level of service and professionalism. John is the tech assigned to my account and I can't recommend him enough!! Service calls are always on time, courteous and a pleasure to work with. I am so happy to have found Hopkins AC and that John was the tech assigned! I don't hesitate to recommend.

Ervine was excellent. He came within 1 hour when A/C not working. Great job explaining what was damaged or broken. Extremely professional. Highly recommend!!!

Gazi was on time, quick and efficient. Would highly recommend. We will most definitely call them again. He was very polite and knowledgeable.

Really appreciated Ervine fixing our AC on a Sunday. Really nice guy and took care of everything!

Gazi was a great help. Took care of what was needed. Professional and knowledgeable.

Gazi and Mike were great! Very personable and nice to work with.

Gazi, the service tech, provided outstanding customer service. It seems that the entire company goes above and beyond to meet the customer expectation. Highly recommend their services if you’re ever in the need for AC maintenance repair or installation.

Ervine just left after completing our 6-month service. He was polite, pleasant & kept us abreast of anything we may need in the future. We hope he becomes our permanent service tech. He was great! We recommend Hopkins Air for anyone looking for an HVAC company in Palm Beach County.

Gizi did a phenomenal job at my AC unit, very polite and nice technician

Today Nick and his coworker installed a new AC I was very impressed how knowledgeable both workers are . I am very happy with the service today ! Thank you Hopkins

Sophia is fabulous! Very knowledgeable and very good at explaining technical issues.

Great service! The men who came were friendly and explained everything. Gazi and Rashid were the epitome of professionals!

Gazi 2 from Hopkins AIr Conditioning did a thorough job, 1st class, servicing our a/c. Highly recommended, clean cold air. Great work.

Great response, great service. Brian the tech was top notch . He got me nice and cool. Definitely a good HVAC outfit, I’d recommend them to anyone in need of quick, quality service.

Gazi & Rishad were very knowledgeable and speedy in identifying and fixing the problem. Thank you gentlemen.

After a lengthy conversation with the owner who reached out to me so we could discuss the quote I received from the technician yesterday he explained to me that it is possible that the tech could have gotten a false positive diagnosis on the compressor being shot when in actuality it was not which did make sense to me. I wish I didn’t react so fast to write a bad review before speaking to the owner of the company it was completely wrong on my part he did go above and beyond by returning the money for the service fee back to me for any inconvenience that his employee caused which he did not need to do with that being said I definitely would use him in the future now I see why he has so many outstanding reviews

Gazi was so very kind and professional assessing my AC unit and providing a lot of maintenance/repair options to suite my needs and budget. Thanks!!

Reliable company would recommend. Our Tech Sophia was amazing, very thorough and explained some future maintenance options for us.

Came home at 5p with an AC unit that wasn’t working. Within two hours our tech Brian had replaced a part on the outdoor unit and did it for a very fair price. Can’t recommend enough and they were so nice and professional!!!

Quick, friendly, and professional service. Had some one out within a few hours even on what they said was a very busy day. Eduan explained the issue and took care of it.

Sophia was great!! She was very professional and took her time to go over all my questions.

I initially left a 5-star review for Hopkins AC after a great first experience with Ramon, who was professional and excellent. However, every service since has been disappointing. During an insulation installation, they sent two inexperienced technicians who admitted it was their first time and even asked me if they were doing it right. Worse, I caught them on video snooping through a box on my patio, which was completely unacceptable. Additionally, I have a paid service contract with Hopkins, but they refused to maintain my new AC unit (installed by another company due to Hopkins’ high quote) and wouldn’t issue a refund. The service rep, Cathy, was rude and kept interrupting me on the phone. I’m extremely disappointed with their unprofessionalism and lack of customer care. I’ll be posting the video evidence of the technicians’ behavior. Avoid this company.

Miguel, the technician was very detailed oriented, respectful and professional, very pleased with his service. It gives me peace of mind that Hopkins A/C comes and do the maintenance of my A/C unit twice a year.

Technician Gazi did a thorough job assessing and fixing AC unit. Was able to explain main cause of problem as well as advise on best course of action at current time as well as maintenance options for future servicing.

My wife and I have been struggling with her back to back cancer diagnosis for the past 4 years. First breast cancer then myelodysplastic syndrome (MDS). It has been an emotional and financial struggle. Chad Hopkins helped us out by getting our A/C serviced for free after letting him know our situation. It was very kind and generous of Chad. We've been with Hopkins for years. I can't say enough about this company and the there staff.

Ervine at Hopkins AC was excellent. Showed up on time, did great work and was very friendly. I will definitely use them again.

Had trouble with A/C. Sophia from Hopkins came out and did some troubleshooting. We think we have a solution already. She was timely, quick, professional, pleasant to deal with and solved the problem. So far so good!

Miguel, was very professional, thorough, courteous and honest with his inspection of our AC unit. Although the overall analysis of the unit wasn't very good, because of age. The photographs he took of the unit seemed very accurate. He did offer alternatives for me to look into in the near future. Which was greatly appreciated. Our unit is currently still in good working order for the time being and we will keeping close tabs on it functioning correctly for now. Thank You NM

From sales, site assessment, scheduling to installation; the entire experience was seamless. Nelson and his assistant did a fantastic job with the 1 day install project. The entire team communicates on time and are very thorough in their work processes. The installation team left my house just as clean as when they arrived. I will definitely recommend this Company to my friends, family and neighbors. GREAT JOB! 👍🏼

I called Hopkins with an issue with my A/C and Eric arrived within 2 hours. He was very thorough, explained everything very well and was extremely courteous. Highly recommend Hopkins!

Gazi come on time, quick diagnosed the system and gave us options . Also educated us on how AC unit works. VEry happy with his service

We came home from a trip on Saturday night to find that our main AC unit wasn’t cooling our home. Zach was at our house first thing Sunday morning, quickly identified the problem and answered all of our questions. He found the required part and they’ll have it fixed for us tomorrow morning. We are grateful for the quick service and helping us get our AC back up and running!

Our technician was a true professional. Identified and resolved the problem. In all, a pleasant experience.

Zachary arrived early and quickly worked through steps to diagnose my problem. The problem part causing my condenser to dysfunction was still under warranty, and the replacement part was available on his truck. I really appreciated his professionalism and that he obviously really enjoys his work. Thank-you!

Gazi is fantastic! He does a great job explaining everything and is very detailed and thorough! Completely reckoned!

Gazi is phenomenal! He is very professional, kind, and always goes above and beyond to provide great service! Highly recommend!

Pleasant, efficient and knowledgeable. Irvine explained details of issues he wanted to draw our attention to- he even took pictures of the unit in the ceiling and seemed eager to run through go the service step by step- telling me what he was doing next. He cleaned up after himself and was very thorough. Irvine is a great asset to the Hopkins Service Team.

Sophia did a great job. She was very professional and educated us on how to best care for unit. Wish all a/c experiences were this good.

The service technicians did an excellent job- very efficient and thorough. I would recommend the company to anyone needing air conditioning service.

Miguel was our technician, he was efficient and got us backed up and running in no time! He actually went the extra mile to help us! We have used Hopkins air-conditioning for a while now and never had a problem. I highly recommend them.

Hopkins was great! Gazi repaired our units, was very helpful and explained everything!

Hopkins was fantastic from start to finish. They were professional, courteous, and—most importantly—honest. After thoroughly checking multiple systems, they confirmed everything was functioning properly and didn’t try to upsell or create unnecessary work. They even offered to return when the humidity rises to reassess the situation. I really appreciated their transparency and integrity. I’d absolutely call them again.

Zack arrived on time , very professional looking , diagnosed my unit in a timely manner and gave me multiple different repair options. Office staff was 5/5 and the technician zack for sure did not disappoint with the quality of work expected after talking with the girls over the phone.

Zachary was amazing . He clean out everything Made wonderful suggestions. I will buy the repairs in May when I am back. He was so personable

Great service by Hopkins AC. Their technician Sophia was very knowledgeable and thorough. Highly recommend!

They’re great. Professional workmanship and courteous. I will continue to engage them for all my A/C needs.

Gazi and Sophia were punctual, friendly and willing to answer any concerns. Very professional. Always welcomed to come back to service my home!

Today I had a 5ton Carrier AC unit installed by Hopkins AC company. The two guys who installed the unit were just fantastic. They were stellar in their work ethics. They took their time, cleaned the area…They were meticulous in how they installed my unit. I would recommend Hopkins AC company to anyone , if these are the kind of workers they will send out to do the job. Even the salesperson John came out to make sure everything was going smoothly, which was excellent customer service. This is a company with integrity. Kudos to the company/owner. Thank you so much for such a wonderful experience. Sweets🌻

Update… sorry I posted the wrong name for this job. It was in fact Sansone A/C & Plumbing that did a great job replacing my complete AC system. Techs and installers were professional, helpful, efficient and all done in half a day. Cleaned up and was good to go. The office people were great with scheduling the work and the price was very reasonable. Highly recommend them.

Gazi was professional and efficient during our maintenance. He provided all the information about our units and options and was very knowledgeable. Highly recommend the service!

Gazi was incredibly polite and very knowledgeable. He immediately diagnosed the problem then provided solutions and options. He answered all of my questions and I never felt rushed. It was truly a pleasure to work with such a professional and experienced technician. Thank you Gazi!

Brien and Cesar were an excellent team for installation of our new HVAC system. They explained every step along the way of the day-long process. In addition, they were very mindful of our home and the area in which they were working. When they finished, the area was spotless. In summary, on a scale of 1 - 10, we would rate them a 12!! Bette and Phil Howard

These guys were amazing! They attended to us during an emergency and then we bought a new unit from them. They were kind, professional and I would recommend them. Jasper is the man!!!

Love at first sight! I had high expectations because of the first interaction and honestly because of the reviews. They totally exceeded our expectations. - impeccable, proactive and effective communication both from the office and with the technician - problem solving attitude. They spot a problem area and fixed it. Something that should have totally fixed by the previous A/C company - on time, respectful and genuinely excellent to interact with. The technician took the time to educate me on the issue at hand and provide a novel solution too. Bottom line: they are simply excellent all around!

My experience with Hopkins Air Conditioning was very much a pleasure. My Technician Gazi was proficient at his work and did a great job.

We have been using Hopkins Air since we moved to Florida 3 years ago and always had a wonderful experience. The technicians are super friendly, very professional and always took good care of us. So recently we decided to replace our old unit, the experience has been 5 stars all the way. The sales rep came in the same day, explain our options, did not try to oversell us anything that we do not need, no pushy, very patient, and even let us get more quotes from others before we made decisions. The technician came in on Saturday because we have young kids and elderly in the house, they made effort to come out as soon as possible, the technicians, Calvin and Kavel came early in the morning, explained their installation process and timeline, finished everything ahead of time, we had AC running early afternoon and it cools the house just like the rep described. The technicians cleaned up the work areas before they leave. We highly recommend give them a try, we have used other companies in the area and they are absolutely our favorite.

We're on our third air conditioner system, the first two lasting about ten years each. Hopkins Air Conditioning has proved to be the most reliable and trustworthy of the related companies with which we have dealt over that 25 yer period.

I am so grateful I found Hopkins Air Conditioning, Inc. Gazi was a pleasure to work with and did a great job. I have been using them for years now and their technicians have consistently been great! They are very professional, considerate and have always been able to quickly solve my HVAC problems. I highly recommend them!

My technician Sophia was fantastic! She took the time to explain to me the issues she found with my unit and answered all my questions and made recommendations.

Gazi did an excellent job today. Explained choices in financing and took his time doing so.

John arrived exactly on time today and we found him to be a consummate professional. He could teach the class on excellence in service! Installers Kevin and Karel completed work for our new a/c unit yesterday. My wife and I were extremely impressed with these 2 gentlemen. They arrived on time, worked like trojans and had an attention to detail rarely found with service providers today. They were both courteous, professional, and knowledgeable about the unit. When replacing the drywall around the air handler, they even painted it prior to putting it up. We would place them both in the category of master craftsmen when it comes to a/c installation. I would encourage all new clients of Hopkins Air that are purchasing new units to request these two to do the job, you can't go wrong. As they neared completion, they loaded all boxes and the old unit onto their truck. Then went around with a vacuum to clean up any dust and debri and left behind a spotless area where they had worked. The new unit worked like a charm and reminded us that air conditioning in south florida is not a luxury, it's a necessity. Perhaps 10 stars is more appropriate for Kevin and Karel. Cudos to Hopkins Air for employing such quality installers !

Excellent customer service! They sent Sophia out immediately to fix an issue with our air conditioning and thermostat and she was amazing! A simple change in the thermostat job turned out to be multiple other problems and she was here for three hours fixing everything! And she did not leave until our air conditioner was working perfectly! By the way, this was with our old air-conditioning system. Hopkins has not yet put in our new air conditioning system due to the fact that we are in the middle of construction and we will wait to put it in. Amazing customer service from the office to the technicians. I would absolutely recommend them!

Zachary came out and did a maintenance service on our ac unit. He showed me the unit really needed it. I saw how really important the maintenance is because our unit is only a year old.

Miguel 3 (the guy that did my service) was real cool and professional. Helped me out alot and was informational. Above and beyond. Give him a raise. Seriously

Donat serviced my units today. I have older units that could be damaged with aggressive cleaning, so he worked with great care to perform the appropriate maintenance to assure the units stayed working well in their current state. As he saw things, he had realtime access to prior inspection photos for good comparative assessment for deterioration. We ran into an unexpected issue, and his communication, troubleshooting and resolution was done professionally and perfectly. Definitely a well satisfied customer again.

Sophia was very polite and thorough in her service of our two air conditioning units today. I have always had great service and response time from Hopkins whether it was a routine service or an emergency. I highly recommend them.

Had my annual service with Sophia. Very professional and efficient. Glad I signed up for the service plan and appreciate the discount that comes with it.

A note of THANKS to our friends at Hopkins Air! They saved me previously on an emergency repair when my contractor was days out. Their technician Sophia came for bi-annual maintenance and took her time cleaning things up and helping explain our system. While I was busy working she took pics for their files so they could show me things to be aware of. Sophia is super sharp and explained things so any homeowner could understand. Hopkins won a customer for their responsiveness and will keep me for their continued professionalism and customer care. I hope I can request Sophia for all future service!!!

As always, Hopkins, Ac has a great crew of people. Sophia, one of their newer technicians is awesome. She works hard and is very professional. A very good company that I would recommend.

Gazi Was wonderful! Amazing experience!! Very kind and knowledgeable! On time and super efficient with helping us!

Fabulous and quick. Sophia and the entire staff has been great. They are my go to ac people.. ty guys for the great service

We just had the pleasure and good fortune of getting Zach to help us with a manufacturer's issue with our new a/c unit. It was after hours, and we were told a technician would come by between 7pm and 10pm. Zach was here by 7pm, and to say he knows his stuff is an understatement. On top of being professional and knowledgeable, he was a pleasure to work with and reassured us that all would be taken care of, and all was in under 48 hours. Hopkins definitely hires the best of the best, and Zach is certainly in that category. Thank you Zach for your great work and thank you Hopkins Air for having people like Zach to help us stay cool and comfy 🥳

Sophia was terrific! Went out of the way to take care of what was necessary to get the place cool again.

Gazi did my unit maintenance service today, and he was on time, professional, very thorough, and friendly. He inspected everything and explained what he was doing so I could understand and see what was being done. He made suggestions for future service and I feel he was honest and helpful. I have been a customer for a couple of years and I’m happy with their service.

Hopkins AC is the best. They really take their time and go through your whole system leaving nothing behind. Chad was very knowledgeable and professional. I highly recommend them.

I recently had a new air conditioning unit installed by Hopkins air conditioning, and I couldn’t be happier with the experience! Kevin and Karel were both absolute professional, courteous, and highly skilled. They did an outstanding job with the installation, ensuring everything was set up perfectly and leaving the workspace spotless. On top of that, they took the time to walk me through the new thermostat, making sure I fully understood how to use it. I highly recommend Hopkins for their top-notch service and exceptional team. Thank you, Kevin and Karel, for a job well done!

Gazi, Logan and the guys who did our installation were amazing. All very professional and took time to explain our options. We ended up needing a new unit. It was installed promptly and the service was great. Everyone was amazing and very helpful. Thank you!

Sophia did an amazing job and very detailed. Made sure I knew what was done and double checked everything working correctly before leaving. Also told me about possible system upgrades. Great job

Donat the Technician was very thorough and explained patiently all the checking he was doing. He found a potential problem that could prevent my air conditioner from working ; a contact that was almost burned out.

Maintenance day at the townhouse. Gazi was the service tech today. As always, Gazi and all the techs are very courteous, knowledgeable, and helpful. Making the most of our annual service contract by servicing our system regularly has helped to keep repairs to a minimum.

My technician Sophia was so helpful and informative. She took her time to explain every step in the maintenance process. The customer service at Hopkins is impeccable. I will recommend to all of my friends.

Sophia Ehr! Thank you sooo much for the Sat after 5p show up and fix. The homeowners and I very happy to have someone so knowledgeable and easy to talk to. You explained it perfectly. Thank you. Stay cool. Call Hopkins!

Our service tech, Ervine, was great. Excellent customer service, knowledgeable, and efficient. All of the employees we've worked with at Hopkins exemplify these same qualities.

I had the pleasure of having Sophia perform routine maintenance on my air conditioner and I couldn’t be more impressed with her service. She was incredibly knowledgeable and took the time to explain everything clearly, addressing all of my concerns and questions with patience and expertise. Sophia's hard work was evident throughout the entire process, and she went above and beyond the job requirements to ensure everything was running smoothly. Her professionalism and dedication truly exceeded my expectations. I highly recommend Sophia for any HVAC needs!

From the receptionist to the technician , they were all very professional. I requested a technician on Saturday and he was here Sunday morning. Gazi is amazing! He was very helpful, knowledgeable and professional.

I am very thankful to the great team at Hopkins Air, everyone has been very professional and caring to my needs. I am signed up with their year maintenance and both my air conditioning units have been working perfectly. Thank you to Chad and his great team!

Hopkins Air has always impressed me with their prompt, professional services. This is the second home I’ve hired Hopkins to install new air conditioning systems in and I highly recommend Hopkins Air. The technician, Zachary, was knowledgeable, pleasant, explained everything. Great service as usual

We were a customer of the previous owner, but decided to stay once Hopkins took over. Had found Hopkins staff to be knowledgeable and highly professional but.... over the past couple of service calls the technicians have attempted to have us purchase several different types of services Update: 3/3/25 Te

Highly recommend Hopkins for your AC needs. Very courteous and friendly staff and technicians. Marcos and Scott, our technicians that came out, were so friendly and knowledgeable, and did great work, really top-notch individuals! Overall process with Hopkins was very straightforward, again, highly recommend. Thank you again!

Excellent service from Hopkins Air Conditioning! From scheduling the appointment to completing the repair, everything was seamless. The technician, Donat, was professional, knowledgeable, and efficient. He quickly diagnosed the issue, explained everything clearly, and had our AC running perfectly in no time. Honest pricing and top-notch customer service.

We needed a new A/C unit installed quickly and wanted a reputable and responsive company to do the work. After calling around and checking online reviews and profiles, we settled on Hopkins. Their service and integrity aligned perfectly with their exceptional online reviews. We would not hesitate to recommend them to friends, family and neighbors.

Gazi is the best. We have used Hopkins for a long time! Very reliable and professional.

Gazi is the best tech!! He’s honest and does great work!! Give him a raise!!

Sophia was prompt (early), professional and courteous, everything you could want from a service tech!

Our AC went off and we didn't expect to get Miguel to be able to get here today. However, Hopkins AC did get us on the schedule and Miguel arrived as scheduled, serviced our AC and it is back up and running smoothly. Five stars for Miguel again!!

Just had my ac updated.Hopkins came checked out my old unit which was 25 years old. Needed a fan motor which they said cast $1000. Not worth fixing. Gave me some options, they offered financing for 18 months at 0% no down payments. Which worked for me. I Ask them when can they install it. They said next day. Which they did. They were her next day at 8am and done by 12pm. Did a professional job, and cleaned after themselves. . BUT! Did not informed me that I should get UV lights. Which know I have mildew and have to spend a additional $500 to install them. Lack of information. Should have been told up front..

Gaci and Sophia did an excellent job, they cleaned the AC pipes inside and outside the house which were clogged. They provided information about what to expect from the unit and what to do next in a clear way and with details. Very respectful and great customer service. I would recommend them for sure.

Sophia and Gazi were very thorough and professional. Did a great job.

Gazi did an amazing job today, come on time , finde the problems and repair them on site, Highly recommended Gazi

Please ask for John at Hopkins. Everyone at the company is really nice. They will give you a window of 2 hours instead of "maybe" today so you don't have to wait forever. Their annual maintenance package is a great deal. John is fair, prompt and excellent at what he does. I tell all my friends about Hopkins, by far the best service in a long time. I have been with them for 3 years now.

Jasper did a great job today. Doing business with Hopkins has always been a pleasure.

Hopkins Air Conditioning is a 5 star company! I will definitely use their services again! The tech Gazi was knowledgeable and professional!

Grateful for Hopkins Air, they were able to get things done quickly when I needed to use my home to care for sick family members. They made it happen in 1 day, making things a little easier for me and my family when my A/C unit went down! Super grateful! Thank you for your help! 🙏🏻 Highly recommend. 👏🏻👏🏻

Gazi did a great job! Was quick and simple, and everything was working good as new!

First time home buyer, I was ready to struggle and suffer with AC maintenance after it shut down. I'm now at peace! There were here under an hour (alright, I was lucky on that part :), Scott and Gerry explained to me the values of Hopkins and how they like working there. I can even ask for the same team everytime. They got my contract.

I happy with the service provided by Hopkins. My AC was repaired within just a few hours after my initial call to Hopkins. However, the cost charged for the replacement contactor and capacitor were, based on what I can find, both beyond the maximums of what I should have paid for these parts. They did, however, provide a discount which did offset the overall cost of this repair, bringing the resulting total cost down to an expected maximum cost one should pay for such a repair.

Gazi arrived on time and explained what the problem was with the unit. He swiftly got to work. He was very professional and polite.

The technician, Chad , was very professional and punctual. Did an extremely thorough job from start to finish and was extremely pleased with their service and just with the company all around. Definitely recommend them.

zach and logan provided timely and professional service and advice. we had to make several product decisions and we received supportive and easy to understand information on which to base our decision.

So very pleasant to work with everyone in the company. Logan, the sales agent was excellent very informative and explained everything so I can understand it. Very patient. The installers came on time. They even brought an extra crew to get the job done faster since I had two AC units to be installed. They worked all day . We're very clean put down lots of padding on the floors cleaned up answered all my questions and they did a great job. I highly recommend. This company it was my first time using them, and I will refer them to anybody and glad to talk to anyone who's considering using their services

Gazi was outstanding! Very thorough and explained everything going on so it was easy to understand. Arrived right on time and could not have been better! Thanks!!

Office and tech staffs are very pleasant, courteous and professional. They always arrive on time and work quickly and efficiently. We have been using them for the past 25 years thru different ownerships. The service has always been great and you always get call-backs even on the weekends or during holidays when it is important. I posted this a couple of years ago and reiterate everything said above. The personel and the service continue to be the best. They responded to our call yesterday, Saturday, when we had no heat. Irene walked us thru what to do with the breakers going and checked in with us numerous times to see if it was working. When it wasn’t, she sent John 3 who has been servicing us for a few years, and the problem with the thermostat was resolved reasonably quickly. Irene was absolutely fabulous and deserves. Combat pay or a big bonus for having to deal with irate customers during the coldest day of the season and on a Saturday. She was calm, patient and extremely professional and kept calling back to check to see our status. John is our usual tech and is always cheerful, efficient, quick and professional. He is great. He and Irene are great representatives of Hopkins Air Conditioning!!

Hopkins is the best, no doubt about it. Jasper was kind, friendly, informative, and provided a great quality of service. Highly recommend!

Gazi is the best in the business! He was better than any air-conditioning experts I have encountered in the past. He fixed everything for a great price!

Zach Quickly diagnosed and fixed the issue. Professional, on time, and great service! . Highly recommend!

We had excellent customer service from Zachary. He was very professional, knowledgeable and very informative.

Gari did an excelente job on my maintenance , explained everything, highly recomended Gazi and Hopkins

Gazi did a great job today.Hopkins Air is always 5 star in service. We have been using their services since 2013. Our tech, John, just came out to do our maintenance and advised us that our coil needs replaced. He was very thorough and showed us where the parts were starting to fail. He always does a fantastic job every time he comes out. We appreciate having a company that maintains high standards and alerts us when we are about to have an issue so that we can correct the problem before there is damage to our unit. You will not go wrong in choosing Hopkins Air for all your AC/Heating needs. We recommend them to everyone.

Gazi did an excellent job at my Ac . He was able to find a leak on my evaporator coil. Very happy with his service

Completely professional installation to the code with a good quality Daikin unit, and good follow through. I plan on sticking with them for my future AC needs.

Came over to Hopkins who took over my maintenance from First Air. Not only is my ac cool, so isTino 2! I look forward to having him come back for the next maintenance service call. Edit: Just had a second bi-annual maintenance. Very pleased with their service!

A scheduled check up for my HVAC. John is a nice, patience, and excellent technician. I am learning more about how to keep my AC in good condition from him. Thank you very much for your excellency work.

Gazi and Zach were excellent! They explained things thoroughly and were fast. I highly recommend.

Zach and Gazi - I was very impressed with their knowledge and expertise very professional. The explained everything clearly and answered all my questions. Plus my dogs like them as well

Donat was amazing, professional, and kind. They showed up on time, worked efficiently and provided me options for my service. This will be my go-to moving forward.

Gasi and Zack were extremely professional and well versed in air conditioning. Explained the different steps of their operation and provided tips and recommendations for future use. We couldn’t be more satisfied with this company and employees.

Brian was conscientious and pleasant. Troubleshooted a few things and was finished promptly. Excellent overall.

I used this company for the first time last April. They responded immediately and took care of my air-conditioning problem. The technician was prompt and professional. I signed a service contract. I was contacted by Iliana ( very pleasant and professional ) last week that I was due for service. The technician Luis arrived promptly and proceeded to inspect the system and take photos and explain to me everything he did and observed. . He was knowledgeable and respectful and I highly recommend this company for service for reliability and integrity

I was not here, but they did a yearly inspection and whatever was wrong is now RIGHT! They were prompt and efficient. My husband liked them so much that he took out a yearly program with them!

AC started blowing warm! Called Hopkins out at 830 am and John rearranged his schedule and came right out! Perfect experience! We are renovating our house this summer and will definately be using Hopkins! Ty

John with Hopkins Air Conditioning arrived as scheduled, he was extremely professional, and he took the time to explain everything to me. Service was superb! I would recommend.

Your 1st visit to our home and we were very impressed. Your technician, Gazi, was terrific, and provided exceptional service and support. I couldn’t be more satisfied. I look forward to maintaining a continued relationship with Hopkins!

I have been using Hopkins for the past 10 years and highly recommend this company for new HVAC unit installations, maintenance and repairs. The service technician (Xavier) and company owners (Chad Hopkins) are outstanding! They are very professional, courteous and take the time to explain everything they are doing, and the reason why. In addition, they take the time to explain how to get the most efficiency out of my HVAC system, including recommendations about how to extend the shelf life of the unit and save money on my electricity bill. The business office staff (Ashley) are equally as customer friendly with scheduling appointments, follow up on any service maintenance issues, and any questions. This company deserves a 10+ star rating. Keep up the fantastic work . . . I am a an extremely satisfied customer!

I couldn’t be happier with my switch to Hopkins Air. Gazi was so knowledgeable and professional, explaining the current state of my equipment, servicing both units, and giving me helpful tips to maintain superior performance. I ended up replacing my worn out units with new Daikin systems installed by Hopkins. They were on-time, professional and managed a seamless installation. Again, very happy I made the switch.

I had a great experience with our Technician Gazi. He was informative friendly and professional. Hopkins HVAC is a great company. We also have a service contract that gives us scheduled check ups and it save us money. Highly recommend Hopkins!!

Gazi did an awesome job diagnosing our unit’s problems and arranging for quick resolution. And handled the routine maintenance efficiently. We’ll request him for future work.

Miguel did an excellent job on AC maintenance. We have a mini split and a Typical whole home AC. He worked hard and showed me what the results were of the maintenance. Other maintenance companies I have used come in and barely do anything and then try to upsell you unnecessarily. None of that with Hopkins. I highly recommend

Jasper was beyond great. Knowledgeable, thorough, explained everything clearly, tested all parts and units necessary and we appreciate Jasper and Hopkins! Merry Christmas and healthy new year to everyone there.

Darren is the best he did everything so effortlessly. And the best is the respect he has for my HOME. Thank you JOB well done.

Hopkins showed up timely and performed semi-annual checkup. Informed of possible issues and that current system was out of warranty. Explained possible replacement or repair choices with no sales pressure

I have used Hopkins previously, their technicians are very professional. They diagnosed the problem and repaired my unit the same day. Fast , friendly & courteous!

I talked with hopkins and really got a quick service scheduled. Gazi was the man for the day and completed the work really fast, and he is really nice, and I would refer him to my friends.

Sternley was personable and helpful! We haven’t had any issues since it was installed a couple years ago. We appreciate having the maintenance contract, as it helps keep our new system working well, and we know it is in good hands.

Always on-time, professional, and does a great job with my annual preventive maintenance contract. I’ve been using Hopkins for at least 3 yrs for all my HVAC work. Highly recommend!

Our first time using Hopkins although the prior owners of our new to us house had used them. Glad we saw the sticker and called them. They communicate clearly and reviewed the services in detail so we were fully informed. Gazi who came to service our A/C was also very communicative about what was needed and gave great advice. Very happy with with customer service as well as the services provided .

This company is the way to go. Originally they did maintenance on an old system and added two bedroom returns. I was so impressed that when it came time to replace the old system I depended on Hopkins Air Conditioning. There was no pressure selling. I was delighted with the fast install and the respectful, fastidious workers. When it came time for the permit inspection Shy arrived early to check out everything to make things go faster. He was very knowledgeable and helpful to in answering questions. He is a great representative for the company. I hesitate to brag too much because if too many people use Hopkins Air Conditioning their schedule will be fuller and perhaps more difficult for me to schedule them when needed.

Jasper is polite, courteous and very knowledgeable. He answered all my questions and concerns. Would definitely recommend to anyone.

Gazi was extremely detailed in servicing our unit and was a great communicator on current and future prospective needs. Thank you, Gazi!

Gazi was amazing!! Came on time as promised, care for my ac, gave me all my options, was also very considerate in keeping my house clean! Thank you!!

We’ve been with Hopkins Air Conditioning since back in 2002 when we built our home in Palm Beach County. They’ve been nothing less than extraordinary since that time. Last night, 10/21/2019 is just another example of why they’re simply the best. We had an issue with some water on the floor of our garage after returning home Monday evening from a short weekend road trip. It appeared to be coming from our air conditioner air handler unit. I called Hopkins A/C “after hours” Service line and Xavier (service tech) returned my call within 5 minutes... AMAZING! He advised he could definitely take care of the issue and relieved our concerns as we were preparing to head out of town again tonight (10/22). Xavier offered a suggestion that would “almost assuredly” solve the issue. I followed Xavier’s phone instructions and within about 20 minutes the problem was fixed. Customer Service is a very important part of the A/C biz and Hopkins Air Conditioning has the best. I have lived in South Florida all my life (72 years) and I’ve dealt with more than a few A/C company's so I know a little bit about customer service. Xavier is certainly a credit to the company. We were able to cancel the service call that Xavier had set up for us as now there was no need to delay our departure to the Smoky Mountains. Thank you Hopkins A/C and THANK YOU Service Tech Xavier (especially for the instructions and technical explanation as to what had occurred). When a company representative offers to save a customer both money and time, that’s a Special Company. We HIGHLY RECOMMEND Hopkins Air Conditioning. Update... Today, 6/11/21, we had a newer “upgraded” “ALL ALUMINUM ALLOY” condenser coil installed in our a/c handler. The house cools much quicker than the a/c did with “older style” coil... But the main reason for this update is to THANK the install technician, Andray, for doing an amazing job. He is such a credit to Hopkins A/C. Efficient, very knowledgeable, and one of the hardest working guys I’ve ever seen. Did a few little extra things during the installation to allow our central air to run more efficiently, and allow me, as the homeowner, to keep the a/c running like new in between our bi-annual Hopkins A/C maintenance service. I would highly recommend HOPKINS A/C in West Palm Beach to anyone needing A/C service or NEW Central A/C. Best! …more It appears that the drain line from A/H condenser pan to outside drain has issues, in that there was a back-up in the line. Today, 12/26/2023, Technician Jasper from Hopkins A/C responded and after trying to clear the line, he was able to find the issue with the drain line and make it work like new. He said that the line appeared to have a lot of old build-up (the home is 20 years old). Jasper was not going to give up. He cleared all of the old debris and the draining condensation water is now as clear as a mountain stream. Great job Jasper & Hopkins A/C. Excellent Technician & problem solver. Update 11/29/2024 Darren came to our home yesterday for our scheduled bi-annual a/c service. Darren did the best maintenance/checks we’ve seen since our home was built with an entire ac system installed by Hopkins A/C (actually “DAVIS A/C” back then. same company/different name). Darren showed us everything he was checking as do all of the technicians at Hopkins A/C, but Darren did quite a bit more. He checked our vents for actual air flow and found that our Master bath vent had NO AIR FLOW. We told him that vent actually hadn’t been blowing much, if any air out since we first moved in to our newly built home back in May of 2002. We had brought that to the attention of the actual Contractor who built our home and he told us at that time, he would add it to the “Punch List” and would forward that to “Davis” and they would check the a/c system and, “everything would be fixed or adjusted properly and to our satisfaction”. *Still have the notes I took. Didn’t know who “Davis” was. NEVER FIXED. We’ve just put a fan at the doorway when necessary. Darren knew what the problem was & forwarded info to install dept.

Gazi was insightful on how to maintain the AC and quickly diagnosed the problem. He cleaned the AC fixed the motor and also provided a reasonable price. I will definitely be using this company again and asking for Gazi!

Gazi was phenomenal, very professional and kind. Great job in representing his company Hopkins Air Conditioning.

Hopkins is the example of a company that is well run,great employees and quality work.From the first phone call to request a assessment from a previous hack a/c company where John Johnston field mgr had a clear and concise discussion with us and presented options to end this unpleasant situation. Brien the installation mgr came after we chose to go with all new outside/inside equipment,new upgraded ductwork and supply lines.The duct crew that installed was fantastic,professional, and never complained about ripping out wet nasty old poorly installed ductwork.The installation crew was way above the norm and left us totally impressed with their quality professional work . All crews throughout the process were extremely neat in the workspace. When making such a large monetary decision we feel fortunate we chose Hopkins a/c

Kenneth came and having a new a/c installed! Saw the problem immediately and fixed it! He is extremely knowledgeable and gave excellent customer service! Ask for Kenneth for your needs.

Ken 2 arrived on time, a relatively new technician at Hopkins, but extremely knowledgeable and personable. Very typical from the Hopkins AC Company though, whom we've been with for 16 years. High Quality service. 11 Nov 2024 / John B

"For all new ducts and a service of the existing unit." These guys were awesome. They did a great clean job. Texted me every time they were on the way and followed up every day after they were finished. Truly a professional team. "Follow up visit" Just had a service call for an issue with the existing unit (Not supplied or installed by Hopkins) they responded and arrived withing a couple of hours from my call Saturday Morning, Had us up and running again early afternoon. I would recommend Hopkins Air For Anyone That Needs and appreciates True Professionals

Gazi was very professional and knowledgeable. He took his time to explain everything to me. I would like to see him on my future maintenance.

We had a very pleasant experience with Hopkins AC, specifically Miguel, today - on a SUNDAY!!! They were so prompt and friendly and informative. We had been having problems with our primary system and our previous company had been to our house for 3 visits, with no solution provided. Miguel assessed the problem, provided numerous pictures and explanation )he took us to school) and we are delighted to have them repair our unit. He gave us options and the pros and cons of each proposal so that we could make an informed decision. We also agreed to the continuing service program and are relieved to have them on our team. Thanks so much!!!

Hopkins responded immediately to my call, diagnosed the problem, obtained the part and repaired in 48 hours. They kept me informed throughout the process through their courteous staff and skilled technicians. Very pleased. Thanks to all!

Hopkins Air responded within 90 minutes of our service call on a Saturday. Had our unit up and running in 2 plus hours! Highly recommend them and our technician Miguel.

Marcos was very knowledgeable and did a great job explaining the new iflow system we had installed today. He was fast and explained each step of the way and shared great feedback and experience he has with the system. Thank you Marcos!

Technician that came told me the HVAC unit he came to repair was 12 years old, at end of life and needed $3-$4000 of repair work, and that I would be better off buying a new unit. Ultimately got it fixed elsewhere for a little over $1,000. In looking at the unit the Hopkins tech pulled out wires from both the unit and the thermostat and then left without reconnecting them. Very unprofessional. Addendum: I see that Hopkins has responded below. I have modified my review to reflect what was incorrect. In response to the rest, thankfully, we take photos too, and I am uploading two to show the way they left things:

Sales person didn’t follow any of our direction on installation requests and didn’t share most of what he said they would do with the installation team! Very disappointed. Poor customer service. Both the sales man and the installation manager tried to talk us out of believing what was said and agreed upon. Just another volume company not quality!!

Gazi is an Asset & Person of integrity . He always does a thorough job on Our A / C unit & Always Updates us on the Current Status . People today - are only interested in How quickly they can get their job done . It is Refreshing to have Hopkins Air Hire good people with integrity ! Many Years of Blessings & Success !

Hopkins air as in technician Miguel was here on time was very courteous very nice. Introduced me and showed all the different situations that was with my air conditioning showed me what is supposed to be and what’s not supposed to be also showed me all the dirt and rust and Mold that’s inside was very considerate about giving me information that I needed as in the different values of which way to go to repair or to do further applications and to have my air conditioning to keep going it was very nice experience Thank you again

Contacted me back quickly from weekend emergency message and came right out to fix the problem Monday! Thanks Rich and Donat for taking care of me!

The Fan wasn't spinning outside and it was hot. I called Hopkins, I've never used them before. Someone was scheduled to arrive in the afternoon, but they called me to let me know they an earlier slot. The technician checked the system, and discovered that the contact wasn't distributing power to the unit. He had one in the Van and replaced it. It was up and running in minutes. He was honest. I was also able to use my card to pay right there and then. So, they get 5 stars. -David

Hopkins Air has been my AC company for the last three years. They are always quick to help and Miguel their technician is wonderful!

We’ve been using Nozzle Nolen for a few years now and they are very professional and knowledgeable. We had our system serviced today by Sternley.. he made a few recommendations and provided excellent service!

Once again, Hopkins sent a wonderful person. Sternley arrived on time, was friendly, knowledgeable, super efficient and detailed, and left everything in perfect condition. :)

Hopkins AC company was very professional, hardworking and knowledgeable from the start to the end of our project even though an routine maintenance turned into needing an entire new system. I would recommend Hopkins for your ac. Awesome work!

Have used them for years and normally very happy. They service my condo twice a year. Was disappointed that we had a condensate line leak. They should have serviced our unit earlier but scheduled us 8 months apart. I felt that the cost of the repair was very high. The service is always prompt and they do a good job

Sternly did a wonderful job servicing our air conditioner. He was polite and friendly and checked everything out. I would highly recommend him and Hopkins AC!

John is super knowledgeable and treated me like family. Honest. Friendly. Straight forward. So grateful to have him servicing our system.

Since they installed my new A/C, they have been great no matter what I needed. From the install to the routine maintenance, or just talking to any of the office personnel, Hopkins Air Conditioning has always done a fantastic job for me.

The service technician was very professional. Uniform is clean, conducted himself in a very courteous and professional manner. The service representatives was able to come out within a couple of hours to resolve the problem. They gave us an estimate between 6 and 8 PM. The technician showed up at 10 minutes after six excellent excellent service

I am very disappointed with two experiences I had with Hopkins AC. I needed a new AC at a property and had received several estimates from Hopkins and 2 other vendors. The Hopkins estimate was $8000.00 dollars for the unit and one of the other estimates was $5000.00 so I selected this vendor. At that time I had Hopkins for my annual maintenance plan and when I called them to do a service 6 months after the new unit was installed they would not service my AC unit because I did not purchase it from them. I was shocked at this decision and called the owner who was not very nice in terms of customer service. He had every excuse in the world as to why his quote was 3000.00 more than the vendor I selected. I immediatley told him I wanted to cancel my service with them and be refunded the yearly maintenance contract charge, which he did. I then had another property under contract with Hopkins and they came out and serviced the unit but when I asked why they left all the construction dust that had built up in the unit due to building concrete restoration I was told by the technician that he would come back and clean the unit. He even took pictures of the dust in the unit. I waited for his follow up and it never happened. Six months later the unit was due for another maintenance visit and this technician was very courteous and he maintenanced and cleaned the unit of all the dust. Prior to that appt I called Hopkins to get an estimate of what a maintenance appt consisted of and what the cost of "cleaning of the dust" would be and they could not even give me an estimate of the cost of cleaning. Needless to say, due to questionable business practices, I will cancel my maintenance contract with Hopkins and do not feel I can refer them to any other homeowner who is looking for a reputable company to do work for them.

John was great! Hopkins Air Conditioning got the job done quickly at a reasonable cost. I would absolutely recommend them to anyone looking for honest, reliable service.

John is amazing - he always comes on time - is extremely professional and fixes any issue. I highly recommend.

Jasper was great! I don't ask for anything except to know your job, be pleasant and offer info that I don't know and be efficient. He was all that and more. This is brief because I don't do reviews but I was compelled to do so after so many recent trades sending bad techs. It was nice to see there are still some solid people.

GAZI and Marcos did a very good job service my Unit. Courteous, respectful and informative. I will continue to use them. Well educated me as well

We’ve been using Hopkins Air for several years and have always had incredible service! Whether regular maintenance or needing them to come out if any issues arise. Sternley and Darrian were our maintenance technicians this time and were very kind and professional. Explained everything they were going to do and then a recap of what they did/saw. Highly recommend Hopkins Air!

I currently ran into issues with my AC and reached out to Hopkins. I spoke with a woman named Maurixtza that went through my possible options, and was very knowledgeable! I really appreciated her professionalism and patience with me.

Gazi and Marcos arrived quickly for our emergency issue and fixed it right away! Very friendly and knowledgeable. Highly recommend!

Hopkins Air Conditioning is outstanding! Joyce from Install department was exceptional; she truly went above and beyond and answered all my questions . I highly recommend Hopkins for any AC work you need done and I highly recommend speaking with Joyce when you do

Great company! Would definitely recommend them, also received great help from Monica she was awesome!!

Reached out to Hopkins Air Conditioning, via website, on a Sunday evening. They reached out to me same evening to inquire about the type of service I was looking for. The next day, they dispatched a technician,Miguel. He and professional. Very knowledgeable. Took the time to explain the next steps and my options. I appreciate this level of customer service and recommend them to anyone looking for timely, great service.

Gerardo helped me with all my A/C needs . Very professional and was very patient with answering all my questions. I would definitely recommend this guy to a friend for any A/C issues.

Called Hopkins when our AC went out based on online reviews and years of service in the community. Dave came out and diagnosed the problem. We were presented with options and there were no hard sells. He was very personable and professional. Repairs were done quickly and efficiently and I would recommend to anyone needing their service. 9/23/24 Our time has come for a new A/C. The installation was quick and professional as expected from Hopkins Air. Cleanup and follow up was outstanding. Highly recommend this company.

Was working for Over 15 years with a local company recently acquired by Hopkins. The transition was seamless and have had only good experiences. Have used thier after hours helpline a few times and they are always responsive and get us on schedule timely. Between my family and I we have multiple houses on account. Just had a visiting with Ghazi, one of the techs, and he's always a pleasure to work with. Definately recommend.

On time, friendly, did a great job of taking care of my capacitor repair on a hot Florida Sunday afternoon. He came within an hour of my calling. Polite, efficient, and fast repair.

Great service and attention to detail servicing our air handler. The technician, Jasper, was incredibly professional while working and took the time to ensure we understood everything he was going to do. Excellent customer experience!

The Hopkins team was courteous and professional. Get's the job done and explain what's happening along the way. No surprises! Would highly recommend them!

Hopkins Air Conditioning is the greatest company ever! The rep that worked with me her name is Monica and her customer service was impeccable; she truly went above and beyond for me and my family, if you ever do call ask for her. I highly recommend them for any AC needs!

Hopkins Air Conditioning is outstanding! Monica's customer service was exceptional; she truly went above and beyond. I highly recommend them for any AC needs!

Jasper from Hopkins Air Conditioning performed my scheduled routine maintenance today. Jasper was great…friendly, knowledgeable and efficient. I have been with Hopkins for over 10 years. Wouldn’t think of using any other place.

Hopkins Air Conditioning is a place you’d dream of doing business with. First and foremost getting an appointment with the company was a very easy and swift process thanks to Monica. As a customer service representative myself, I find it extremely important to leave a review when I experience great customer service. I’d describe this experience as superb. She was cheerful, friendly and very happy to help throughout our entire call. She was knowledgeable about the company and was sure to get me in somewhere on the schedule. Monica is the kind of employee you’d want at the forefront of your company. I was blown away by her friendliness and urgency to help get a technician out. I’ve even referred my aunt to have her unit checked out by them. Thank you Monica and thank you Hopkins.

Monica is very pleasant and made it easy to schedule my appointment! Very helpful and great customer service!

Great customer service from the Monica who went above and beyond and helped me with everything I needed assistance with from our first call! Great company and looking forward to working with them again!

I have been a customer with Hopkins Air Conditioning for 33 years. I am always pleased with the professionalism of the staff and of my A/C technician John Anytime I have ever had a issue with my A/C which isn’t very often they have always quickly fixed the problem in a timely manner.They also do a thorough maintenance every six months, which I have a maintenance contract for. I can’t imagine using any other company for my A/C needs. I would not trust anyone other than Hopkins Air Conditioning with my a/c unit. They are honest, professional and dependable.

Miguel always does an excellent job servicing my air conditioner. He has a wealth of knowledge and is always eager to share quick tips to keep my family’s system functioning properly.

Great, courteous service. Resolved all issues, explained all work being performed. Would highly recommend Hopkins Air. Gazi our technician was great.

Sternley was very professional, great personality, and a very great tech. He was very thorough and educated me, he explained everything to me in a way I understand, now I feel like I know a lot more now about my AC unit. Will recommend him 5 out 5.

Sternly was great and very knowledgeable. He did a great job and did it right. We need more professionals like him in the field. Thanks

Gazi was fantastic and very knowledgeable he was professional and friendly. He was very thorough and addressed all our concerns. Thanks so much for the help!

Sabrina was extremely helpful and kind on the phone. She made everything easy to understand and was a pleasure to speak with. Great customer service!

Our service by Gazi was tremendous today very professional, respectful, and knowledgeable. He came out sooner than the booked time got straight to work and gave us multiple solutions to help our old overheating unit out. 10/10 would highly recommend his service as well as the company

Wonderful! I excellent customer service. Friendly, reliable. I have nothing bad to say and will continue to be a customer! John 3 is the best!

Gazi was fantastic. Extremely thorough, polite and educated us every step of the way during the service. One of the best technicians so far!

The service was excellent, Jasper was super nice and performed the maintenance nice and clean. He arrived right on time, and completed the maintenance efficiently.

This was my first time having an AC issue in my house and I needed to get it fixed quickly. I called Hopkins Air Conditioning in the morning and they sent Scott Goodbread to take a look the same day. Scott is great! He quickly assessed the issue and clearly explained what needed to be done. He took care of everything quickly and was very friendly. He had expert knowledge, which made me feel great about the service I received. I got the yearly maintenance plan so that the unit doesn't have any more issues. Thanks, Scott! Edit: It's a year later, and I have had some additional issues with my AC unit. Thankfully, Hopkins has remained responsive and helpful. There was some miscommunication about the work to be done, but Hopkins cleared it up and gave me a discount which really displayed their integrity and honesty in their business dealings, and I commend them for that! Great company to work with!

Sternley was extremely knowledgeable, explained everything so that we understood our options and addressed all our concerns. What more could you ask for?

The individuals at Hopkins were very nice. They had an opening come up a day before my scheduled appointment. The office called and switched me over to an earlier day. The engineer called to let me know when he would be arriving, very pleasant, told me exactly what he was going to do and provided me a price before he started work. Then when he was finished, he explained everything that was done. I will definitely use Hopkins Air Conditioning again. Great work!

Sternley was fantastic! He did a thorough maintenance check on my unit. He explained everything very well. I definitely recommend him to future clients.

Had another clogged drain - really annoying. We called and left a message after hours. We received a call before 8 am the next day. The problem was fixed the same day. Excellent service!

Jasper did our ac maintenance today and he was great! Very professional and productive! Definitely recommend.

Miguel from Hopkins Air helped us out in a pinch. He is a great service tech. Would recommend him if you need any AC work.

Hopkins always goes above and beyond to help us when we need it! Always great service and our tech, Miguel, always shows up in a timely manner and addresses and fixes our issues. Great work and great customer service overall- highly recommend working with them!

Helped me immediately when my A/C stopped working because of a deep clog in the pipe. Miguel was able to show up and handle it the same day I called. Miguel is great, excellent service! Thank you

Excellent service. Gazi provided me with all the information I needed to make the right decisions on my system and understand plusses and minuses of each approach.

not only was Miguel very kind, courteous, & prompt - he did an amazing job on our A/C system! Thanks Miguel!

Gazi did a phenomenal job at my property! He was efficient, very generous and explained everything thoroughly. Highly recommend.

Jasper came out and did a routine maintenance check on the unit we purchased through Hopkins. He was extremely polite, helpful, good with our dog, respectful of us working while he was working, and fixed a sealing issue we had in our crawl space. I would recommend Hopkins and Jasper to anyone looking to buy a new unit or needing maintenance/repairs on their home A/C.

Jasper was amazing. We have always had wonderful experiences with this company. Highly recommend.

I had a wonderful experience with the technician Jasper. He showed up within the appointed time, was very professional and thorough with the service. He explained what he was doing as he worked so I would have an indepth understanding of what is needed on my part for my system to run properly. Besides that I observed other mannerisms that I was truly impressed by. He carried with him a rug and foot booties so that he wouldn't damage or track dirt throughout my home. He showed respect as if my home was his personal property. Jasper did a service to his craft. It is difficult to find companies that employee individuals with superb customer service skills.

Gotta give props to Brian He came through, fixed the AC quick, and didn’t try to hustle me with unnecessary addons. Dude explained stuff real simple, so I knew what was up. Now the house is finally cool again, and I can actually sleep at night without sweating. Brian saved my marriage.

This was our 1st experience with Hopkins AC. They were professional, efficient and knowledgeable. We are satisfied customers!

Sternley was an excellent tech!!!! He was thorough and explained everything that he would recommend for service and explained exactly why he was recommending that service for my AC. I judge based off character and his character and personality was top tier. Hopkins AC service is definitely a go too!

🌬️**Review for Gerardo, the AC Whisperer!**🌬️ If you ever find yourself in a sweat so intense it feels like you’re auditioning for a sauna commercial, look no further than Gerardo from Hopkins Air Conditioning! Not only did he swoop in like a superhero in a tool belt, but he also managed to turn my home from a tropical jungle back into a cozy igloo. ❄️ I swear, when he showed up, it was like he brought a mini Arctic blast with him. I half-expected polar bears to start wandering around! Gerardo not only fixed my AC; he also cracked jokes that were cooler than the air he was pumping out. Who knew an AC technician could be so entertaining? So, if you want your home to feel like the North Pole (minus the elves and the sleigh), or if you just need a good laugh while your AC gets a makeover, I wholeheartedly recommend Gerardo. He’s like the magician of cool air, and I’m convinced he might even be part penguin. Thanks, Gerardo! I’ll never take my chill for granted again! 🧊✨

Hopkins AC was amazing! Definitely recommend if you need any AC needs! Gerardo was a one of the techs that worked on my home. He was very efficient and helped me understand what was going on. Did a great job! Highly recommend.

My AC stopped working all of a sudden on a Friday evening. Googled local service providers and Hopkins had phenomenal reviews, so I gave them a call. A skilled technician (Dave) was able to make it to the house in just a few hours and had the problem solved in less than 30 minutes. Communication throughout the whole process was great and left nothing to be desired. AC is an absolute requirement in South FL, so it was nice to see a local company exceeding expectations. I concur with all the other positive reviews, and highly recommend Hopkins. Dave was great as well. Updated 8/2024 Needed another unexpected service call due to an aging system. Miguel came out late into the evening, and was very polite, proficient, and skilled. After several tests, Miguel figured out the issue, fixed it, and presented the best course of action going forward. I was happy with Miguel's service and with Hopkins in general. I'll continue to patronize them and recommend them to anyone needing AC help. -- Gerry and Scott came out today to replace a compressor that wasn't working. They were prompt and very amiable. Great communication throughout the process and finished the job quickly. They confirmed everything was working well and showed me. Cleaned everything up and left my house cooling nicely. Hopkins has been amazing since I've started with them.

Always an excellent experience with Hopkins. MATT the technician was professional, knowledgeable and very courteous. I will always request his service.

So my AC issues were complicated involving a condenser in which initially the coil was replaced, shortly followed by a switch that failed, and then a compressor that failed. The process involved numerous trips, along with warranty coverage requests to the manufacturer. Hopkins worked through it all with the only expense to ourselves being the freon. Ramon and Thomaz had the most impact on us throughout the process and should be commended for their excellent customer service. The office staff were also courteous and responsive. All around, a great company to work on your AC.

Ramon was the tech that came out for my service and showed up earlier than was expected. My issue ended up being a pretty simple one and he showed me how I could fix it. He also explained to me a better way of maintaining and keeping the line clean. This is the second time that Hopkins air has been to my house and not tried to upsell me on some thing that I really didn’t need. I will definitely be using them in the future.

Technician was great! He knew what he was doing and could make good suggestions. He worked efficiently and was a pleasure to deal with!

Sternly did A great job and found a potentially Asda situation. It was fixed that day and the AC was working after being out for sometime. He stayed late to make sure everything was done. Can’t recommend them enough.

Brien was awesome, they’re installing a hood over the BBQ. He has it all roughed in and ready for installation.

We found Hopkins Air during COVID and have been with them ever since! They are responsive, and so professional. Scott is the BEST!

The service that Hopkins A/C extended was way above other companies I have dealt with where I live. 12 stars out of 10 to all those that worked with me. I was aware that my brother had replaced his A/C sometime last year, but wasn’t familiar with the company that did it. My brother passed away recently; therefore, I was at his place trying to figure out things like getting into his phone messages, etc., so was unable to hear any phone messages. However, the CID showed several calls from Hopkins; then I was able to get into my brother’s email and found Hopkins had, fortunately, also sent an email saying it was time for a filter change and system tune-up. I then called Hopkins and advised them of my brother’s passing. Since I was returning to my home (in another city), I asked them if I could schedule when I returned on the next trip. When I got back to my brother’s, I called Hopkins and spoke to Shynieder (?) who said they were booked through the month, but that he would see what he could do as we were only available for the following 2 weeks. Much to my surprise, I received a callback in a very short time and said they would squeeze in an appointment within our time frame, which they did. Then Thomas called me to verify everything. Gabriel was our A/C tech. He was very professional and completed the service in a timely manner. Before he left, I asked if he could reach something for me as climbing a ladder at my age isn’t a good idea. He was very happy to accommodate me. I apologize for not doing this review sooner, but have been traveling back and forth. I will recommend this company without hesitation to whoever purchases my brother’s home.

Hopkins was very commutative and progressional. The technician Gazi was so helpful and friendly and fixed all the issues I had. I 100% recommend them!

I want to commend Karel and his team for a successful installation. It was a very hot, 12 hour workday that required attic installation, correction of prior installation choices, and troubleshooting problems along the way to ensure everything was working properly before the team left. I was keep informed of issues and their resolution in a timely manner. Great team! Great install! Great night's sleep!

Hopkins has and always there for me especially living up North. The switchboard people never let me down when there is a problem. The technicians are also great when they come to house.

Miguel was professional... Knowledgeable... Patient and honest....He took his time to do maintenance on our unit..... And verified it was in good working order.... Checked the vents.... And cleaned the external unit.... Overall we were extremely happy with the service call... He did a Great job!!!! Our AC unit finally started dying on us.... They were out the next day to replace.... It was done the same day... We slept with icicles on our faces that night 😁 Thank you!!

Everyone I talked to before the service was incredibly nice and I instantly knew I was in good hands. Gabriel who was the technician that came out on a late emergency was very thorough and an all around cool guy who held a cool conversation and thoroughly explained what he was doing, what the problem was and some recommendations. Will most likely be signing up for a yearly service contract and will only go to this company for any ac work I need from now on.

We experienced an unexpected issue with our air conditioning, I called Hopkins and received excellent service both from the customer service specialist to the technician. Very responsive, efficient and knowledgeable.

Hopkins is a great company. Totally transparent and always prices well. My technician Sternley was great as well. He was professional and knew his work very well.

I’ve been using this company since before they switched owners and the prices used to be great. Now I was quoted $460 to vacuum a drain line. This is my second astronomical quote from them and I won’t be calling them again

Had given a one-star rating because of significant communication problems. Subsequently, , Hopkins reached out to me and after a lengthy conversation, convinced me that those problems were far from typical, and that they were implementing procedures to make sure there wouldn't be such problems in the future. So will now give them an A for effort.

Signed up with them for a yearly service. Part of the deal is they give you a free service at the beginning. About a month after my AC wasn’t working properly. They came for free since I have a service contract and billed me 330 dollars to unclog my system. I told them you were here a month ago and the system is 1 years old. Terrible experience.

I will recommend Ramón! He was on time (actually a few minutes before👏🏼) knowledgable, quick, respectful and excellent communication. We are happy to know that we have our AC guy! Thank you, Ramón. ⭐️⭐️⭐️⭐️⭐️+

I use Hopkins to service my elderly father’s condo. Gabriel is always extremely professional, kind and patient with my Dad. Thank you Gabriel!

Thank you Hopkins AC for 5 star mtce service. My tech, Sternly, was efficient, knowledgeable, professional and courteous, and right on time. I will not hesitate to recommend him as well as your company. Thank you

The Hopkins service tech was polite, honest and knowledgeable, but Hopkins is very overpriced and I do not like their policy of paying in full in advance. I am a Senior Citizen and we just paid $463 for a AC drip line flush and basic system inspection from Hopkins, that is after bargaining them down from $520 ! The service tech said he was just following company policy. The service tech was at our house for about 30-45 minutes and used no parts that I know of to complete the job, other than cleaning fluid. A different AC company with a similarly polite and knowledgeable tech charged us $129 for a similar flush and AC system inspection on another property we own. We felt taken advantage of by Hopkins we are not happy, and we will not be using Hopkins again.

When we were suddenly faced with a broken A/C system after business hours on a holiday weekend in 90+° SoFlo, Hopkins Air Conditioning came to our immediate rescue! They were extremely kind, courteous and professional, and they went above and beyond to get our problem solved quickly and efficiently. They communicated necessary steps with us throughout, and they instantly fixed the problem and got us back to cool comfort in no time! We would call Hopkins A/C any and EVERY time! THANK YOU, Hopkins!

My AC broke just before the July 4th holiday. Hopkins called me back right away and John was able to come out and get it fixed on the 5th. Very nice and knowledgeable staff from front desk to the techs. Great experience, thanks!

Excellent service. Called for emergency service today, Sunday and our Technician, Gazi, arrived within a few hours. Very professional, knowlegable and friendly. Knew exactly what to do. Thank you for the great service. Scott and Sheridy Hall

I cannot say enough good things about Gazi from Hopkins Air Conditioning. The man is polite, professional, patient and helpful. We had an issue with our old a/c, the man didn't even take a break but came early so he could see what was wrong. Once he got here, he took the time to assess and lay out my options for me, walked me through it from beginning to end, and I will be getting it installed the very next day. The man is incredible and because of him I will definitely do business with Hopkins going forth.

Had an urgent issue with my A/C dying on a hot summer day. Contacted Hopkins and they resolved the issue that afternoon! A special shout out to the tech - Gazi who truly went above and beyond giving my system a few extra checks that were outside of the scope. Based on the great service I signed up for the annual maintenance program.

Hopkins AC called right back and sent a tech over quickly. Our tech, Gazi, was friendly and repaired our AC unit in no time. Definitely give them a call for your AC repair needs!

Just had emergency service for a clogged drainage line causing leakage. The receptionist who answered my call was excellent in arranging prompt service. The repair was by Jasper who arrived on schedule and remedied the problem quickly and effectively. He was very personable, polite and considerate of my property. I was very impressed with your service and service staff and highly recommend them

While there is never a good way to hear you need a new unit, Gazi made it painless. He was extremely helpful and patient in explaining all of our options and figuring out how to proceed. I am so grateful to him for the careful time and attention. This company is incredible. Very impressed, relieved, and grateful. ☺️

Service rep responded to service request with short notice. He was very helpful in evaluating alternative options, given the context of my service needs. He went an extra step in answer to my needs.

Hopkins Air Conditioning was great. David knew his stuff. He had me up and running in no time . He was very polite and knowledgeable about my problem. I now have cool air again. Thanks Hopkins.

Gabriel was amazing! He did a detailed assessment of the ac system, got the maintenance service done and gave great recommendations for improvements. He was friendly and very knowledgeable! Highly recommended!

Gabriel did an excellent job at my property. VERY knowledgeable and friendly!!! I will definitely be using this company again in the future

I had a great experience with Hopkins Air. Miguel was very knowledgeable and did a thorough assessment. He took his time to talk through my options. When it came to the install of the new system it was done professionally. They made sure the house was up and running that day. Even through the rain and in the dark they stayed to compete the work.

Responded immediately to my request and had two professionals there the next day. They determined the problem (which my regular AC contractor could not figure out) and came up with a sensible solution. Professional and thorough.

Hopkins A/C technician was professional, had a great appearance, and had the latest diagnostic tools to show me how my unit was performing. I was looking for an A/C maintenance contractor, and I found one!!

Hopkins service has been great from beginning to end, down to the front desk assistant. The technicians are super helpful and knowledgeable. Even recommending payment options. All have made my worries of getting a new unit stress-free and smooth sailing. I highly recommend. Thank you Hopkins Air Conditioning.

Predatory or just Negligent? These people are apparently only interested in selling you new A/C systems and duct and insulation, which they also sell. My 4Ton Trane system was working great (as usual) but then suddenly, out of the blue just shut off. I called Hopkins because I am on their maintenance plan, to have a look and see what was going on. Before adequately trouble shooting my Trane, they advised me to take it out, and replace my whole 4 Ton Trane system telling me it was unfixable and you can't get parts...Prior to recommending this, I am afraid they neglected to adequately trouble shoot my system in the first place, as was their job, under my maintenance plan... in their role as my service technicians. ... not even in THE MOST BASIC INDUSTRY-STANDARD trouble-shooting was done... ( it turns out the filter line was clogged and dirty, which triggers a tow switch, and which shuts the unit off so it won't leak water onto the floor... "the first thing you look for when the unit shuts off"., according to their own technician)... as I had called them to check my equipment and why it would shut off, I of course also assumed that their assessment of my Trane system as "dead" was based upon their having tried everything they could as a maintenance technician, to get the system up and running and assess the problem as to why it might have shut off,... and certainly before delivering a recommendation of "all you can do is replace it", when it might have only been a matter of toggling a switch, as part of a maintenance call, and myself spending nothing. ...They replaced my Trane with a brand new $9,000 unit that is not performing adequately for my house. In the mean time, Hopkins' maintenance and service arm was negligent, or maybe worse, to have recommend that my unit be replaced before they even tried to trouble shoot my unit in their role as my Maintenance and Service provider... which is who I called. Hopkins is claiming now that perhaps the new unit is not performing like the Trane unit (supposedly they are rated to perform just the same), due to my having "faulty duct work and insulation" in a crawl space in my ceiling that I have never seen. This faulty logic obviously does not explain anything about how the 2 A/C units might compare with one-another, but Hopkins expects me to be dumb enough to buy it, ... and conveniently, voila ! they happen to sell insulation! ... and voila! they install duct work too ! Meanwhile I am $9,000 poorer, with an inadequate A/C system that unfortunately, I believe, I had NO REAL NEED to buy. Disgraceful

Amazing company! Irene was a delight setting up an emergency service appointment and within hours Dave showed up. He was knowledgeable and efficient. So appreciate it. Thank you!

Cleaned out drain system, cleaned coil. Checked entire AC system. Miguel 3, my AC Tech arrived on time and provided a complete and thorough semi-annual maintenance on my AC unit. I was at work but my neighbor let him in and then left. He's been my tech for so long that i thoroughly trust him. He even changed my air filter for me!. I am very happy that I have a service contract with Hopkins and will continue with them.

Hopkins Air has installed two air conditioners and maintened them over the last 16 years. Great company. Thank you.

I needed someone to come and check my AC on a weekend and I was able to get someone within 2 hours which it was awesome. I’m very happy with their service and definitely I will recommend it to friends.

May 31, 2024 Just had iflo auto HVAC drain cleaner installed. John our tech is awesome! May 23,2024 John is the best service tech ever. Professional, Smart, and solution and preventive maintenance oriented. Completely trustworthy! July 19, 2023 As usual Hopkins provided our six month servicing and the technician, Scott, was extremely professional, knowledgeable and thorough throughout our scheduled maintenance. He was also very helpful in explaining the nuances of our two HVAC systems and mini split and ways to effect a better air purification system, Because of Scott’s specific expertise and common sense explanations, we upgraded our system with a “Germicidal UV Light System on both of our Carrier HVAC units. Scott was super detailed and extensive in ensuring he serviced all of our systems with the greatest of care and diligence. Everyone at Hopkins the technicians, office personnel, service and supply and management put you as the customer first. The company stands behind their products and service without hesitation and has always come through for us with flying colors. Their service and team are always first class with very reasonable pricing; and when you require a service call the schedule ASAP. Hopkins Family, Congratulation on your excellent company and the culture you have built. Because of your outstanding team and the professional installation of our mini/split, insulation and duct cleaning, we’ve changed our long standing servicing provider to Hopkins for all our service and maintenance requirements; and future purchases. Your team of John in sales, Joyce in customer care and the installation team of Andray, Antonio, and Bebeto were bodaciously awesome in every aspect of customer service. We always try and support local businesses in our community and unfortunately, on sone occasions, we’ve been very disappointed in the service and/or follow-up. But at Hopkins, we’re delighted customers and raving fans primarily because of John, Joyce, Andray, Antonio and Bebeto (apologies if I’ve missed anyone) — it’s a helluva a wonderful team! Congratulations. Thank you to everyone. Chase was awesome! Dr.C

We’ve been with Hopkins since 2018. Having set up a mini split system throughout an old house. Hopkins installed and had overseen the splits and outdoor units for years. Their service is always excellent.

David was super knowledgeable and helpful. Gave a 30 minutes heads up upon arrival, explained what was going to check and then showed what needed to be fixed. Also, recommended small fixes that could help. Highly recommend

We were very disappointed! Hopkins has been servicing our home 2 units well for the last couple of years. We asked them for a quote for our rental unit. They were much higher than another company who we ultimately used. Over the weekend, one of our home units went out. My husband called for support. At first a tech said they could come in two days. Then another man called back and told him that because we didn’t use them for the rental unit install, they would not service us. My husband told him they had just been out for home maintenance in April, but Hopkins said they still wouldn’t come. We were shocked! I am responding to your reply. Your estimate was for a different address from our service contract and we were giving you the option to bid on it. Your estimate was almost double the price of the company we selected. Your prices are high and we have paid them in the past. We will not be in the future as your loyalty cannot be relied upon.

Ramon was in and out like a Robbery. Quick fast service and warned me about my renewal needs. Now I just need to see how this air conditioner holds up. He just left about 10 mins ago. Thanks for the heads up upon arrival as requested and quick service Ramon!! Update... the air conditioner is still blowing cold during these hot 🔥 🥵 Summer mornings, and afternoons!!

They were able to come out later that morning and diagnose the problem with my AC. Then they were able to put in a new system for me the next day. The guys that came out were super professional and did high quality work.

There was an issue with my scheduled service this weekend and the owner addressed the issue but refunding me the entire amount paid. I offered to pay for the service call out fee but he insisted due to the inconvenience he refunded the entire. Thanks for being an up standing person and doing the right thing. I will continue to do business with this company as one experience cannot cancel out the rest of the great service received. Thank you.

I am very appreciative to team of Hopkins Air Conditioning. Always professional! A few times I have been called for the problem and have been scheduled for the same day promptly. Even an earlier time than scheduled at first. Knowledge people and always find a solution! Thank you!

Excellent company, have used them previously, they always arrive on time. Highly recommend. Miguel came to the house today for routine six month service and did his excellent usual job.

Showed up quick, gave me pricing right up front, showed me exactly what they were doing, friendly. Will definitely use them again when I have my next problem with my AC

After calling 2xto not forget the UV bulb you did forget it. then i was told Hopkins would comeback to install and only charge me for the bulb not the labor because you forgot. but you charged me anyway and I had to followup because you did not

I’ve been doing business with this company since 2016. The technician is always respectful and they complete the task at hand. If I have any questions or concerns they are address. I would refer them to my friends🤎🤎

Hopkins AC does an excellent job on all aspects: from ease of scheduling, to always being on time scheduled, to ongoing communication…but best of all the techs are all professional, courteous, neat, and do a great job. We started with Hopkins a few years ago when our entire AC had to be replaced…and were so impressed we signed an annual contract for maintenance service. They continue to do a great job…and we are happy to keep renewing each year. We would highly recommend them!

Tino was great. He was very professional, knowledgeable and efficient while servicing my AC. There no issues and he installed the UV system that will benefit my wife with her allergies or further issues with the HVAC

Got a brand new Daikin hybrid system and the team at Hopkins did a great job inside and out. Very pleased with the service and product!

Our AC system has been replaced and maintenance by Hopkins Air Conditioning. We have had a pleasant experience with the company and team in general. Gazi is a knowledgeable, profesional and friendly technician. Also, the ladies at the office, they are always nice and accommodating.

The technician was very professional, did a great job explaining what he was doing and made some recommendations on how we could extend the life cycle of our A/C system.

I had a new AC system installed the other day and today there was a knocking noise on the drain line. Hopkins sent out Gazi and he not only fixed the issue but was so informative on all my questions. I recommend Hopkins.Per my fiancé: The installation crew did an amazing job. I am pleased with the service so far and highly recommend Gazi.

Gazi was great to give my annual servicing. There's a lot of upselling involved, which I declined, even though I may need that add'l equipment.

Jasper was great and was able to even guide me on how to make my AC last longer. He did a phenomenal job on both units and I cannot wait for him to come back.

I just had a/c maintenance this morning and Gazi did a great job he was very educated with what is needed for my a/c unit and gave me all additional information this is my first time meeting him and he was super cool and really nice

I emailed Hopkins Air on a Sunday when our air went out. Rich, the service manager called me with an hour and their technician, Gabriel was at my home with 2 hours! Gabriel was very personable, knowledgeable and did an excellent job getting our system back on! A 10/10 rating!

Here’s another great experience I have had with Hopkins Air. Gazi, the service advisor, gave me exceptional service on my AC maintenance. Gazi performed all the inspections of my AC inside and out. He took photos of what work he did and provided detailed information about each task and recommendations. This company has excellent reviews because they actually do the work other companies don’t. They don’t just come and do a visual inspection and test the compressor. Hopkins does a detailed inspection on all aspects of your AC unit and show you photos of all the inspections, complete cleaning of drains, coils and compressor, test for ductwork leaks and many more things that most companies charge you for but don’t do quality work. I have used many companies over the years and Hopkins has been the best.

Today, 5/2/2024, Jamie and Jamal cleaned my duct system, as well as dryer vent. They were on time and proceeded to set up their equipment. Grills were cleaned and sanitized as well, and they left the area clean upon completion. Jamie and Jamal were assigned this job today when original technician needed to complete another. Considering the variables, I rated them a 5, and would recommend them to other customers.

LIFESAVER. Our AC went out in the middle of a very hot Florida day, we have a little one so finding something quickly was extra important. David arrived a few hours after our call and promptly got our AC back up and running! We had called a few other AC companies before we were recommended this one and had been scheduled days out, so we were relieved to be fit in so promptly to their schedule. Glad to have a Go-to quality AC company!

I had a relatively urgent problem with my HVAC system at a PGA condo with irate renters. Hopkins came very quickly, solved the problem and actually also helped to placate the understandably upset renters---they did a very professional, courteous repair. I had a concern about the bill and they again responded immediately and together we worked out a mutually satisfactory solution. I am impressed with the timeliness and quality of their work and also, importantly, with their open interaction with their customers to explain and resolve any conflicts. I have signed up with them long term.

David was the best Tech I have ever had. He knows his product knowledge and very personable. He is a asset to your company Thank you for everything

I would highly recommend Hopkins Air Conditioning. They were on time. The tech was very friendly and answered all my questions. They will continue to service my 2 a/c units for the future. I did signup for their main plan for the year.

I had an urgent AC issue at my home, and Miguel came to the rescue! From the moment he arrived, Miguel was professional, courteous, and incredibly efficient. He quickly diagnosed the problem and explained everything clearly, ensuring I understood the repairs needed. His work was meticulous, and he went above and beyond to ensure my system was running perfectly before he left. Thanks to Miguel, my house is cool again, and the service was nothing short of excellent. Highly recommend him for his top-notch skills and customer service!

Top notch company and team.... Field Supervisor John knows his stuff ...... Miguel always knowledgeable and professional... Office staff always friendly and accommodating (Kathy & Joyce are only names I can recall right now). Brien w install crew (Ryan) has a great team ....

They are great! The technician's name is Gabe, and he answered all my questions. Very professional and friendly. I highly recommend Hopkins Air Conditioning to everyone. Give them a call, you'll be happy you did.

I'm a former First Air customer and had a great experience using Hopkins Air. The service technicians(Jamie and Miguel 3) were very friendly and professional, the work quality is excellent, and the prices are reasonable. Communication was very good and the financing was quick and free of hassle. I would recommend them to friends, families and coworkers.

Great customer service! A/c broke in the middle of the night so left a message in the early morning hours. Received a call a soon as the office opened and the technician was at my house before lunch. Miguel was able to diagnose and repair the issue, clearly explaining everything along the way. I would definitely use Hopkins again and would not hesitate to refer a friend.

Thank you Hopkins Air! I’m so happy to do business with a company that is so professional and the technician is very knowledgeable. Me David the technician explained everything to me and made me feel comfortable.

Excellent Service by your representative today. He was Very Professional and informative. A/C unit works great so far. We love that we bought the upgrade 2 stage A/C unit,..it is much more quiet. We would definitely recommend. Thank you!!

Customer service is great. They kept me posted on when the tech would arrive also sent a picture so I knew who to except . Once the tech Brian arrived was very professional and respectful.

The install for my new Daikin unit went really well! Hopkins has a very knowledgable team and great service! Would highly recommend!

I have used First Air Air for many years, and now that it has become Hopkins air conditioning. I am happy to see that the quality remains top-notch, and the service personnel remain professional, friendly, and courteous. I had the pleasure of having Gazi service my system today and I would highly recommend him. He explained everything in simple terms and recommended additional services without the hard sell that other companies rely on. I will continue to use Hopkins air-conditioning in the future and will recommend them to all my friends.

Just started using Hopkins for my restaurant in Boca. Great customer service . Gazi is a great tech . Very happy to finally find a good commercial AC company

Our AC broke down on a Sunday. We called first thing Monday morning and a technician was there by the afternoon. It was determined Tuesday that we would need to by a new unit and on Wednesday it was installed! The technician were nice, practical and knowledgable. We look forward to working with them in the future.

The techs and are courteous and do good work but I cannot excuse my recent experience. I do not recall the people who quoted me, installed the equipment, and the maintenance tech before this one mention anything to me. Only when my maintenance was expiring do I have any quotes for duct work. That is not information you use to leverage $600 worth of work and try to sell a $2000 system with a maintenance renewal. This is extremely frustrating as I take having a sanitary home very serious. The work I'm being quoted for is something that should have been noticed and mentioned prior.

Tino did excellent work. He was friendly, knowledgeable, and thorough. I’ll get the service contract now that I see the quality and value of their work.

AC Hopkins has been our go-to company for more an a dozen years. They are an ever growing family owned company who treat their employees as family. A happy family does excellent and caring work for their clients. Very highly recommended! ...Monique & John

Not recommended for maintenance or repairs! We signed up for our regular bi-yearly maintenance. Ramon was prompt and informed us about future upcoming maintenance for our unit. However, a day later, our unit began internally leaking (in the house) and emitting crackling noises, despite working fine before the technician's visit. When we contacted their local 561 number, we were informed about notes regarding future maintenance and the leakage issue. During the maintenance visit, the technician failed to disclose the “leakage” to us. We were made aware of the “leakage” during the follow up call. This discrepancy raises concerns about the integrity of their service, hinting at a potential agenda to push for a new HVAC unit immediately. Due to the lack of transparency & professionalism, we DO NOT recommend Hopkins Air Conditioning.

I called this morning and they promptly sent a technician. Gazi is very professional, kind, always with a smile on his face, understands a lot about what he is doing regarding air conditioning and always explaining what’s going on, so that way we can take better care of the units, filters, etc. I highly recommend. Marli Mckeage

Prompt arrival. knowledgeable, professional and friendly sales representative. Thorough assessment and made sure all questions were answered. Somewhat pricey but have quality products.

Miguel from Hopkins Air is always very helpful explaining and showing what’s going on with my systems, and very professional. Calling into the office is easy as well, as I can always get ahold of someone. I’m very happy with our service.

We have had a service contract with Hopkins for a couple of years now and they always do a great job. We just had an excellent experience with Eric ("Eric 2", according to the text I received from their scheduling system). He was knowledgeable and answered all of my many questions.

We had our AC go out because our our drip pan was full. Xavier came out to us about an hour after our call to Hopkins AC. the drain was cleaned and the technician told us how to care for the drip pan issue. Very professional and will use them again. 9/18/2023 Today was just a regular service call. I found Tino to be a technician that Hopkins should feel very satisfied with because i was. I even allowed him to sell me another mold prevention box that is to be much better than the mold light that was sold to me by a previous company. Although i was really sold by Hopkins because the first technician told me i would not have to deal with anyone else but him, and I now am on my 3rd technician in 2 years, I believe the technicians sent to me have been head and shoulders above the air conditioning companies that do the most advertising on TV, I really did not like those guys and I have now found a company that I can rely on. Thank you Hopkins A/C. P.S. The Hopkins technician assured me that the most expensive box that was installed to eliminate mold will do the job - eliminate mold, even in the ductwork. He put Hopkins on the line if it didn't work. 3/7/2024 Today just a regular service call but the same great service. I found Miguel to be a technician that Hopkins should be proud to have on staff. I am grateful to now have a company that I can rely on. Thank you Hopkins A/C.

Hopkins AC was very professional and I was most satisfied dealing with them. They installed a new AC unit and guided me through the entire process.

When I utilize Hawkins air-conditioning for my service need I never had an issue prior to them. The other service company I utilized I would always have to call them out to clear my lines which indicates to me they never did a good job in the beginning Hopkins does it right the first time.

We recently had a new unit installed. We would like to express our thanks especially to the senior technician, Gazi, for his knowledge and patient checking of all the work and the necessary adjustments he made. We highly recommend him.

2/29/24 Hopkins Air Conditioning has done a great job over the last 2 years. Today Luis arrived on time for our bi-annual checked up. Luis was super professional and thorough. 5 stars for Luis as well as Hopkins.

I have used Hopkins AC now several times and so glad I took their maintenance contract. It’s well worth it. I have been able to keep the same person, Brian for the work and he is knowledgeable very professional on time to the minute and works very quickly. I highly recommend Hopkins AC for any AC work

I use HA for my AC maintenance. They are always on time and go about their work in a professional manner. Sometimes I feel they are trying to upsell some accessories. But I have no issues saying no. All in all they do a decent job for a decent price

Hopkins Air did my maintenance today, they sent Gazi to perform maintenance, Gazi was very informative and had knowledge on what he was doing, he answered all my questions and addressed the problems that I have, suggested duct cleaning and UV lighting to addressed my dust on the house, highly suggested Gazi as a technician,

Gazi from Hopkins Air is an excellent technician. Gazi is friendly and does a great job communicating the steps he takes to service the Air Conditioning and recommends things for homeowner to do to maintain the units. I highly recommend Gazi and Hopkins Air.

I rarely review companies but Hopkins deserves to be recognized. From start to finish they were professional. Great communication, on time, work done as promised. I couldn’t be happier.

Hopkins Air Is an amazing company. They know their products extremely well and helped us quickly get a fabulous replacement unit when one of our condensers died. In all my dealings with Hopkins Air as a company I have found all of their staff to be friendly, professional, always on time to early and very respectful and tidy when they work. I highly recommend them.

They was very professional and arrived on time as scheduled. I will continue to refer them to family and friends. The whole company is very professional and are all to meet all my needs and concern. I will continue to look forward to the excellent service... Thank You ...

Tino was on time and he was very efficient. He explained clearly what he did. Tino was very polite and he acted in a professional manner. I was very pleased with his work ethics.

Hopkins AC was great. Gazi is great he did a great job. He kept me aware of what was going on and was able to work around all the employees with no problem. I am glad I have Hopkins for my AC Maintenance plan and I am grateful they have an employee like Gazi. Thank you

This company exceeded expectations for their top-notch service. Professionalism and their commitment to customer satisfaction is truly commendable. Gazi, one of their Technicians, is a true expert. His extensive knowledge shines through as he skillfully assesses and addresses our AC issues. He is a reliable troubleshooter and explains problems in a way that's easy to understand. An excellent technician who instills confidence in his expertise. I highly recommend Hopkins Air Conditioning for AC issues and maintenance.

Hopkins’s Air was at my house today and Technician Gazi performed a maintenance today on my 2 units located in attic, he took is time and vent above and beyond, cleaned my drain lines and replaced all my filters, answered all my questions. Very happy with Gazi and Hopkins. Highly recommended.

Gazi was here to service my unit , he was very polite, knowledgeable and explained to me everything and answered all my questions. Highly recommended him and Hopkins Air conditioner. I’ll be happy to have Gazi service my AC all the time.

Tito, the technician who came to do my six-month maintenance check did a fantastic job. He was very informative about what he was recommending and why He was recommending that.. He also showed me the proof of what he was describing was the issue. He was very thorough, did not come across and did not come across as a pushy sales person that I have had in the past with other companies, and I decided to invest money to have him install a UV light on my air conditioning system. I definitely recommend asking for Tito as your technician for your six month maintenance check up.

Thank you Hopkins Air for sending me Miguel. I’m a new customer and a very satisfied one. Miguel really helped us and we are very satisfied with his knowledge and professionalism. He explained everything as he progressed with his work and he’s definitely a problem solver. We are so very grateful for his service and will definitely request him for our next service appointment.I hope Hopkins Air knows what a “jewel” they have in this employee. Here in Florida it’s difficult to find this kind of service. Thank you again, very much.Jo G

Louis/Luis was NOT the name of our service technician! His name was Whaudy! A real professional from start to finish. Whaudy’s service of the HVAC system can’t be beat including his knowledge and time spent explaining what we should do and when to contact your office should a need/problem arise.A real trusted technician and very good and knowledgeable. You are so lucky to have him. Donald Lipsy

10/10 recommend this awesome company & their team of professionals. We had Hopkins clean our older fiberglass ductwork for the first time since purchasing our home. This was a specialized job that required specialized equipment. They gave us excellent professional advice on their recommendations for our specific situation. Their technician team was punctual, respectful, helpful, and completed the work to the highest standards. They went the extra mile to ensure a clean & effective work area & we could not be more pleased with the results. After our experience, I would wholeheartedly trust this company’s knowledge, expertise, advice, & workmanship. We will be using them for all of our A/C needs going forward.

Terrible experience. We called them over a weekend and they fixed the problem in August. The technician sold us the maintenance plan for the year to help get a discount on the service required that day. We were never contacted to set up maintenance on our 4 ACs, which we paid for up front, close to a $1000, for maintenance/service 2x a year on all our units. As a contrast, we have a maintenance/service plan for other appliances and the companies call us promptly to set up maintenance and service. Months go by and no service has been set up. Over Thanksgiving, our drains/pipes end up getting clogged and result in a backflow and leak which ruins the floor upstairs and leaked through to the ceiling of the garage. When I called them to come service the unit, the representative that showed up that day said this should have been taken care of in August when we signed up for the maintenance plan. I called them, spoke with a manager and then his manager/part owner of the company. Lie after lie was told. Tried to tell me it was a different AC unit. Luckily for me I took a video while the technician was at the home with the technician present because the manager tried to lie about it over the phone. I was told they do not do maintenance in the summer because they only do it 6 months after signing the contract, which would have been February for us. Well, 6 months after February is August which is summer, which would have been our 2nd maintenance. They denied a slip up or fall through on their end. We ended up with $1000s of damage due to this leak which likely could have been prevented if they had actually shown up and performed the service, flushed the drains, and checked the leak devices. They refunded the maintenance agreement money as they should have because not only did they not keep their end of the agreement but they took our money, did not provide the service, which resulted in thousands of dollars of damage for us. Terrible experience. In response to your response- didn’t know there was a time limit to write a review. You took pictures of the AC with the switch up on the AC unit that was NOT leaking. The one that leaked, the switch was in the appropriate position. I have videos as evidence as well. Exactly why I said the lies- the pictures you took are of the AC unit next to the one that was leaking. You failed to meet your end of the contract.

Hopkins Air Conditioning has provided excellent scheduling, communication, service and professionalism in all my experiences. I can easily recommend this company. Their technician David is the best of the best!

Hopkins provides detail oriented service. I had them install and in-system carbon air filter and UV light. The technician explained the quality parts being used and how they initially cost more than other brands, but is cheaper and more convenient in the long run because they don't require maintenance. I believe you get what you pay for, so I am all about paying for quality service and materials.

GABRIEL WAS GREAT. Thorough, efficient, knowledgeable,competent and considerate. Excellent flushing of pipes (glued 2 loose ones ),checked the mold , sprayed and cleaned, would recommend Gabe highly !

Hopkins Air Conditioning has always been prompt and courteous. They call immediately after hours and bend over backwards to get me and my family comfortable in our sultry climate. Thanks Chad and gang, you guys are top notch. 👍

Very thorough and receive discount on additional services with the 2x/year contract. Appreciate techs always bringing our attention to issues and providing us with options for resolution.

Chad was our tech. He was very knowledgeable and explained his findings carefully as well as showing us. He was very friendly and did a good job cleaning up when he finished.

Hopkins A/C does not honor the quotes it gives. It changed a written quote given on 11/30/23 by phoning one day later and asking for a $700 increase to the agreement. They did not even do the semi-annual work for which they were already paid. The a/c filter was not changed as it was supposed to be. Beware if you consider doing business with Hopkins A/C.

Called them to give an estimate on repairing my father's air handler, was quoted 8000 with discount 7400 to replace blower motor and evaporator coil. Only problem was a leak at the coil, called another company and was fixed up and running for $450.

Update: Gabriel rocks, super nice guy and was very thorough with the AC maintenance on both my units. The staff that came to do AC maintenance were phenomenal, extremely thorough and their yearly maintenance contract is and excellent value. I highly recommend them!

I have had several AC Companies in the past. I will tell you that Hopkins AC is by far the best I have ever seen. They are very knowledgeable and professional and most of all very very thorough. I highly recommend them.

Following meetings with various vendors in Delray Beach, I ultimately chose Hopkins for my complete duct removal and replacement. Despite enduring issues for years, a previous vendor's recommendation of a new, larger unit failed to resolve the problem. The persisting mediocre airflow in my master bedroom, situated at the back end of my house, led to an inspection revealing duct leakage, necessitating replacement. My experience with Hopkins instantly instilled confidence, and I was reassured that I would be well taken care of. Moreover, Hopkins provided one of the most competitive quotes, standing out amidst other companies with significantly higher estimates. As a local realtor, I routinely assess vendors, seeking those I can confidently refer to clients and family. Hopkins has unequivocally secured a top-tier position on my list, thanks to their prompt and effective solutions, fair pricing, and overall exemplary service. A heartfelt thank you to the entire Hopkins team!

Great experience with Hopkins. From changing my thermostat to one I can actually understand, to maintaining and cleaning the drain to detecting future problems I may experience and ways to alleviate them. They also keep in contact with you, when you have an appointment so you know they're going to show up.

Just used Hopkins Air Conditioning for the first time and they were great. Dave, the tech who serviced our unit, had come highly recommended. He was very thorough, neat/clean, explained the process clearly, and got our system working really well. Their prices for an ongoing maintenance program are very reasonable. We’re really glad we switched and feel confident in their ability.

Tino was incredible! Courteous, efficient, friendly. Hopkins has been a reliable company, there when I need them and effective!

Tino's outstanding work on our AC showcased a high level of professionalism and expertise. His attention to detail and knowledge in the field made the service experience truly commendable. If you're looking for reliable AC maintenance, This company is highly recommended. 🙏🏽

Tino came to our home for AC service was very informative and honest and we are pleased with his professionalism and knowledge. I highly recommend using Hopkins Air Conditioning! I give it a 10 stars! 🙌🏽

Hopkins Air Conditioning has provided our system service for the past year. Always providing most knowledgeable, prompt, courteous and professional service. Their attention to detail and risk management is excellent! We are very happy with the services provided to us by Hopkins.

Thank you to Gabriel for being professional, knowledgeable and getting the job done! Gabriel gives quality service and we appreciate him fixing our HVAC unit. Thank you!

Wualdys was amazing. He was very knowledgeable and professional. He is very thorough and inspects every inch of my unit and answered all of my questions.

I have been using Hopkins Air Conditioning two and a half years. They are always on time, knowledgeable and their prices are fair. Waldy was today's technician and he explained all that was going to be done beforehand and worked in a timely matter. I highly recommend.

Brian was a great tech explained everything very thorough. Didn't give us the run around and took care of the problem quickly. Very nice and will definitely use them again for our future needs.

2nd Review: Our old and out-of-warranty AC unit finally had an issue after we've pushed it beyond its ideal thermostat setting. Luckily, I was able to save some money on repair cost with the annual maintenance agreement. Our preferred technican, Ramon, performed quick troubleshooting and gave us a few honest options to save more money. Despite the rain, he was able to successfully perform the repair in a timely manner. We continue to appreciate the all-star team including customer service and dispatch at Hopkins AC. Highly recommend! 1st Review: For our initial maintenance service, Ramon set a great impression by being approachable in answering any questions and eager in sharing his findings. He was knowledgeable in proposed solutions and did a great job cleaning our HVAC and condenser unit.

I have used Hopkins many, many times I take care of many homes and I use them at all of my homes. David Gunning has been very very helpful and he always explains what is going on before he starts. His work is very thorough I would recommend all these men to everybody thank God for companies like Hopkins Air! Top notch in everything they do! Installers Ryan Fowler installer is another favorite. They surely know their business. Very proud to say that I love them my residents think they’re wonderful and we have been using them for many many years you will not make a mistake if you call Hopkins Air Conditioning

Justin our service man was awesome explaining each step he conducted and recommended upgrades to insure long life to our unit . Great job!

I can’t say enough about the service and technician Ervine. He was very knowledgeable and friendly. He’s the kind of person you want representing your company. I was so impressed with him that I even called after he left to say how great of a job he did.

David came out and checked the system. Explained clearly how the thermostat works. The vent issue was addressed quickly. I am so pleased with Hopkins Air. They are the best!!

Called Rich on a Sunday and he arranged for David to be here on Monday. Unfortunately the unit needs to be replaced. They worked out the details and should only be without air for a couple of days. They also offered to bring in a portable unit if I wanted.

From The receptionist who answered the phone to our Tech Scott made this process so easy and both very knowledge able. Glad I signed up for their maintenance program! Thanks for the excellent customer service

Jasper did great job and resolved the problem with a clever way to avoid the problem for future. He provided the service with great manners and professionalism. He won our trust to use maintaining service for long term.

EDIT: Rich, the GM, gave me a call and we took care of the issue. Was refunded the amount for the service that was not completed and apologized for what happened. Refund was prompt and they are working on resolving any issues, which is a good look. Overall, Hopkins has taken care of this and we can move on. I would still suggest the company as a whole adjusts their pricing or revamps some services to have JUST a "drain flush" to avoid the issues of the high price. This would allow a 5* Initial: I called to get someone out to my house for a drain purge on my system. Tech arrived and informed that the bill will be $420 unless I buy their annual package, which would drop it 20% ($90, service pack $250). Wanted it done as I was at work and could not handle it myself. Tech called back 45 minutes later saying they couldn't fix it and need to charge me an additional $150. I told him no and I would take care of it myself. Left work, stopped at home depot for a $25 dollar snake, proceeded to clean and had it cleared in LITERALLY 20 minutes. On top of this highly over charged fee, my AC now makes a gurgling sound after this tech supposedly cleaned the system and did their checklist. Called to get some resolution to this and for the last 2 weeks have been told someone will call me.........nobody has yet to call me even after I have called three times now.

We had a problem with our AC unit and called Hopkins Air Conditioning for diagnostics. We were very pleased with the expertise and services provided by John J. He was polite, professional and efficient. John showed knowledge and work ethics. He was very pleasant to work with. I highly recommend Hopkins Air Conditioning and will be using them again in the future.

Hopkins Air is the first AC company I have found that does exceptional maintenance on AC units. Matt, the technician, does exceptional work. Most companies charge you for periodic maintenance but fail to do a thorough job and leave you feeling like you paid money for not much of any service. Matt, the technician at Hopkins Air, spends extra time to attend to all the details and delivers exceptional service, above and beyond any other AC service I have used in the last 50 years of being a homeowner. He backs up everything he does with photos and explanations of what he does and anything that might need additional service. Matt is the BEST of the BEST. He spends a lot of time doing what should be done and doesn't cut corners. You get value in what you pay for at Hopkins Air. I recommend to stop paying other companies for mediocre work and use Hopkins Air to get value for what you pay for.

Finally a company that truly STANDS BEHIND THEIR WORK!!! I have had multiple AC Companies come out and put bandaids on my A/C issues. These other companies did not address the issues I was facing. I have a two story house that wasn’t cooling evenly between floors and sweating vents. Hopkins A/C was highly recommend from one of my co workers. I contacted them and they were quick to respond. JOHN came out, assessed the situation, and came up with his solution as to what would fix the problem. His solution was to Install a new more energy efficient system, add another return vent, and seal off my attic. The best part was I had a brand new AC Installed the very next morning. Immediately after the installation I noticed the improvement of the power usage but I still faced the unbalanced cooling issue between the 1st and second floor and sweating ducts. I sent John a text message with my concerns and he scheduled a visit the very next day. John came out and developed another plan to help with the uneven cooling between floors. Bottom line up front… I truly believe in this company, they stand behind their work and John has been awesome.

Ramón was very professional and efficient. He educated me on why my AC stopped working and got it back in working order in no time. It was a little pricey but so thankful for getting my AC back working

We bought a home and the air handler was definitely questionable. The week we were set to move in, the house wasn’t cooling at all! Called Hopkins and they sent someone out SAME DAY! They came out, identified the issue, and helped come to a resolution. We needed a new air handler and they came by first thing next morning to install the new one! Amazing service, very nice and professional servicemen, and all very quick! Which…you want in Florida lol

Hopkins Air conditioning Are very professional. Very trustworthy, they give excellent service. I would highly recommend. Hopkins very family orientated, and I love that. They make me feel like I’m part of the family.

The service man was friendly and professional but this company is extremely overpriced. They charged $600 to drain an exterior a/c drain pipe. After checking with other A/C companies, this is a service that should cost at most $250. They used a shop vac and it took about twenty minutes to complete. I will never use them again.

Called Hopkins on a Sunday. Were very prompt to arrive and solve my problem with my A/C Unit. I felt that they were extremely honest and professional. Our tech, Brian, was extremely knowledgeable and is a great asset to Hopkins

Great experience from the moment I called to schedule to the service. The tech, Miguel, was thorough and very professional. He worked hard to make sure all units were working properly. Great company!

Miguel was awesome does a head to toe maintance. I recommend him to everyone. Always on time. Just a pleasure to have someone who takes his job seriously.

Switched from another servicer who apparently stopped working on the weekends. Called Hopkins they were here her on-time and got the job done right. I just signed up on their annual maintenance plan I liked them so much. Highly recommend.

We have been using Hopkins Air since we moved to Florida. They are always on time, professional, thorough and very responsive. Another great experience with Hopkins Air.

I had a pleasure of meeting Mr.Matthew Waters and he did an awesome job, if you ever need air conditioning service contact Hopkins and hopefully you get Matthew.

I must say a young man name Matthew went above and beyond to answer my questions I am not from around here very new to the area; I saw him in line at the grocery store with his work clothes on and sparked a conversation. I am now sure that my next purchase will be Central Air Conditioner. Moving from New York State to Florida is a big difference in the heat. this young man said he is very proud of his job and loves what he does. I can tell because he took time out to assist me when he could have just given me the number and said call tomorrow and a rep will help you. Thank you Mr. Matthew

I needed a yearly maintenance plan for my a/c and dealing with Brittany Lippard was a total pleasure, very knowledgeable, pleasant and a true professional. Looking forward to working with Hopkins Air for a long time.

Another great review - the technician Scott worked so diligently to get our AC working again when the motor went out. Was in and out including installation all within less than 3 hours. He was also really knowledgeable in letting us know how to maintain AC better. Much appreciated.

We had a service call at our home today. The technician was on-time and completed the inspection quickly. Thank you again for your consistent quick response. The mission was completed to my satisfaction.

Eric was very professional and helpful. He answered any questions I had and explained everything he was doing. I highly recommend Hopkins AC!

Ramon came to perform preventative maintenance on our AC. Hopkins texted me to tell me who was coming, Ramon called me to tell me what time to expect him. His service was excellent. Very thorough. Cleaned up everything, very neat and professional. I'm glad we signed up with them.

I'm very happy with the work done on my ac today. Scott was amazing to work with, very professional and kept me well informed during the work. Also Scott kept my house cleaned during the work and also the outside. I love working with Hopkins, is a company I can trust. Super nice to work with. I definitely recommend Hopkins to anyone.

I needed an air conditioner company found Hopkins and was pleasantly surprised. Jasper was very thorough and knowledgeable about our whole system. They keep you well informed about where you are on the list by text and email. We took out a service contract with them and will be a loyal customer.

Jasper was AMAZING. He came at 8pm on Saturday night, and was not only courteous (brought a mat to wipe his feet on, wore shoe slips) he was friendly as heck (my dogs loved him) and he took the time to show me exactly what was wrong with my air conditioner and how he was planning to fix it. He did a great job alleviating the problem and then signed me up for their membership plan. Air conditioning troubles in the dead of summer in South Florida can be the most frustrating thing in the world, but Jasper literally saved our night. I’m very grateful!

We recently had a contract service call and our technician was Ramon. He was absolutely first rate. He was prompt, extremely courteous, professional and did high quality work. It was a true pleasure dealing with him and will request him in the future. Excellent experience.

I had an AC tuneup service performed by Hopkins Air. The tech that came out, Ramon was very professional and nice. He asked a lot of questions and provided lots of info to make sure everything was covered and in working order. The pricing was fair and I’m happy to have Ramon taking care of my AC.

First time using Hopkins and what a fantastic experience!! My tec, Ramon, is the best!! Super knowledgeable. I've had bad experiences with other companies in the area. Always pushing me to upgrade and after saying no they would keep pushing. Ramon was super upfront and honest which is my number 1 requirement. I will continue to use Hopkins and highly recommend them and Ramon as the tech that keeps your house cool! Thank you Hopkins!!

I have used Hopkins AC for a few years now and they are great! Have had service and new units installed and they stand behind their warranty if a new system has any issues. Thanks a bunch!

David is always knowledgeable, professional & on time. Great communication by Hopkins confirming my appointment & when my tech would arrive.

I recently had my AC repaired by this company, and while they were professional in their approach, I couldn't help but feel their pricing was way above the market rate. Like many others, they charge a set fee for the initial visit, which would be credited to any subsequent repair costs. This would be acceptable if the repair costs were reasonable. However, without a prior estimate or a clear breakdown, I was blindsided by a bill that seemed almost double what I expected. I had a quote to flush the ac drain for $250. But because it was weekend and the company didn’t have anyone until Monday, I called Hopkins. They charged me $454! The lack of transparency in their pricing structure left me feeling that the system is geared against the customer. I believe potential clients should be wary and always ask for a quote upfront.

Today, a new technician came to do scheduled maintenance on my AC. Matthew is knowledgeable, personable and efficient. I felt very comfortable with him because he is kind, polite and trustworthy. It has always been a pleasant experience to use Hopkins but today they really exceeded my expectations.

Best AC company I've ever had the pleasure of working with. They sent out a tech, who arrived on time and went above and beyond my initial maintenance request for a very fair price. Highly recommended to anyone living in Palm Beach County.

Hopkins Air did a very professional job. I called them on a Saturday night, and they came within the hour. The news were not good (I needed new unit). The guys who came to do the installation two days later, were super professional and did a very clean job. They placed protective paper on my area rugs and the carpet upstairs. When they left they cleaned after themselves. Communication was also professional. There was always someone (a real person) to answer the phone, and if they said they were going to call me back, they actually did. In short, I am very pleased with my experience with Hopkins Air.

I have been very pleased with Hopkins Air. We had our coil replaced today and Ryan and his co worker did a great job. They arrived on time, were very thorough with the work and explained everything to me. The air is running very well. Thank you 🙏🏻

Great job by Miguel. Came on the weekend and was able to solve a long standing issue! Appreciate the support. Absolute pleasure to have him come in the home and help us out!

Hopkins is absolutely fabulous in every way Service is outstanding They come immediately when there is a problem David explains in detail what is needed and he solves every problem I needed a new AC He is bringing in a cooling item to try to cool the house t’ll a new AC is installed I recommended them to friends and they had the same wonderful experience Thank you so much

So glad our neighbor referred us to Hopkins AC when our ac compressor died . They were professional, courteous, competitively priced, and overall did a great job. We were so impressed with their customer service we are now on year two of maintenance contracts with them. They continue to provide great service- I’d be happy to recommend them to anyone looking for an AC company!

John the technician was the best ever. He was helpful to the max. I feel so much better now that the new thermostat is installed. However, it won’t link to my wifi.

***Updated Review: We’ve used this company since they used to be called First Response A/C. They installed our current a/c unit 3 years ago and we’ve used them for maintenance every 6 months. We’ve had some issues with our new unit and although Hopkins was quick to address these issues, it started to feel like we got a bad lemon unit. Recently, AC compressor went out and their pricing to replace (with warranty coverage on the part) was completely outrageous and it became apparent to us that we had become a cash cow for this company ($200 maintenance package yearly + $$ for service calls). We decided to get a second opinion and the other company was shocked that we’ve had a maintenance agreement since it appears Hopkins failed to notice a refrigerant leak (which contributed to the compressor failing). All in all I feel ripped off and mislead by this company. Please find another provider that is honorable, does their due diligence at each service, and charges fair prices. ————— OLD Review —————— They are always quick to respond to calls. They perform quality work and the techs are always courteous and professional. I’m glad we found them!

WONDERFUL SERVICE IN EVERY WAY. 10 STARS. From THE BEGINNING this company excelled, detailed & oriented. The system and its installation is very high quality. Technicians are so professional, on time, and always in communication. After completed the job they cleaned up and left no trace behind. If you want attention to detail and quality work performed on your home go with Hopkins Air Conditioning. I am so very thankful I found them, 100% satisfaction. I had Miguel coming 2 days in a row today to check my new system and installed a surge protector. He took at least 3 hours and did an excellent job. THANK YOU SO MUCH, I'll be eternally grateful. Anne

My technician Ramon was very professional and informative. This is the first time we're using this company and it has been a pleasure. He took time out to explain the issue and solutions to resolve them. He got the unit running again and the house on cool. He is official my new "Certified Cool Guy". Thank you Ramon for your knowledge and patience. HAC, you have one heck of a technician.

Service was good. The technician was on time and friendly. The charge to flush a drain line and treat the drain line with a cleaner was $454.50. I’ll never use this company again. If you choose to move forward with this company please ask many financial questions. ***UPDATE*** Owner reply to my 2 star review: Hi Owner, my complaint is not with Matt. My frustration lies with your cost. You have had many other similar complaints on your web reviews as well. You justified your extreme price gauging in other negative financial reviews by saying inflation and weekend emergency service. My unit was running before Matt got there. I rent that townhouse out and having your company come out was something I did to keep my tenants happy. Poor costumer service will spread like wildfire. I paid Matt, and was completely honest and kind with him with him when I voiced my frustration that did not lay with him but the cost of the drain line behind cleaned. You however, jumping in on a poor Google review (as an owner) to try and present the narrative of my review as being negative towards Matt is sad and wrong. Let me be clear- now you and you alone are the reason for a one star review. Do better sir.

I have a service contract with Hopkins. I have dealt with other HVAC companies in the past. Hopkins is by far the best. Miquel is the technician I do business with. He is available for questions, honest, pleasant and reliable.

The technician called in advance to coming. He was actually able to come a little sooner, which I greatly appreciated! I’ve been using Hopkins for quite some time now and it’s always the same thing. They show up they do a great job and they’re friendly. AND their prices are very reasonable. Tino was honest, hard working and professional!

Reply to management/ownership(again): Spare your “working man” speech, I am a “working man”. We had air after your tech left because he disconnected the functional float valves until an actual experienced trustworthy licensed technician came out and re-connected the valves and properly diagnosed and fixed the unit. The same valves are there, nothing was replaced, apparently the main valve had a slight stick and it was tripping as if their was water leaking, which it wasn’t. So when your tech said the main floater needed to be replaced AND the back up floater as well, it was completely incorrect and he disconnected the safety mechanism to make it work. But that’s not my ONE QUESTION TO YOU, which is why are you charging 30X the cost for a simple $28 part?? Why are you charging $600? Why are you price gauging people on simple parts? I could see 2X or even 3X the cost for a simple part for after hours service but 30X?!!! 30X the cost…it’s the type of service and business you run that gives other hard working business owners poor reputations and make customers skeptical of your work. Get your prices in line, have some integrity. UPDATE: To the "owner" that replied, your "assessment" was in fact incorrect, the float valves are functional and both intact, that's a fact, come out and verify for yourself, but when you do, post that you were incorrect. You've got to do only the work required, don't encourage your techs to over charge people. Also, I never called my tech while yours was there, I looked up the price of the part that didn't need to be replaced. I also positively commented on the response time, which is great but not at the cost of a misdiagnosis and a complete gauging on the mark up. How do you justify charging nearly $600.00 for a $25 part? If anything else, answer that question for your potential customers that want a fair price and service. Why is your mark up 23X the cost of the actual part? Forget about the misdiagnosis your tech provided, answer why your mark up is 23X the actual cost of the part? You did the wrong thing here, maybe overall you guys don't do that but you lost here, admit it, fix it and don't price gauge customers, be better than the rest, not a hog. It’s a shame because I originally gave this company a good review but after having another experienced tech look at the AC unit the next day it was revealing. Hopkins AC answered the call and dispatched their tech promptly after I called at 6pm, he arrived by 7:30. He originally diagnosed that my float valves were non functional and he had a replacement on the truck. I looked up the part it cost about $25, unfortunately he had to charge $566.00 for the part due to the company mark up apparently. I didn’t want to pay that because I know an AC tech who was available the following day. The rep from Hopkins said he could disconnect the float valve and it would run fine as long as it didn’t leak for some reason. I took the chance and let him do that, paid the $129 service fee and had AC that night. The 30 plus yr tech I know came out the following day and tested everything in front of me and explained and proved, there was in fact nothing wrong with the float valve and reconnected it, and the unit functioned perfectly. It’s either someone not familiar or experienced enough from Hopkins or they intentionally tried to get me to pay $566.00 for a $25 part. Either way it should be addressed by the company immediately.

I was very impressed with the customer service - the representative that took my call was very courteous and professional. I was calling to set an appointment for the upcoming business week and to my surprise the company was able to come out today, on a Saturday, with such short notice. Allen, the service repair - arrived as schedule. Allen was very detailed and answered all my questions and concerns. To be honest, I thought my unit was beyond repair and that I need a brand new unit. He was able to get it up and running. For now I am keeping my fingers crossed to see how long it will run before I will need a new unit. Hoping it will keep running to give me time to save up for a new one when the time comes. I signed up for the maintenance plan and received a good discount rate along with the service charge. I definitely will be using this company in the future.

After hiring another company that sent a tech I could not communicate with I called Hopkins air conditioning. Im very glad I did. I highly recommend them. Allan showed up and was so professional and helpful. He wore hygentic booties into my home and explained everything to me in full detail. He was very attentive, kind and polite. I appreciate the time he took and making sure to fully inspect the areas that needed reviewed. I will definitely call again for any future service I need and request the same tech. Thank you again Allan for your great service!

Been using Hopkins for over 12 years, they just installed my second unit and the check it every 6 months. Very good job, they check everything inside and out I won’t go anywhere else, you need heat or AC call Hopkins Air, you won’t be disappointed

Amazing absolutely amazing very professional respectful knowledgeable friendly can count on help 24/7 technician Ervin is angel he is my hero. He showed not just respect for me but my home very knowledgeable great communication skills explain everything what he is doing what needs to be done I will recommend this company and their services everyone in area

Miguel was very knowledge and thorough .however I was taken back when he presented me with a bill for $1248.00 . The capacitor needing replacement is covered under my warranty. and so is the motor as well. So I'm paying for labor to install the motor. He gave me a price of $808.00 to replace the motor which will take about one half an hour. an hour at best. I should have asked what your hourly rate is. He is a very good technician . but I felt taken advantage of on the pricing

Amazing experience working with Hopkins AC! Dave was super informative and helpful- saved us a lot of money with our AC. Excited to work with them moving forward!

We had another company come out three times in a week, the installed our AC a year and a half ago to find out why the system was not working. It was one excuse after another. We called Hopkins at 7pm this evening, they came out by 8:15 and showed us the issue. Did a short term fix to provide us cool air until we can do the proper correction. They have a client for life!!!!

Miguel just left our home after servicing and repairing our A/C system an d I'd like to say that he is very professional and understands A/C systems. He repaired our unit and left me feeling like he knows what he is doing, which is difficult to find these days in many home repair industries.

I had a scheduled maintenance check with Hopkins Air Conditioning today. Such a great experience, from Britney and Joyce at call support to the gentleman Tino, who performed the maintenance. He was very professional and knowledgeable. He identified a potential mold issue and took the necessary steps to help control it. Excellent!!!

On July 4, my AC stopped cooling my condo. Hopkins came out within 90 minutes and found and fixed the problem quickly. Crisis averted! They’re always professional and responsive.

The guy who came was nice however, I was charged $441.00 to replace my capacitor. Turns out, the cost of a capacitor is only $40.00. When I asked the tech about the difference he said that is the 2 year warranty. Needless to say I won't be using them again nor will the friend who referred me to them.

Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.

They were very responsive and arrived on time. Sadly this is not the norm for many contractors, so I give them props here. They showed zero interest in fixing a 20 year old unit (I expected that). So no deductions, it needs to go. However, they verbally quoted me 9K for a 4 ton unit (did no provide any additional details or documents). I was told it was expensive because they pay their employees $30/hr. Two people can install in AC in under 8 hours easily. So that's a silly answer, do the math. You can buy a 4 ton 16 seer Goodman online for 4k (5k through Amazon) after taxes. An additional 4-5k for parts and labor seems excessive. The next quote I received came in at $6800 without any negotiation.

Truly amazing service! Came out on a Saturday morning on time. Assessed the issue immediately. John was very knowledgeable and went out of his way to explain the details. He couldn’t access all areas of the system and is returning Monday to follow up and not charging for an additional service call. Their maintenance plan is worth it!