All reviews

Vickie Solomon

I have to revise my prior review.<br>Something has changed at Hopkins.<br>I've had numerous problems with the system they installed, and despite countless requests, I cannot get a service manager to return my calls to discuss the problem.<br>Its time for me to find another company that is more responsive.<br>Jeff Solomon

Glenn Dollinger

Excellent service and Eric was very informative

Cheryl Fatnassi

Hopkins team are always very responsive and great to work with!

Theresa Peak

Eric was on time and very professional. Got the job done and AC working like new.

golfghoul7

great professional service, on time, promises kept , liked their professional service so much we got their service contract renewed

Kerry McDermott

Exceptional from the moment we met up with Miguel to installation.

Jim Maretsky

I called Hopkins with an issue with my A/C and Samual arrived within 2 hours. He was very thorough, explained everything very well and was extremely courteous….and he was sweet with my dog. Highly recommend Hopkins!

Linda Laverty

Excellent service. Explained in detail the work that needed to.be done. Very professional.

gerald alaimo

Very knowledgeable individual. Polite and thorough.

Kathi Haynes

Sam was more than amazing. His gentle mannerisms and professional skills are both to be acknowledged and celebrated.<br>Thanks, Sam....well<br>done!

Joe Testa

On time and professional. Explaine problem and solution well

marilyn Plisco-Galinn

Miquel is a terrific sales man. I replaced my unit and advice given by Miquel was exactly what I needed. The technicians were prompt, extremely knowledgeable, and great in giving me all the answers from my umpteen questions. Hopkins was referred to me and I’m so happy I hired them. Great company

Katrina Bellinger

Ervin was very professional and informative. I gained knowledge today about my HVAC system. I would highly recommend this with services like that. Thank you Ervin!

Emily Broniak

We have used Hopkin’s service for years and had a great maitenance experience today with Samuel. Thank you!

Tenelle Gilbert

Even though my unit cant be repaired they are the best. On time, honest and friendly<br><br>My unit is 21 years old. Cant complain!

Patti Rydberg

Eduan and John are personable, informative and thorough. We felt comfortable trusting their suggestions right away. Great staff‼️

Joanne Rubin

Leart was prompt and explained the problem with my AC system. I am so glad that I have a contract with this company!

Harvey Kaz

Samuel was terrific! Professional, prompt and knowledgeable!

Hector Meneses

Hopkins recently replaced the ductwork in my townhome and did an exceptional job. They were on time, very clean, professional, and the quality of the job was excellent. I highly recommend them for any work related to air conditioning.

Howard Krause

No written review

Carol McQuillen

I found Hopkins Air through my condo association because they are on the list of trusted contractors that have done work in the building for other residents. There are a lot of AC companies down here in the South, but I'm so grateful to have found one that is dependable and I can trust. In the short time since I've moved down here from IN, I've quickly realized the hard way that many AC companies are not either of those things.<br>Hopkins has proven to be punctual, professional and reasonable. Rcently,I had a problem with humidity in my unit and John came out right away to assess the problem.<br>He didnt try to oversell me on anything and was just straight up and honest , exactly what you want but often dont get from any contractor. There's a reason that few contractors can manage to stay in business for an extended time. Hopkins has my loyal support for over a year now and I would highly recommend them.

Jeanlu Kramarik

Brian was great!

Margarita Salas

Great work. Very professional.

Ray Perry

Excellent and professional

Kemar Simpson

No written review

Alvin Perlman

I am extremely satisfied with the new AC unit that was just installed. The technicians were efficient, polite and knowledgeable.

Anne Andersen

Great communication, explanation of services., Chad was professional, courteous and timely with our HVAC maintenance service.

Richard George

Had a pleasant experience.

Ivonne Gonzalez

The technicians were very friendly, efficient and diligent. They left everything in order and clean. The ensured that everything was in place and working. We are very satisfied customers.

Oscar Gonzalez

Excellent workmanship and quality. I've dealt with 5 different people and all very professional.<br>Customer service is top notch.

H Nieves

No written review

Abdiel Alicea

They clean the Ac but , I think that maintains was very poor, I was thinking that they clean the out site unit with some type of acid and the inside too but not happen. They check the pressure and the refrigerant, and suction the drain line. Is not to bad for the price, but we hope more.

Jane Lemery

Donat from last week was excellent and Manuel and team from today were wonderful and the service was top notch. I have used Hopkins for two years and would recommend to anyone in South Florida

Johnny O'Connell

Very punctual, communicative, professional, and clean. The delivered exactly what they promised.

Rodolfo Mendoza

No written review

B Elkin

We have had some issues after service appointments, which were addressed with Rich (Manager).<br><br>After the last issue he spoke with us and addressed the problems. He explained everything, apologized and handled the problem financially and with service.<br><br>Art (Service) and Jahaziel (Service) were excellent and if not for the way this was handled we would have gone elsewhere.<br><br>Thank you all for fixing the “problems” and getting our AC running again!

Joan Smith

No written review

Laura Miller

No written review

Kervens Altidor

No written review

Usman Mustansar

The labor cost alot than another company tech but if you go with the company, they don't make mistakes. Thats a guarantee. Their repair work is really good. Maintenance is also good. I hope they can do it a little cheaper for repair in future. Maintenance they charge correct rate though.<br>​So, this is what happened. I called Hopkins after hours and scheduled tech came out and started inspecting the AC on my roof top. When he came down he told me AC motor is bad and capacitor is bad thats why your unit is turning on and off. And he changed the capacitor. Even though I didn't tell him to. But I was nice I said ok no problem. He said it is going to be $300 labor for just the capacitor after I said it is under warranty. Just being a good human I signed to pay it, even though he didn't tell me before replacing. He only had to inspect the unit and tell me the problem. Then he said he will change the AC motor tomorrow and it is going to cost $750 with 20% membership discount.<br>​Tech also told me the unit will get you through the night but it was giving same problem turning on/off which it shouldn't if capacitor is changed. Then I recieved a text from Hopkins work is complete. I got angry that work is pending why it says complete. I texted back about it. He told me he will fix it tomorrow and it says complete because service visit was done. Its still not cooling. So I was like ok its still hot but I will let it go.<br>​My friend who works on AC units has a company. He said estimate for replacing motor is only $300 labor. My neighbor got it done in $250 and didn't get ripped off.<br>​So I called them to get price down and asked the lady on the phone for breakdown. She said getting the part which is in warranty from the company is $175. I told her I got a second quote of $300 labor. So i can give them $300 labor + $175 for getting the part. My neighbor got it done for $200, but I understand a company needs to pay expenses, subcontractors, etc. I work in an installation company so I know how things work. Believe me they pay their tech way less. Long story short, I told her I have been with Hopkins before they took over the company. She talked to manager and accepted my offer as a one time acceptance. So I was ok paying $475 (which should be $375, plus $100 for capacitor). Overall total cost should be $475. Instead I paid $300 capacitor + $475 motor = $775.<br>​I am still with Hopkins though. I will give them another chance. And Last chance.<br>​My unit is 5 years old. 2 years ago when First Air owned this company, pricing was reasonable. They said electricity fluctuations wouldn't damage my motor again. Funny coincidence: breakdown happened right after yearly maintenance. Same thing happened after 2 years with Hopkins—tech came for maintenance, AC broke down right after. Don't know if they jinx it or what, but this happened twice! If it happens a 3rd time and labor is 4-5x higher than normal, I will change company. $750 ($800 w/o discount 🤣) for a $200-$300 job is too expensive. Offer members 50% off and I'll give 5 stars—50% off is still charging double!<br>​-1 star: tech not informing before changing capacitor & AC not working through night.<br>-1 star: overpriced & owner ripping off.<br>+1 star: satisfactory job next day & tech behavior.<br>+1 star: manager and lady giving discount.<br>+1 star: semi annual maintenance.<br>​To whoever replies: Be respectful, I won't take any bullshit. I told exactly what happened. If you don't accept it you are ignorant. Respect customers or run out of business. You don't know which lengths an angry customer can go to. A bad experience customer specially finds you to give 1 star, but good experience won't bother. You request 20 and only 1 gives 5 stars. Fake reviews get tracked and Google flags them. Take reviews seriously and work on negative reviews.<br>​(Attached quote is by First Air not Hopkins for review above.)

josue guerrier

No written review

Aritha Walker

I had a fantastic experience with Hopkins from my initial call and Magdiel coming out the same day to fix an issue with the condenser to John who also came out the same day to give me a quote for a new A/C system and finally there was such professionalism from Andres and Yunis during the install process. I am very happy to have worked with this team.

Pam Grabowski

Ramjiez was such a pleasure to work with. Had a smile on his face the entire time and really took the time to make sure everything was in order.

Annie Minor

Very professional and accommodating.

Aaron M. Schifman

Been using them for years…Top quality service, all the time.

George Schwartz

They came in time and finished in 20 or so minutes. Hopkins gives you plenty of warnings of upcoming visits which is great.

Ivan Baez

Thorough and consistent. Pleasantly impressed with the service over the few years we’ve been under contract with them.

lori b

I highly recommend Hopkins Air Conditioning. I had a 14 year old central air conditioner replaced yesterday. They were prompt, courteous, and professional. They explained all of the work that needed to be done. Joyce in the office is exceptional. She processed all of the required paperwork for the job including the permit, warranty, etc. She promptly provided the insurance certificate and license as I requested. Their prices were competitive and John the salesperson was great as well. I could really tell this is a family run business. Call them for your air conditioning needs!<br>August 5, 2026<br>Ramniez just completed our maintenance visit on our new air conditioner. He is fantastic! Ramniez did such a thorough job and answered all of our questions. Hopkins air conditioning is very efficient and professional. We are so happy we purchased our new air conditioner from them last November. We are new to Forida and they came highly recommended, which is so important for air conditioning here. They definitely are a 5 star company!

Brad Schneider

No written review

Michael michelle

Great service