All reviews
1,001 verified reviews, 4.9★ average, sorted by most recent.
Gerard Wisgo
Overall, excellent installation..Would have given 5 stars except drain was not initially not cleaned properly during new installation and the AC became intermittent soon after new system was turned on. A service person quickly came out and diagnosed the issue as a drain pipe blockage. He did a more thorough job of cleaning the drain pipe. Since then, all is working well.
Response from owner
May 29, 2026
MW “Morry” Silverman
The tech was on time and professional. Made some suggestions tokeep the AC up snd running.
Response from owner
February 5, 2021
Dutch Miller
Great service, honest price. Eduan was quick and knowledgeable, a very pleasant guy.
Response from owner
October 30, 2025
Michael LaFratta
William and Felix showed up ahead of schedule, and the communication was excellent throughout the entire process! They finished a little earlier than expected, which was great. They respected my home and put down drop cloths to be as neat as possible, which I appreciated and reduced my stress level.👍🏼 ***UPDATE***UPDATE***UPDATE*** BRAND NEW SYSTEM FAILED INSPECTION - THESE THINGS HAPPEN, HOWEVER I HAVE CALLED 4 TIMES SINCE & SPOKE WITH A JOYCE TO FIND OUT WHEN THEY WILL BE MAKING THE CORRECTIONS SO THEY CAN HAVE IT RE-INSPECTED AND THEY KEEP SAYING THEY WILL GET BACK TO ME BUT NOONE EVER CALLS BACK! I'M SICK OF CHASING AFTER LIARS AND CON ARTIST, BUT HEY THAT'S WHAT FLORIDA IS RIGHT?? ***NEVER AGAIN AVOID THIS COMPANY AT ALL COSTS!!!!***
Response from owner
April 5, 2025
Nick Magnowski
Wonderful employee
Response from owner
April 16, 2026
Allan Sheff
No written review
Response from owner
December 11, 2025
Adam Mackow
Our AC had to be replaced and we immediately have run into recurring electrical issues. We were told that we now need electrical work done despite never running into these issues prior to replacing the AC. So not only did we pay $10,000 for a new AC but now we have to pay who knows how much for an Electrician to fix the new issue
Response from owner
March 24, 2026
Scott
Always helpful crew at Hopkins
Response from owner
March 31, 2026
Judith Fink
No written review
Response from owner
March 15, 2026
roslyn meren
Great work
Response from owner
January 23, 2023
Google User
Representative was knowledgeable, friendly, courteous and knew his trade
Response from owner
November 7, 2022
Michael Origlia
Would give 5 stars but they wouldn’t show me how the upsell ultraviolet was working or not. They said they installed them but I can’t see the ultraviolet light like the previous system they replaced. I asked and the salesperson was very offended I asked to see it working instead of taking his word. These days once you pay the invoice it seems like you’re dismissed for asking a simple question. But at least the ac is working. Update: Art came to my house for service call and installed a new ultraviolet set up. Art is a great asset to Hopkins and was excellent to work with.
Response from owner
November 13, 2025
Barbara Buongiorno
Polite, open to questions and very helpful. Wouldn’t hesitate to call them again.
Response from owner
May 20, 2025
Randolph simmonds
Great service
Response from owner
November 24, 2025
Stephen Austin
No written review
Response from owner
July 28, 2025
Larry Phillips
No written review
Response from owner
June 6, 2025
Margaret Kirkby
Sophia was very polite and thorough in her service of our two air conditioning units today. I have always had great service and response time from Hopkins whether it was a routine service or an emergency. I highly recommend them.
Response from owner
April 5, 2025