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Hopkins Air Conditioning

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Adam Mackow

March 31, 2026 · review of Hopkins Air Conditioning

Our AC had to be replaced and we immediately have run into recurring electrical issues. We were told that we now need electrical work done despite never running into these issues prior to replacing the AC. So not only did we pay $10,000 for a new AC but now we have to pay who knows how much for an Electrician to fix the new issue

Response from owner

Good morning, Yes you had a new ac installed by us and we hooked that ac up to an existing 42 year old electrical panel. I sent my install manger in person to meet with you yesterday to take a bunch of pictures and educate you of the situation with your panel. Even your self acknowledge the issue and understood the issue. I have reviewed those several pictures and installing a new ac unit had nothing to do with normal wear and tear of your main panel breaker that is over 42 years of use to keep a good tight connection to your buss bar. You even mentioned to my manager you had other issues like your dryer as well. We are not an electrical contractor and you will need a licensed electrical contractor remedy your electrical issues. They will need to pull your main meter fix your issues. A new air conditioner did not cause your electrical issues 42 years of wear and tear did. I am very confident when we pass our inspection that will be proven.

March 24, 2026

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Other reviews

November 18, 2025

Jim Brennan

Great, fast service and reasonable pricing. Will definitely use again

October 19, 2025

Brion FitzGerald

Hopkins did a fantastic job in replacing our 9+ year old HVAC system - which had failed. We first called them mid-morning Friday and by Saturday afternoon we had a new system. We worked with Rich who is the Service Manager at Hopkins and he did an excellent job of explaining the options, getting us estimates and scheduling the work.

November 18, 2025

Brandi Pope

We loving working with Hopkins. They are great with our air conditioning needs. We've used them for about 3 years and wouldn't trust our home with anyone else.

March 20, 2025

Lilliana

Gazi, Logan and the guys who did our installation were amazing. All very professional and took time to explain our options. We ended up needing a new unit. It was installed promptly and the service was great. Everyone was amazing and very helpful. Thank you!