Catherine Gleber

★★★★★

August 17, 2023 · review of Hopkins Air Conditioning

Today, a new technician came to do scheduled maintenance on my AC. Matthew is knowledgeable, personable and efficient. I felt very comfortable with him because he is kind, polite and trustworthy. It has always been a pleasant experience to use Hopkins but today they really exceeded my expectations.

Response from the owner · August 21, 2023

Thank you for your feedback. We are happy to hear that Matt has met your expectations.

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Other reviews for Hopkins Air Conditioning

C S

March 18, 2021

★★★★★

We just recently got a new system installed by Hopkins and the entire process was fairly stress free. Fantastic service! It all started with a phone call answered by Christie. Such a gem!

Response from the owner · March 18, 2021

Thank you for your 5 star review! We are glad to Christie met your expectations!

El Jefe

February 29, 2024

★★★☆☆

I use HA for my AC maintenance. They are always on time and go about their work in a professional manner. Sometimes I feel they are trying to upsell some accessories. But I have no issues saying no. All in all they do a decent job for a decent price

Response from the owner · February 29, 2024

Jeff, Thank you for your feedback. Our process and training is the completely opposite of upselling. We usually ask the customer how long they want their system to last and ask permission if we find anything to bring to their attention that would hinder the unit not to lasting to the customers expectations. After that we give customer all information and let them decide what is important to them. If they elect to do nothing that is always perfectly fine. My techs would not be building value if they did not go through your entire system on a "preventative maintenance" and at the very least bring their findings to you.

Daryl Hall

June 17, 2024

★★★★★

Responded immediately to my request and had two professionals there the next day. They determined the problem (which my regular AC contractor could not figure out) and came up with a sensible solution. Professional and thorough.

Response from the owner · November 10, 2023

Thank you for your feedback.

Fin Hanley

December 22, 2021

★★★★★

I called this company and had someone (John) out within two hours. They were professional, informative, honest and extremely pleasant to deal with. Even the actual owner of the company came out right away with a part that was needed for the repair. From the girl who answered the phone (sorry, I forget your name), to the owner and particularly to John, this is definitely a 10/10 company. And this is my first review ever.

Response from the owner · December 22, 2021

Thank you for your 5 star review! We are glad to hear we met your expectations on your ac repair!