January 26, 2026 · review of Hopkins Air Conditioning
We needed A/C installed in a short time period and they had it in within 2 days. They cleaned up everything and were incredibly easy to work with!
Response from the owner · April 4, 2024
Thank you for your feedback
James Grogan
February 22, 2026
Jonah was amazing. He came over within 20 miniutes and stayed until he got the job done on a Saturday. I was having family in fro Boston during a blizzard and he saved the weekend Highly recommend Hopkins
Response from the owner · June 18, 2025
Thank you for the kind words, James! We’re thrilled to hear that Ervine provided you with such a great experience and that you found value in our yearly maintenance plan.
Martha Gilbert
May 28, 2024
We were very disappointed! Hopkins has been servicing our home 2 units well for the last couple of years. We asked them for a quote for our rental unit. They were much higher than another company who we ultimately used. Over the weekend, one of our home units went out. My husband called for support. At first a tech said they could come in two days. Then another man called back and told him that because we didn’t use them for the rental unit install, they would not service us. My husband told him they had just been out for home maintenance in April, but Hopkins said they still wouldn’t come. We were shocked! I am responding to your reply. Your estimate was for a different address from our service contract and we were giving you the option to bid on it. Your estimate was almost double the price of the company we selected. Your prices are high and we have paid them in the past. We will not be in the future as your loyalty cannot be relied upon.
Response from the owner · May 28, 2024
Mrs. Gilbert we were equally very disappointed that a customer we had been servicing for a year would go with an install with another contractor just because of a cheaper price. You see we actually have a live person answer the phones on a holiday weekend. Those services cost money. There is a reason why we charge more because we offer more. In the future I would remember you are not just buying a air conditioner you are buying a relationship for the length of that air conditioner.
Jim Maretsky
April 29, 2025
I called Hopkins with an issue with my A/C and Eric arrived within 2 hours. He was very thorough, explained everything very well and was extremely courteous. Highly recommend Hopkins!
Response from the owner · October 10, 2023
Thank you for your five star review. We are happy to hear Eric has met your expectations.
Michelle Sokol
March 10, 2026
Gazi is a great technician. He is very knowledgeable and explained everything to me in detail. I would highly recommend recommend him and Hopkins AC.
Response from the owner · February 6, 2025
Thank you for your feedback