Edge528 Nest_thermo

The techs and are courteous and do good work but I cannot excuse my recent experience. I do not recall the people who quoted me, installed the equipment, and the maintenance tech before this one mention anything to me. Only when my maintenance was expiring do I have any quotes for duct work. That is not information you use to leverage $600 worth of work and try to sell a $2000 system with a maintenance renewal. This is extremely frustrating as I take having a sanitary home very serious. The work I'm being quoted for is something that should have been noticed and mentioned prior.

Sophia was prompt (early), professional and courteous, everything you could want from a service tech!

Allan 2 came today to do the 2 times per year service and he checked everything correctly and improved something about the drain that was clogged. He is very professional and respectful. I am relying on Hopkins since almost more than 2 years and I never had any negative feedback with them, always they are with the best attitude. Thank you and keep in this path!!!

Miguel was awesome he went way beyond in customer service. My a/c stopped running on Friday he came when I called asap. Advised of problem but told me parts dept were closed they have part in stock but he will not be able to get it until Monday. Wow to my surprise he was at my door 9am on Saturday morning. He fixed the problem. For years I have had a contract with ECM which is very expensive and never had anyone that treated me with such great customer service. I would rate them 10 plus.