James Liebler

Sophia came out late Friday evening on a rush call for ac compressor not running. She diagnosed the issue quickly, had the replacement part in place in less than 30 minutes. Also replaced our uv bulbs since she was out here already.

Not only was the technician on-time, Hopkins kept me informed as to his expected arrival time before his arrival. Once on-site, the technician had remote access to maintenance records to explain what previous work had been performed on the AC units and was able to diagnose the trouble very quickly. The old manifold of hoses was replaced with state of the art wireless diagnostics and data logging capabilities. Very impressive. And the technician was able to explain clearly the results...great experience! I rely on quality and responsible Companies to provide service year round although I am not in town all year…and Hopkins has certainly made my list of service providers!

The technician called ahead when he was on his way to my appointment. He was on time for the my scheduled time slot. When he came into my house he wore bootees over his boots and was courteous. The maintenance work was completed in as required. He recommended some additional maintenance that I should consider. Be because my units are at the end of life cycle I might as well wait. I always have had good experience with Hopkins Air.

Mr. John Johnston, In such short notice came to my parents home my father is 89 and my mother is 76. Not knowing why it wasn’t working. John explain what’s the problem was. He respectful, and concern which gave me security. Thank you so much please stay safe. Once again thank you.