Jeffrey Swaim

★★★★★

October 20, 2023 · review of Hopkins Air Conditioning

Finally a company that truly STANDS BEHIND THEIR WORK!!! I have had multiple AC Companies come out and put bandaids on my A/C issues. These other companies did not address the issues I was facing. I have a two story house that wasn’t cooling evenly between floors and sweating vents. Hopkins A/C was highly recommend from one of my co workers. I contacted them and they were quick to respond. JOHN came out, assessed the situation, and came up with his solution as to what would fix the problem. His solution was to Install a new more energy efficient system, add another return vent, and seal off my attic. The best part was I had a brand new AC Installed the very next morning. Immediately after the installation I noticed the improvement of the power usage but I still faced the unbalanced cooling issue between the 1st and second floor and sweating ducts. I sent John a text message with my concerns and he scheduled a visit the very next day. John came out and developed another plan to help with the uneven cooling between floors. Bottom line up front… I truly believe in this company, they stand behind their work and John has been awesome.

Response from the owner · October 20, 2023

Thank you for your feedback. We are happy to hear John and our team has exceeded your expectations. We look forward to continuing to exceed those expectations moving forward.

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Other reviews for Hopkins Air Conditioning

terri pollack

August 1, 2025

★★★★★

Gazi was excellent he checked the entire system inside and outside and he explained everything to us

Response from the owner · August 4, 2025

Thank you so much for your excellent feedback, Terri! We're glad Gazi took the time to thoroughly check your entire system and clearly explain everything to you. We appreciate your trust and look forward to serving you again!

Maday Demick

July 31, 2020

★★★★★

We recommend Hopkins Air for a professional and conscientious AC company. Xavier and the other team members are punctual and extremely knowledgeable. We know that our units are being well cared for. For peace of mind, call Hopkins Air.

Response from the owner · December 13, 2019

Thank you for the kind words and your business. If we can be of any assistance in the future, don't hesitate to call. Thanks again...The Hopkins Air team

Reynold Duclas Jr

April 16, 2024

★★★★★

I had an urgent AC issue at my home, and Miguel came to the rescue! From the moment he arrived, Miguel was professional, courteous, and incredibly efficient. He quickly diagnosed the problem and explained everything clearly, ensuring I understood the repairs needed. His work was meticulous, and he went above and beyond to ensure my system was running perfectly before he left. Thanks to Miguel, my house is cool again, and the service was nothing short of excellent. Highly recommend him for his top-notch skills and customer service!

Response from the owner · September 28, 2023

Thank you for your feedback.

Jennifer Velde

October 13, 2023

★☆☆☆☆

The service man was friendly and professional but this company is extremely overpriced. They charged $600 to drain an exterior a/c drain pipe. After checking with other A/C companies, this is a service that should cost at most $250. They used a shop vac and it took about twenty minutes to complete. I will never use them again.

Response from the owner · October 16, 2023

Good afternoon Jennifer, As with any review there are always two sides. Here is our side. All our calls our time stamped using both phones and vehicles, and our technician arrived at your home at 4:36pm and left at 6:07pm. He was dispatched within an hour of you calling us. This type of promptness in the service industry is nearly unheard of. You called us with a problem with your unit and the tech left with your problem solved and had you back up cooling. We are also very upfront with our pricing and obtain signatures prior to work being done, after services rendered and at time of payment. I see on this invoice that you personally signed approving the cost of the repair, that you were satisfied with our service and upon payment. If you thought price was too high for your budget, you simply could have declined the needed repairs and only pay our diagnostic fee. The other companies that told you would have been as you described in and out in 20 minutes for $250. We not only cleared your drain line but also went through your entire system while on site, checked all your pressures and tightened up all your components, and took pictures to show our workmanship. This is the same unit that someone prior to us used thermostat wire to hold up a horizontal drain pan in your attic. This is a valuable lesson in you get what you pay for. We never claim to be the cheapest and apologize that we do not fit your budget. But we will never apologize for providing top notch service with hands down the highest caliber technicians in South Florida, while standing behind our workmanship. Whoever installed your system should not be a contractor in South Florida. Good luck in the future.