Jeffrey Thaller
★★★☆☆December 29, 2025 · review of Hopkins Air Conditioning
I had Hopkins come for a maintenance appointment Last week and then a follow up today to install an ultraviolet light on the A/C unit and a air scrubber .when the second technician came to do the work he noticed that the filter was put in wrong and showed me the correct way .i told him , it was the tech from the other day that put it in wrong he also said i should be flushing the pipe with something totally different than the 1st tech said .Honestly this makes me concerned as what else did the tech not do correctly. Would like to see about someone coming out and making sure no other mistakes were made .would love to hear from a supervisor. Also the 1st tech said I needed 2 additional products . Did I really need or was it a sales pitch. I know the company gets great reviews and that is why I went with them but not reassuring as I spent a lot of money .i must say the techs were friendly and prompt and professional .
Response from the owner · December 30, 2025
Thank you for sharing your experience, Jeffrey. We’re glad to hear that our technicians were friendly and professional, and your feedback about the maintenance and installation process is important to us as we strive for improvement. Please reach out to us directly at hopkins@libertyservicepartners.com so we can address your concerns.