March 3, 2026 · review of Hopkins Air Conditioning
I just wanted to to say that Migel came on time and upgraded my iFlo to the Flo Pro. Very professional. And he always knows what is is doing So glad I use Hopkins ..
Response from the owner · July 1, 2024
Thank you for your feedback
Julia Coates
April 24, 2025
Sophia did a great job. She was very professional and educated us on how to best care for unit. Wish all a/c experiences were this good.
Response from the owner · April 29, 2025
Thank you for your feedback. We’re happy to hear. Sophia has met your expectations.
manjunath pendakur
May 8, 2023
Tino arrived earlier than the scheduled time and completed the work well. He is professional, courteous and good in explaining what needs to be done and the result of his work. We’re pleased.
Response from the owner · May 10, 2023
Thank you for your review! We are glad to hear Tino has met your expectations!
Marcello trionfo
July 13, 2023
Miguel was very knowledge and thorough .however I was taken back when he presented me with a bill for $1248.00 . The capacitor needing replacement is covered under my warranty. and so is the motor as well. So I'm paying for labor to install the motor. He gave me a price of $808.00 to replace the motor which will take about one half an hour. an hour at best. I should have asked what your hourly rate is. He is a very good technician . but I felt taken advantage of on the pricing
Response from the owner · July 13, 2023
Sorry you feel you did not have 5 star service. It is expensive nowadays to run a business especially during inflated economy. Please keep in mind it is the behind the scene work that customers never see or take into account. We have to spend time looking for these parts, ordering parts, picking up parts, return visit to actually do the work, return part back, and lastly process warranty claim. There's also taxes, insurances, licenses, vehicles expenses, and other overhead; in addition to the labor warranty to we offer all of our repairs. There is a ton more involved than just the actual work onsite. I would be more than happy to talk to you and see if we can find a resolution that works for both parties. At the end of the day customer service is top priority but we can not do things for free either.
Alysia Chang Bethel
September 12, 2024
Sabrina was extremely helpful and kind on the phone. She made everything easy to understand and was a pleasure to speak with. Great customer service!
Response from the owner · September 12, 2024
Thank you for your feedback. We are happy to hear Sabrina was able to meet your expectations.