Item: Hopkins Air Conditioning
Rating: 5
Author: lamarq Caldwell

Vlad Grach

August 30, 2023

★★★★★

I had an AC tuneup service performed by Hopkins Air. The tech that came out, Ramon was very professional and nice. He asked a lot of questions and provided lots of info to make sure everything was covered and in working order. The pricing was fair and I’m happy to have Ramon taking care of my AC.

Response from the owner · April 5, 2022

Thank you for your 5 star review! We are glad to hear Xavier met your expectations!

J W

September 11, 2020

★★★★★

We got some alert code on our system on a Friday around 2pm and called Hopkins for service. By 3:30pm the technician (Luis) was here and quickly diagnosed a faulty sensor. WIthin one hour he was in and out and everything was back to working. Great job!

Response from the owner · October 4, 2020

Thank you for the 5 star review!

Lynette Roots

August 2, 2023

★★☆☆☆

***Updated Review: We’ve used this company since they used to be called First Response A/C. They installed our current a/c unit 3 years ago and we’ve used them for maintenance every 6 months. We’ve had some issues with our new unit and although Hopkins was quick to address these issues, it started to feel like we got a bad lemon unit. Recently, AC compressor went out and their pricing to replace (with warranty coverage on the part) was completely outrageous and it became apparent to us that we had become a cash cow for this company ($200 maintenance package yearly + $$ for service calls). We decided to get a second opinion and the other company was shocked that we’ve had a maintenance agreement since it appears Hopkins failed to notice a refrigerant leak (which contributed to the compressor failing). All in all I feel ripped off and mislead by this company. Please find another provider that is honorable, does their due diligence at each service, and charges fair prices. ————— OLD Review —————— They are always quick to respond to calls. They perform quality work and the techs are always courteous and professional. I’m glad we found them!

Response from the owner · August 3, 2023

Family Roots, There is alot of misleading and inaccurate information in this review. First, Hopkins Air NEVER sold you your unit, First Response did. That company is no longer in business. We have no affiliation with First Response at all. I recall you spoke with our service manager after we properly diagnosis you had a bad compressor. You was not happy with price so you called another company (Swabys Ac) and they confirmed the same issue as a condemned compressor. You said that you was going to go with them due to the pricing be better for your budget needs and we understood. As a matter of fact we also offered if you needed anything moving forward let us know. Your compressor was grounded which means it was an electrical not mechanical failure. Sounds just like another company just trying to throw another company under the bus to make themselves look better. Which is poor and unprofessional. You was never ripped off or mislead as both companies confirmed that compressor was the bad. The only part we disagree about is how it failed.

Ryne

May 13, 2024

★★★★★

Tino was great. He was very professional, knowledgeable and efficient while servicing my AC. There no issues and he installed the UV system that will benefit my wife with her allergies or further issues with the HVAC

Response from the owner · September 13, 2023

Thank you for your feedback! We are happy to hear that Scott has met your expectations.

lamarq Caldwell

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