Item: Hopkins Air Conditioning
Rating: 5
Author: loutha lubin

Tanya B.

March 20, 2024

★☆☆☆☆

Not recommended for maintenance or repairs! We signed up for our regular bi-yearly maintenance. Ramon was prompt and informed us about future upcoming maintenance for our unit. However, a day later, our unit began internally leaking (in the house) and emitting crackling noises, despite working fine before the technician's visit. When we contacted their local 561 number, we were informed about notes regarding future maintenance and the leakage issue. During the maintenance visit, the technician failed to disclose the “leakage” to us. We were made aware of the “leakage” during the follow up call. This discrepancy raises concerns about the integrity of their service, hinting at a potential agenda to push for a new HVAC unit immediately. Due to the lack of transparency & professionalism, we DO NOT recommend Hopkins Air Conditioning.

Response from the owner · March 22, 2024

Tonya, there is always 2 sides to a review. On March 15th Ramon did notify you of the leak. His notes from the maintenance, "Husband is on a zoom meeting he told me to explain to wife the situation. She wrote it down and said when he is done with his meeting they will go over it and make decisions on whether to repair or replace and will give a call back after" You called back to our office to let us know the prices were too high and if we could do better on the price. On March 20th you called us back out due to a crackling noise which was still the result of the original problem of a condenser coil leaking and low on refrigerant. Ramon notes from that visit, "Unit is frozen up , I told again about the leak at condenser coil . He mentioned he wants a new unit under payment plans , I told him I can help him with that . We were waiting on his wife to get off the phone but she’s on a zoom meeting , so he said once she is done they will speak and give me a call back to start process for financing. Ramon called me after leaving call to discuss the call. This was never about integrity or professionalism. This was simply about price and budget on your end. I understand you are having a new unit installed for $3,000 to fit your budget needs. I will leave you with this quote....The bitterness of poor quality lingers long after the cheap price is forgotten.

Jennifer Frank

September 12, 2020

★★★★★

I needed an emergency visit as my ac went out after business hours. Hopkins was able to schedule a visit for that night and, upon arrival, diagnosed and fixed the problem quickly. I would highly recommend them as the entire team, from scheduling to repair, was very professional and reliable.

Response from the owner · October 4, 2020

Thank you very much for taking the time to leave us a review.

Robin Feldman

October 19, 2022

★★★★★

jonathon was absolutely amazing!! my ac drain was clogged and he worked so hard for FOUR hours problem solving in an effort to unclog it. he was so kind and genuine too. I am a new homeowner and im so happy to find an ac tech i trust whole heartedly. i plan to recommend him to all my friends and family! great guy and great honest work. 10/10 experience :)

Response from the owner · October 19, 2022

Thank you for your 5 star review! We are glad our company met your expectations!

Ovis MH

October 26, 2025

★★★★★

Comfortly provided AC installation services in Boca Raton, and Hector did a great job. He explained the installation clearly, installed the system quickly, and checked it carefully. Hector was polite, professional, and very detailed.

Response from the owner · October 27, 2025

Thank you so much for your wonderful feedback, Ovisman! We’re glad to hear that Hector provided clear communication and thorough service during your AC installation. We truly appreciate your trust in us.

loutha lubin

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