Item: Hopkins Air Conditioning
Rating: 5
Author: Mary Hammontree

Andrea Norris

November 3, 2024

★★★★★

Hopkins Air responded within 90 minutes of our service call on a Saturday. Had our unit up and running in 2 plus hours! Highly recommend them and our technician Miguel.

Response from the owner · November 3, 2024

Thank you for your feedback. We’re happy to hear Miguel and our team has met your expectations.

Ann DeMartino

April 4, 2024

★★★★★

Excellent Service by your representative today. He was Very Professional and informative. A/C unit works great so far. We love that we bought the upgrade 2 stage A/C unit,..it is much more quiet. We would definitely recommend. Thank you!!

Response from the owner · March 15, 2021

Thank you for your 5 star review. We appreciate your business!

Jennifer Velde

October 13, 2023

★☆☆☆☆

The service man was friendly and professional but this company is extremely overpriced. They charged $600 to drain an exterior a/c drain pipe. After checking with other A/C companies, this is a service that should cost at most $250. They used a shop vac and it took about twenty minutes to complete. I will never use them again.

Response from the owner · October 16, 2023

Good afternoon Jennifer, As with any review there are always two sides. Here is our side. All our calls our time stamped using both phones and vehicles, and our technician arrived at your home at 4:36pm and left at 6:07pm. He was dispatched within an hour of you calling us. This type of promptness in the service industry is nearly unheard of. You called us with a problem with your unit and the tech left with your problem solved and had you back up cooling. We are also very upfront with our pricing and obtain signatures prior to work being done, after services rendered and at time of payment. I see on this invoice that you personally signed approving the cost of the repair, that you were satisfied with our service and upon payment. If you thought price was too high for your budget, you simply could have declined the needed repairs and only pay our diagnostic fee. The other companies that told you would have been as you described in and out in 20 minutes for $250. We not only cleared your drain line but also went through your entire system while on site, checked all your pressures and tightened up all your components, and took pictures to show our workmanship. This is the same unit that someone prior to us used thermostat wire to hold up a horizontal drain pan in your attic. This is a valuable lesson in you get what you pay for. We never claim to be the cheapest and apologize that we do not fit your budget. But we will never apologize for providing top notch service with hands down the highest caliber technicians in South Florida, while standing behind our workmanship. Whoever installed your system should not be a contractor in South Florida. Good luck in the future.

ken swan

September 15, 2022

★★★★★

Dave from Hopkins is an asset to this company Hes very patient and knowledgeable in his field, the job he did for us was professional and clean Not to mention on time when we needed it most So if you need a repair or a full replacement ask for dav

Response from the owner · September 19, 2022

Thank you for your 5 star review. We are glad to hear David met your expectations

Mary Hammontree

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