Michelle Sokol

Gazi has been servicing our homes in Wellington and West Palm Beach for a couple years now and has always been great, reliable, and on time. Five stars

Aaron Pasquale was extremely professional and knowledgeable about our AC unit. After dealing with another company who gave us false diagnosis of our A/C, it was refreshing when Aaron arrived and identified the issue within 5 minutes. Thank you!

Predatory or just Negligent? These people are apparently only interested in selling you new A/C systems and duct and insulation, which they also sell. My 4Ton Trane system was working great (as usual) but then suddenly, out of the blue just shut off. I called Hopkins because I am on their maintenance plan, to have a look and see what was going on. Before adequately trouble shooting my Trane, they advised me to take it out, and replace my whole 4 Ton Trane system telling me it was unfixable and you can't get parts...Prior to recommending this, I am afraid they neglected to adequately trouble shoot my system in the first place, as was their job, under my maintenance plan... in their role as my service technicians. ... not even in THE MOST BASIC INDUSTRY-STANDARD trouble-shooting was done... ( it turns out the filter line was clogged and dirty, which triggers a tow switch, and which shuts the unit off so it won't leak water onto the floor... "the first thing you look for when the unit shuts off"., according to their own technician)... as I had called them to check my equipment and why it would shut off, I of course also assumed that their assessment of my Trane system as "dead" was based upon their having tried everything they could as a maintenance technician, to get the system up and running and assess the problem as to why it might have shut off,... and certainly before delivering a recommendation of "all you can do is replace it", when it might have only been a matter of toggling a switch, as part of a maintenance call, and myself spending nothing. ...They replaced my Trane with a brand new $9,000 unit that is not performing adequately for my house. In the mean time, Hopkins' maintenance and service arm was negligent, or maybe worse, to have recommend that my unit be replaced before they even tried to trouble shoot my unit in their role as my Maintenance and Service provider... which is who I called. Hopkins is claiming now that perhaps the new unit is not performing like the Trane unit (supposedly they are rated to perform just the same), due to my having "faulty duct work and insulation" in a crawl space in my ceiling that I have never seen. This faulty logic obviously does not explain anything about how the 2 A/C units might compare with one-another, but Hopkins expects me to be dumb enough to buy it, ... and conveniently, voila ! they happen to sell insulation! ... and voila! they install duct work too ! Meanwhile I am $9,000 poorer, with an inadequate A/C system that unfortunately, I believe, I had NO REAL NEED to buy. Disgraceful

6.5.25 Update I typically request the same technician for my AC services so that they have personal knowledge of all prior issues. Gazi was today's service tech since previous tech is no longer available. Gazi is very knowledgeable, professional and kind. He was already aware of previous work done to my ac unit and provided feasible proactive solutions to improve air quality. I highly recommend Gazi and will be requesting him to be permanently assigned to my account. The entire Hopkins team has provided outstanding service and I am pleased to be their customer. 12.24.24 During last regular maintenance service it was determined that the outside unit coil was leaking. Service call to replace exterior coil was done on Dec 20. During that time the techs found a part had to be replaced on interior unit and that the indoor unit also had a leak. Being late in the date replacement for interior coil could not be replaced until after the weekend. Fast forward, 3 techs came first thing on Christmas Eve and unit completely fixed within a couple of hours. Thanks to Hopkins for doing all they could, including sending tech to pick up interior coil unit from Ft Myers, to get my AC up and running before Xmas day. Since initial service by Hopkins ACc a few years ago, I have not used any other company. I have a service contract and could not be any happier with the level of service and professionalism. John is the tech assigned to my account and I can't recommend him enough!! Service calls are always on time, courteous and a pleasure to work with. I am so happy to have found Hopkins AC and that John was the tech assigned! I don't hesitate to recommend.