Pierre Azzam
★★★★★March 25, 2025 · review of Hopkins Air Conditioning
Sophia was terrific! Went out of the way to take care of what was necessary to get the place cool again.
Response from the owner · March 25, 2025
Thank you for your feedback.
March 25, 2025 · review of Hopkins Air Conditioning
Sophia was terrific! Went out of the way to take care of what was necessary to get the place cool again.
Response from the owner · March 25, 2025
Thank you for your feedback.
Niko Loupasakis
March 25, 2024
Just started using Hopkins for my restaurant in Boca. Great customer service . Gazi is a great tech . Very happy to finally find a good commercial AC company
Response from the owner · April 4, 2024
Thank you for your feedback. We’re happy to hear Gazi and our team has met your expectations.
Ryne
May 13, 2024
Tino was great. He was very professional, knowledgeable and efficient while servicing my AC. There no issues and he installed the UV system that will benefit my wife with her allergies or further issues with the HVAC
Response from the owner · September 13, 2023
Thank you for your feedback! We are happy to hear that Scott has met your expectations.
Linda Moran
January 26, 2025
Office and tech staffs are very pleasant, courteous and professional. They always arrive on time and work quickly and efficiently. We have been using them for the past 25 years thru different ownerships. The service has always been great and you always get call-backs even on the weekends or during holidays when it is important. I posted this a couple of years ago and reiterate everything said above. The personel and the service continue to be the best. They responded to our call yesterday, Saturday, when we had no heat. Irene walked us thru what to do with the breakers going and checked in with us numerous times to see if it was working. When it wasn’t, she sent John 3 who has been servicing us for a few years, and the problem with the thermostat was resolved reasonably quickly. Irene was absolutely fabulous and deserves. Combat pay or a big bonus for having to deal with irate customers during the coldest day of the season and on a Saturday. She was calm, patient and extremely professional and kept calling back to check to see our status. John is our usual tech and is always cheerful, efficient, quick and professional. He is great. He and Irene are great representatives of Hopkins Air Conditioning!!
Response from the owner · January 19, 2023
Thank you for your feedback!
El Jefe
February 29, 2024
I use HA for my AC maintenance. They are always on time and go about their work in a professional manner. Sometimes I feel they are trying to upsell some accessories. But I have no issues saying no. All in all they do a decent job for a decent price
Response from the owner · February 29, 2024
Jeff, Thank you for your feedback. Our process and training is the completely opposite of upselling. We usually ask the customer how long they want their system to last and ask permission if we find anything to bring to their attention that would hinder the unit not to lasting to the customers expectations. After that we give customer all information and let them decide what is important to them. If they elect to do nothing that is always perfectly fine. My techs would not be building value if they did not go through your entire system on a "preventative maintenance" and at the very least bring their findings to you.