SilenceR

We found Hopkins Air Conditioning while doing online research for companies that could perform proper "air balancing" of residential homes. We had two previously failed attempts with other AC companies to fix our 10 degree swing of temperate from one side of our house to the other. Other companies simply tried to band aide the situation by turning up the fan speed of the unit which made it worse. Hopkins had all the proper equipment to measure our entire home's air flow to do proper "air balancing." Chad provided us with a proposal for the solution which he thoroughly went over line by line which included installing returns in each bedroom, resizing vents, resizing ducts and replacing old duct work. While the work involved was a lot more extensive than we originally thought we would need, the cost was actually surprisingly reasonable. Doug and Xavier were the technicians that did the initial diagnostic air flow measurements and also performed the work. They were polite, professional, and clean. They did not leave until they ensured everything was working as designed and to specifications of the agreed upon work. It's rare to find a company with such great customer service, professionalism, and politeness. They have customers for life and will be performing our bi-yearly AC maintenance moving forward.

Technician came in a diagnosed an issue that was misdiagnosed by another vendor. The order the parts that were needed and had me back up and working. Very trustworthy.

My experience with Hopkins air conditioning was absolutely amazing. My AC went out on me after 25 years for my compressor and 35 years for my air handler inside. I called Hopkins air conditioning on a Monday and they had a Gazi a technician come out that morning to check it and found out My AC unit was expired. Gazi then called The office and got a salesman out to my place within an hour and a half to go through with me my options for a new AC unit. Mike Sokolowski arrived as the salesman and led me through my options. He asked me detailed questions about my air conditioning usage and immediately determined what I AC you would best suit my needs.He immediately put in my order and two installers came out the following morning and completely installed the whole new air-conditioning system in my house. I really enjoyed the text messaging with the pictures of the technicians salesman and the installers before they actually arrived. Everyone was punctual and courteous.This has been an absolutely delightful experience. Considering I was without AC in the summer hot weather for just over a day.

I used 2 other HVAC companies before I finally called Lennox the manufacturer and asked for their recommendation in my area and I've been a happy Hopkins customer ever since. I love my tech Xavier and they always successfully schedule him for my twice yearly service. Always clean, personable, respectful, organized, and great with my dogs and cats!