Tee

Technician Eduan showed on time during the time frame specified. He both texted and called to make me aware that he was enroute. He was very professional and friendly. He explained all that he was doing, the required repairs, the recommended repairs and service as well as the pricing. Overall very happy with the service, so much so I signed up for the maintenance plan.

My technician was Luis, and he was extremely helpful. All of my questions were answered, the appointment didn’t feel rushed, he was highly efficient, and he had great suggestions. Overall, an excellent experience!

I spoke to the office and had a tech out to my home in less than one hour. It seems that although I am a DIY guy I need to let some things up to the pros in my home. Not only did Karel fix the issue that I broke, he took the time to evaluate my entire system and found where I was losing the efficiency of my unit. The work was completed professionally by Karel , there was no trace of work being completed when he was done, he explained every detail of his work that was performed, and all the while maintained a high level of professionalism and was very personable. The fee for the service was appropriately charged and I did not feel like I was being taken advantage of what so ever. I’ve used Hopkins Air several times and will not even consider speaking with a competitor about an issue at all. This is an amazing family business that I could not give more accolades to. If you are reading this to decide as the whether or not you want to hire Hopkins Air please take my advice and look no further! These are professional hard working people that don’t take advantage of the client.

2nd Review: Our old and out-of-warranty AC unit finally had an issue after we've pushed it beyond its ideal thermostat setting. Luckily, I was able to save some money on repair cost with the annual maintenance agreement. Our preferred technican, Ramon, performed quick troubleshooting and gave us a few honest options to save more money. Despite the rain, he was able to successfully perform the repair in a timely manner. We continue to appreciate the all-star team including customer service and dispatch at Hopkins AC. Highly recommend! 1st Review: For our initial maintenance service, Ramon set a great impression by being approachable in answering any questions and eager in sharing his findings. He was knowledgeable in proposed solutions and did a great job cleaning our HVAC and condenser unit.