Teresa Ramby

EDIT: Rich, the GM, gave me a call and we took care of the issue. Was refunded the amount for the service that was not completed and apologized for what happened. Refund was prompt and they are working on resolving any issues, which is a good look. Overall, Hopkins has taken care of this and we can move on. I would still suggest the company as a whole adjusts their pricing or revamps some services to have JUST a "drain flush" to avoid the issues of the high price. This would allow a 5* Initial: I called to get someone out to my house for a drain purge on my system. Tech arrived and informed that the bill will be $420 unless I buy their annual package, which would drop it 20% ($90, service pack $250). Wanted it done as I was at work and could not handle it myself. Tech called back 45 minutes later saying they couldn't fix it and need to charge me an additional $150. I told him no and I would take care of it myself. Left work, stopped at home depot for a $25 dollar snake, proceeded to clean and had it cleared in LITERALLY 20 minutes. On top of this highly over charged fee, my AC now makes a gurgling sound after this tech supposedly cleaned the system and did their checklist. Called to get some resolution to this and for the last 2 weeks have been told someone will call me.........nobody has yet to call me even after I have called three times now.

Gasi and Zack were extremely professional and well versed in air conditioning. Explained the different steps of their operation and provided tips and recommendations for future use. We couldn’t be more satisfied with this company and employees.

Today, 5/2/2024, Jamie and Jamal cleaned my duct system, as well as dryer vent. They were on time and proceeded to set up their equipment. Grills were cleaned and sanitized as well, and they left the area clean upon completion. Jamie and Jamal were assigned this job today when original technician needed to complete another. Considering the variables, I rated them a 5, and would recommend them to other customers.

The install for my new Daikin unit went really well! Hopkins has a very knowledgable team and great service! Would highly recommend!