July 6, 2025 · review of Hopkins Air Conditioning
Great service from Hopkins AC. The AC rep Sophia went above and beyond to provide excellent and efficient service. Will use for service again.
Response from the owner · July 7, 2025
Thank you so much for your great review, Tony! We’re glad to hear that Sophia provided you with excellent and efficient service, and we look forward to serving you again!
Todd Joseph
April 26, 2022
Hopkins was amazing to work with. We filled out an appointment request on their website the night before and by 7:30am the next morning we had a call from them scheduling the service. Adam was our technician and he was awesome. He was quick, easy to work with, friendly, and made the process easy to understand for people that know very little about central AC systems. Will look forward to working with them in the future for our AC needs.
Response from the owner · April 27, 2022
Thank you for your 5 star review! We are glad Adam and our company have met your expectations! Welcome to the Hopkins Family!
Steve Turchyn
December 24, 2025
Excellent service! The Installation crew was on time, courteous, knowledgeable and very careful throughout the entire process. It was a very positive experience.
Response from the owner · May 20, 2025
Thank you for your feedback. We’re happy to hear our installation team has met your expectations.
Tyrone Robinson
September 18, 2024
Great customer service from the Monica who went above and beyond and helped me with everything I needed assistance with from our first call! Great company and looking forward to working with them again!
Response from the owner · September 22, 2024
Thank you for your feedback. We’re happy to hear. Monica has met your expectations.
El Jefe
February 29, 2024
I use HA for my AC maintenance. They are always on time and go about their work in a professional manner. Sometimes I feel they are trying to upsell some accessories. But I have no issues saying no. All in all they do a decent job for a decent price
Response from the owner · February 29, 2024
Jeff, Thank you for your feedback. Our process and training is the completely opposite of upselling. We usually ask the customer how long they want their system to last and ask permission if we find anything to bring to their attention that would hinder the unit not to lasting to the customers expectations. After that we give customer all information and let them decide what is important to them. If they elect to do nothing that is always perfectly fine. My techs would not be building value if they did not go through your entire system on a "preventative maintenance" and at the very least bring their findings to you.