Chuck

Cannot say enough about Hopkins Air Conditioning. This experience started months ago when we called because our AC was not cooling. Talked with David and Chuck who were Oncall. They explained there had been some storms in the area so it may be related to that. They had us reset our unit and call back in 30 minutes, Everything was cooling again. The impressive part … no charge saved them time and us money. Then we had our bi annual maintenance done and Gazi came out. Another professional clean experience. He noticed our unit’s air flow was low. After some investigation found the coil had issue. Ut oh here it comes. He asked if we had a warranty and/or labor warranty. I said I doubt it we don’t normally buy that stuff. Gazi not only was able to get the coils covered by the manufacturer warranty he investigated and found out in our passed records we actually did have a labor warranty. 2nd time Hopkins could have “made money” and did the right thing. Finally Armando arrived to replace the coils right on time, was efficient and clean. AC is cooling and running great. Hopkins Air Conditioning does not only do great honest work when needed they don’t take advantage of situations to make money. In either of the first two examples we could have been charged a service fee and to replace the coil and pay for the labor. All of this came at only the yearly maintenance charge. Thanks Hopkins Air Conditioning for keeping the high quality of your business.

Chuck was very helpful in getting my AC working. The part was under warranty and he gave me an excellent price on the labor. I would highly recommend them.

The technician tried to rip off my grandmother and charge her $525 to unclog a drain line on a brand new less than a year old Lennox AC unit then they brought it down to 300 after I left a one-star review. Then I was told by Chuck if I removed my bad review they would honor a free service with no charge to unclog the drain but would never come to her property again. I feel the need to be honest about my experience so others know what they're dealing with choosing Hopkins air conditioning

My AC stopped working overnight on an extremely hot holiday weekend night of Memorial Day weekend. I called the answering service at 8:35 AM and set up an appointment for the same day between a 1-4 PM window. I asked that a technician call me ahead of time to give me an estimate. He did. When I explained the situation and the fact that I use oxygen to breathe due to the extreme outside temperature, he offered to come within 1-2 hours. In fact he showed up at 9:45 AM. Chuck was the service repairman and was quick, courteous, neat, and thorough. He explained what the issue was and what he would do to resolve the problem. Everything was quick and easy from my initial call to the time that Chuck left. I would highly recommend Hopkins Air Conditioning without any reservations and am confident that you will not be disappointed, if you choose to use them. I am a physician with terminal cancer who has very high standards. Not only did Hopkins Air Conditioning and Chuck meet my expextations, they far exceeded them.

Once again, Hopkins, as always has delivered above and beyond the norm for customer service in today's world. Even with a maintenance agreement, you never know what to expect, but as the Hopkins representative, Louis was exceptional in the performance of the twice annual maintenance call. Louis was extremely informational in what he was doing, as well as what may need to be done in the future. He took the time to explain errors in the initial drain pipe installation, and repaired that at no cost, as well as making some minor adjustments that allow the air filter to operate more effectively. At the end of the day, there is no better place to go than Hopkins! Thanks Chuck and Louis.

Chuck and Aaron did a fantastic job! They were able to come out first thing the following morning after my AC shut down, and fixed the problem quickly. They also identified other issues with my AC system and explained the issues thoroughly. Highly recommend!