Ramon

Ramon was great! Took care of issues straight away and figured out a complex problem readily, and extremely professional!

I initially left a 5-star review for Hopkins AC after a great first experience with Ramon, who was professional and excellent. However, every service since has been disappointing. During an insulation installation, they sent two inexperienced technicians who admitted it was their first time and even asked me if they were doing it right. Worse, I caught them on video snooping through a box on my patio, which was completely unacceptable. Additionally, I have a paid service contract with Hopkins, but they refused to maintain my new AC unit (installed by another company due to Hopkins’ high quote) and wouldn’t issue a refund. The service rep, Cathy, was rude and kept interrupting me on the phone. I’m extremely disappointed with their unprofessionalism and lack of customer care. I’ll be posting the video evidence of the technicians’ behavior. Avoid this company.

So my AC issues were complicated involving a condenser in which initially the coil was replaced, shortly followed by a switch that failed, and then a compressor that failed. The process involved numerous trips, along with warranty coverage requests to the manufacturer. Hopkins worked through it all with the only expense to ourselves being the freon. Ramon and Thomaz had the most impact on us throughout the process and should be commended for their excellent customer service. The office staff were also courteous and responsive. All around, a great company to work on your AC.

Ramon was the tech that came out for my service and showed up earlier than was expected. My issue ended up being a pretty simple one and he showed me how I could fix it. He also explained to me a better way of maintaining and keeping the line clean. This is the second time that Hopkins air has been to my house and not tried to upsell me on some thing that I really didn’t need. I will definitely be using them in the future.

Ramon was in and out like a Robbery. Quick fast service and warned me about my renewal needs. Now I just need to see how this air conditioner holds up. He just left about 10 mins ago. Thanks for the heads up upon arrival as requested and quick service Ramon!! Update... the air conditioner is still blowing cold during these hot 🔥 🥵 Summer mornings, and afternoons!!

Not recommended for maintenance or repairs! We signed up for our regular bi-yearly maintenance. Ramon was prompt and informed us about future upcoming maintenance for our unit. However, a day later, our unit began internally leaking (in the house) and emitting crackling noises, despite working fine before the technician's visit. When we contacted their local 561 number, we were informed about notes regarding future maintenance and the leakage issue. During the maintenance visit, the technician failed to disclose the “leakage” to us. We were made aware of the “leakage” during the follow up call. This discrepancy raises concerns about the integrity of their service, hinting at a potential agenda to push for a new HVAC unit immediately. Due to the lack of transparency & professionalism, we DO NOT recommend Hopkins Air Conditioning.

2nd Review: Our old and out-of-warranty AC unit finally had an issue after we've pushed it beyond its ideal thermostat setting. Luckily, I was able to save some money on repair cost with the annual maintenance agreement. Our preferred technican, Ramon, performed quick troubleshooting and gave us a few honest options to save more money. Despite the rain, he was able to successfully perform the repair in a timely manner. We continue to appreciate the all-star team including customer service and dispatch at Hopkins AC. Highly recommend! 1st Review: For our initial maintenance service, Ramon set a great impression by being approachable in answering any questions and eager in sharing his findings. He was knowledgeable in proposed solutions and did a great job cleaning our HVAC and condenser unit.

Ramon came to perform preventative maintenance on our AC. Hopkins texted me to tell me who was coming, Ramon called me to tell me what time to expect him. His service was excellent. Very thorough. Cleaned up everything, very neat and professional. I'm glad we signed up with them.

We recently had a contract service call and our technician was Ramon. He was absolutely first rate. He was prompt, extremely courteous, professional and did high quality work. It was a true pleasure dealing with him and will request him in the future. Excellent experience.

I had an AC tuneup service performed by Hopkins Air. The tech that came out, Ramon was very professional and nice. He asked a lot of questions and provided lots of info to make sure everything was covered and in working order. The pricing was fair and I’m happy to have Ramon taking care of my AC.

First time using Hopkins and what a fantastic experience!! My tec, Ramon, is the best!! Super knowledgeable. I've had bad experiences with other companies in the area. Always pushing me to upgrade and after saying no they would keep pushing. Ramon was super upfront and honest which is my number 1 requirement. I will continue to use Hopkins and highly recommend them and Ramon as the tech that keeps your house cool! Thank you Hopkins!!

My technician Ramon was very professional and informative. This is the first time we're using this company and it has been a pleasure. He took time out to explain the issue and solutions to resolve them. He got the unit running again and the house on cool. He is official my new "Certified Cool Guy". Thank you Ramon for your knowledge and patience. HAC, you have one heck of a technician.

I never heard of Hopkins Air. but Cathy Mcdade and Jake have taken excellent care of me since they were with Palm Beach AC. Cathy in the Boca office is extremely professional, courteous, patient, and knowledgeable. She explained all aspects of my contract in detail with me. Cathy went above and beyond to provide great customer service. Jake is the best AC tech I have ever had. He can pinpoint the cause of problems at a glance and will fix them immediately. He explains causes and solutions in easy to understand terms. Hopkins is very lucky to have Cathy and Jake representing their company. It is because of Cathy and Jake that I have decided to keep Hopkins as my AC company. Brittany is AMAZING and Ramon is TERRIFIC The reason that I will renew my maintenance contract with Hopkins is mainly because of Brittany She is always patient and understanding and willing to find solutions.. She really cares about my AC needs and my finances. She never tries to upsell me and is willing to go above and beyond to help me.

Ramon Hurtado is very professional and gets the job done. He did a great job fixing my ac unit. Will definitely recommend his services to everyone.

My tech Ramon was professional, informative, and made me feel comfortable. He did a great job and it's so awesome to be able to cool off again! He was very knowledgeable! He got the job done quickly! We'll definitely be using Ramon with hopkins for all of our AC repair!

I usually don’t do reviews but wow I am impressed of the quality of work this gentleman did I believe his name was Ramon. Thank you Ramon for your hard work you answer all my concerns. It hard to trust someone now a days for this type of tech issues. Ramon was very honest and I am glad he was sent out to me. Excellent job Ramon.

Love this company! I called and they sent someone to my house immediately! Ramon got to my house promptly, and fixed my drain issues. He was very professional, knowledgeable, efficient and friendly. I would 100% recommend Hopkins!

We all know living in Florida the A/C is the most important part of your home. And Hopkins air conditioning made sure mine is running flawlessly. Shoutout to Ramon he was super professional and helpful and I could definitely tell he k ew what he was doing. Big thanks Ramon and Hopkins for fixing my AC!

Awesome service!!! West palm can get very hot as we know, so a/c is essential. Ramon helped me and my family with the installation and did my mom’s a/c as well. He doesn’t try to sell you anything just tells you what he knows. Very knowledgeable which was a blessing! Highly recommend this business!!! Ask for Ramon!!

Had the tech Ramon come out mid storm to get me back up and running. He was very professional and prompt got the job done quick. Excellent service as always A+

It was another problem with the air conditioner which will cost a lot of money. The tech Ramon came out and inspect the unit and told us the problem and told us how much is going to. He came in really good time. We couldn't do anything today but I'm glad he was honest with us.