Rich

Ervine and Rich(Service Manager) came out as scheduled, diagnosed our issue and resolved it. They are both very professional. Could not be more pleased with the service we receive from Hopkins!

Hopkins did a fantastic job in replacing our 9+ year old HVAC system - which had failed. We first called them mid-morning Friday and by Saturday afternoon we had a new system. We worked with Rich who is the Service Manager at Hopkins and he did an excellent job of explaining the options, getting us estimates and scheduling the work.

Contacted me back quickly from weekend emergency message and came right out to fix the problem Monday! Thanks Rich and Donat for taking care of me!

I emailed Hopkins Air on a Sunday when our air went out. Rich, the service manager called me with an hour and their technician, Gabriel was at my home with 2 hours! Gabriel was very personable, knowledgeable and did an excellent job getting our system back on! A 10/10 rating!

Called Rich on a Sunday and he arranged for David to be here on Monday. Unfortunately the unit needs to be replaced. They worked out the details and should only be without air for a couple of days. They also offered to bring in a portable unit if I wanted.