Sabrina

Just would like to say thank you to everyone at Hopkins Air, my AC Fan would not stop blowing no matter what I did, even turning off the breakers to it. I called this morning and Sabrina listened to the concern in my voice and had a tech Eduan there by 1 pm to check things out. Eduan is great has been to my place before and always does a fantastic job, he was able to diagnose quickly what was the issue. Turned out my Blower motor module was blown and had to be replaced, I have been with Hopkins for 10 years they installed this unit for me then and have maintained it since. They were able to find a tech nearby who had a replacement part close by in their truck. So instead of having to wait days for parts and to reschedule for instillation. Eduan went and got it and was back installing within a half hour. He was quick professional and the Unit is working great again. No more issues. Thanks Again to Hopkins Air for doing all the right things, such a great company to deal with.

Sabrina was extremely helpful and kind on the phone. She made everything easy to understand and was a pleasure to speak with. Great customer service!

There is no feeling of (cool) relief like having one’s A/C blowing out hot air on a SE Florida 88-degree day and having a technician show up within hours and fixing it right! Hopkins was recommended by the management of a residential development that I once knew and it is for good reason. Scott, the technician, was not only knowledgeable, efficient, and professional, he was genuinely personable. Sabrina, the intake coordinator on the phone found a way through use of an annual contract that saved me quite a bit of money on keeping my 16-year old HVAC units as well. Very happy with my entire transaction with the people of this company.