BeachLife

★★★★★

May 16, 2020 · review of Hopkins Air Conditioning

I had Hopkins install my new AC in May 2020. This is the 2nd new AC unit I have purchased through them. I came back to Hopkins because I can’t say enough how professional, trustworthy and nice the staff is. Once again for my new AC I put full trust in Hopkins AC and those who work for them and I am not disappointed.

Response from the owner · February 19, 2020

Cindy, We were a firm believer in treating others how we, or our family, would want to be treated. Thank you for putting your trust in us, we do not take that lightly. If we can be of any assistance please do not hesitate to call.

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Other reviews for Hopkins Air Conditioning

Jason Silverman

September 30, 2024

★★★★★

Since they installed my new A/C, they have been great no matter what I needed. From the install to the routine maintenance, or just talking to any of the office personnel, Hopkins Air Conditioning has always done a fantastic job for me.

Response from the owner · October 26, 2023

Thank you for your feedback.

Lori Hubbard

January 27, 2022

★★★★★

We had an issue with our HVAC unit when we switched over from AC to Heat. I called Hopkins Air and Brittany was helpful in setting up a service call. A day and time were established and the technician was actually early. Xavier did an outstanding job diagnosing the issue, discovered another issue, discussed and showed what needed to be done, and actually had the parts on his truck. Xavier efficiently repaired the issue and went over the entire system to make sure everything was working properly. Excellent service and a fair price! I would call Hopkins Air Conditioning again...and ask for Xavier!

Response from the owner · January 28, 2022

Thank you for your 5 star review! We are glad to here our team met your expectations!

Monique August

July 18, 2024

★☆☆☆☆

The Hopkins service tech was polite, honest and knowledgeable, but Hopkins is very overpriced and I do not like their policy of paying in full in advance. I am a Senior Citizen and we just paid $463 for a AC drip line flush and basic system inspection from Hopkins, that is after bargaining them down from $520 ! The service tech said he was just following company policy. The service tech was at our house for about 30-45 minutes and used no parts that I know of to complete the job, other than cleaning fluid. A different AC company with a similarly polite and knowledgeable tech charged us $129 for a similar flush and AC system inspection on another property we own. We felt taken advantage of by Hopkins we are not happy, and we will not be using Hopkins again.

Response from the owner · July 18, 2024

Mrs. August please tell the whole story. YOU called us for an emergency service call after hours. You called in saying that the thermostat was 81 and rising and not cooling. The tech was dispatched to your home at 7:40pm, arrived 8:16pm, finished 9:43pm! Your claim of 30-45 minutes is not true. If you was not happy with the charge to clear your heavily clogged drain line you could have refused service and my technician could have left to go eat dinner with his family. Instead you signed for approval of the price and than signed again for the payment on our invoice. Why did you not call the mentioned other ac company that charged you $129 in the first place? Oh wait let me guess they do not work past 5pm or they did not answer the phone, correct? To leave a 1 star review when the only concerns you had was price is totally unfair. The bottom line is you were not cooling before we arrived and was cooling when we left and that was with your signed approval.

Patricia D

November 30, 2023

★★★★★

Tino's outstanding work on our AC showcased a high level of professionalism and expertise. His attention to detail and knowledge in the field made the service experience truly commendable. If you're looking for reliable AC maintenance, This company is highly recommended. 🙏🏽

Response from the owner · December 1, 2023

Thank you for your feedback. We are happy to hear Tino has met your expectations.