Carol Babcock

Sophia was great. Since then, every time the other tech comes out, he pushes hard to upsell. Sometimes he’s successful, but most times it’s blatantly obvious. I don’t like that behavior.

Great experience with Hopkins AC. John was extremely professional..He took care of the maintenance of my AC unit and provided a comprehensive diagnostic not the system and some flaws in the installation.

Hopkins did a fantastic job in replacing our 9+ year old HVAC system - which had failed. We first called them mid-morning Friday and by Saturday afternoon we had a new system. We worked with Rich who is the Service Manager at Hopkins and he did an excellent job of explaining the options, getting us estimates and scheduling the work.

When I say READ THE REVIEWS, I mean it. I taught my mother to do so and when her AC was blowing 88 degrees and we were melting in her house, right to Google we went. She searched through various options for the area and saw the reviews for Hopkins Air and loved everything she saw. The reviews did NOT lie. This company is wonderful from top to bottom; and I don't just hand out compliments and beautifully written reviews for just anyone (haha) John showed up the next day to my mother's house and began checking everything. My mother cannot move on her own right now as she fractured her leg. John had the unfortunate displeasure of having to let us know that the person who was formerly working on her AC unit was putting in the WRONG refrigerant. Not only was John able to find us an affordable new unit, but a great payment plan, and immediate installation the next morning. When I tell you, the 2 guys that came to install the unit, worked their butts off to get the house to cool off. By 5pm the house was down to 73 and we could breathe. This company is knowledgeable, genuine, and works WITH their customers to make sure WE walk away feeling secure and staying cool in this heat. Trust the reviews. They don't lie!!