March 16, 2021 · review of Hopkins Air Conditioning
Tech was super professional and knowledgeable! My husband set up the initial call but he did say that Christie was professional and full of energy over the phone. Will be using this company in the future!
Response from the owner · March 16, 2021
Thank you for the 5 star review! We are glad Christie met your expectations as well as our service Technician! Welcome to the Hopkins Family!
Colleen Valle
October 29, 2025
Always professional & informative! Definitely recommend Hopkins to all my family & friends!
Response from the owner · October 30, 2025
Thank you so much for your wonderful feedback, Colleen! We’re glad to hear you found our team professional and informative, and we appreciate your recommendation to family and friends!
Marcia R
September 17, 2024
Miguel always does an excellent job servicing my air conditioner. He has a wealth of knowledge and is always eager to share quick tips to keep my family’s system functioning properly.
Response from the owner · September 22, 2024
Thank you for your feedback. We’re happy to hear. Miguel has met your expectations.
Jennifer Velde
October 13, 2023
The service man was friendly and professional but this company is extremely overpriced. They charged $600 to drain an exterior a/c drain pipe. After checking with other A/C companies, this is a service that should cost at most $250. They used a shop vac and it took about twenty minutes to complete. I will never use them again.
Response from the owner · October 16, 2023
Good afternoon Jennifer, As with any review there are always two sides. Here is our side. All our calls our time stamped using both phones and vehicles, and our technician arrived at your home at 4:36pm and left at 6:07pm. He was dispatched within an hour of you calling us. This type of promptness in the service industry is nearly unheard of. You called us with a problem with your unit and the tech left with your problem solved and had you back up cooling. We are also very upfront with our pricing and obtain signatures prior to work being done, after services rendered and at time of payment. I see on this invoice that you personally signed approving the cost of the repair, that you were satisfied with our service and upon payment. If you thought price was too high for your budget, you simply could have declined the needed repairs and only pay our diagnostic fee. The other companies that told you would have been as you described in and out in 20 minutes for $250. We not only cleared your drain line but also went through your entire system while on site, checked all your pressures and tightened up all your components, and took pictures to show our workmanship. This is the same unit that someone prior to us used thermostat wire to hold up a horizontal drain pan in your attic. This is a valuable lesson in you get what you pay for. We never claim to be the cheapest and apologize that we do not fit your budget. But we will never apologize for providing top notch service with hands down the highest caliber technicians in South Florida, while standing behind our workmanship. Whoever installed your system should not be a contractor in South Florida. Good luck in the future.
Felicia Graham
September 29, 2023
I must say a young man name Matthew went above and beyond to answer my questions I am not from around here very new to the area; I saw him in line at the grocery store with his work clothes on and sparked a conversation. I am now sure that my next purchase will be Central Air Conditioner. Moving from New York State to Florida is a big difference in the heat. this young man said he is very proud of his job and loves what he does. I can tell because he took time out to assist me when he could have just given me the number and said call tomorrow and a rep will help you. Thank you Mr. Matthew
Response from the owner · October 10, 2023
Thank you for your feedback. We are happy to hear Matt has met your expectations.