July 21, 2025 · review of Hopkins Air Conditioning
Hopkins Air was very quick to respond to a service call within 2 hours. Chad, the service tech was very professional and knowledgeable. He found our problem quickly, and did a thorough check on our entire system to make sure it was cooling properly. I would highly recommend using Hopkins Air!
Response from the owner · May 24, 2024
Thank you for your feedback!
Martha Gilbert
May 28, 2024
We were very disappointed! Hopkins has been servicing our home 2 units well for the last couple of years. We asked them for a quote for our rental unit. They were much higher than another company who we ultimately used. Over the weekend, one of our home units went out. My husband called for support. At first a tech said they could come in two days. Then another man called back and told him that because we didn’t use them for the rental unit install, they would not service us. My husband told him they had just been out for home maintenance in April, but Hopkins said they still wouldn’t come. We were shocked! I am responding to your reply. Your estimate was for a different address from our service contract and we were giving you the option to bid on it. Your estimate was almost double the price of the company we selected. Your prices are high and we have paid them in the past. We will not be in the future as your loyalty cannot be relied upon.
Response from the owner · May 28, 2024
Mrs. Gilbert we were equally very disappointed that a customer we had been servicing for a year would go with an install with another contractor just because of a cheaper price. You see we actually have a live person answer the phones on a holiday weekend. Those services cost money. There is a reason why we charge more because we offer more. In the future I would remember you are not just buying a air conditioner you are buying a relationship for the length of that air conditioner.
Frank Moore
February 6, 2023
Miguel was great. Very thorough and professional. Please make sure he services me every time. Kept the charges to a minimum. I would highly recommend Hopkins as the best AC company I have ever worked with.
Response from the owner · January 23, 2023
Thank you for your 5 star review! We are glad to hear our team met your expectations!
Steve Barber
February 3, 2026
Gazi was terrific - prompt and courteous.
Response from the owner · August 18, 2025
Thank you so much for your kind words, Steve! We’re glad to hear that Gazi provided you with prompt and courteous service. We look forward to serving you again in the future!
Asher Yanich
August 15, 2025
great debugging of A/C issues. extremely thorough and efficient. And they installed a brand new unit, with extra care. Huge thanks to Yadian, Andres, and Gazi, all pros who did a fantastic job.
Response from the owner · August 15, 2025
Thank you so much for your great feedback, Asher! We’re glad to hear you found our debugging thorough and efficient, and we look forward to serving you again at Hopkins Air Conditioning!