Dominique Darden

Our AC was not working. We called Hopkins and Ileana was wonderful! So professional and cheerful! She sent to us “the real deal”! Matthew our technician was EXCELLENT!!! A real “PRO” he went to work in a professional, courteous and timely manner! He got our AC up and running!! Thank you Matthew!!! I would highly recommend Matthew and we want you back if there is ever another issue! You are “ our” technician! Dr. and Mrs. Vivian Rose

Miguel was awesome he went way beyond in customer service. My a/c stopped running on Friday he came when I called asap. Advised of problem but told me parts dept were closed they have part in stock but he will not be able to get it until Monday. Wow to my surprise he was at my door 9am on Saturday morning. He fixed the problem. For years I have had a contract with ECM which is very expensive and never had anyone that treated me with such great customer service. I would rate them 10 plus.

John arrived exactly on time today and we found him to be a consummate professional. He could teach the class on excellence in service! Installers Kevin and Karel completed work for our new a/c unit yesterday. My wife and I were extremely impressed with these 2 gentlemen. They arrived on time, worked like trojans and had an attention to detail rarely found with service providers today. They were both courteous, professional, and knowledgeable about the unit. When replacing the drywall around the air handler, they even painted it prior to putting it up. We would place them both in the category of master craftsmen when it comes to a/c installation. I would encourage all new clients of Hopkins Air that are purchasing new units to request these two to do the job, you can't go wrong. As they neared completion, they loaded all boxes and the old unit onto their truck. Then went around with a vacuum to clean up any dust and debri and left behind a spotless area where they had worked. The new unit worked like a charm and reminded us that air conditioning in south florida is not a luxury, it's a necessity. Perhaps 10 stars is more appropriate for Kevin and Karel. Cudos to Hopkins Air for employing such quality installers !

Had Mr John J come over to give me a price on replacing my 25 plus year old system. He was punctual, professional and answered my questions and concerns to my standards. One of the most thorough and detailed individual I've dealt with. Got him to replace my system. My new system works extremely well and I'm even more amazed how much less my electric bill is every month now because of his knowledge. Thank you for the great service and quality of work