Geri Volpe

May 19, 2023 · review of Hopkins Air Conditioning

I never heard of Hopkins Air. but Cathy Mcdade and Jake have taken excellent care of me since they were with Palm Beach AC. Cathy in the Boca office is extremely professional, courteous, patient, and knowledgeable. She explained all aspects of my contract in detail with me. Cathy went above and beyond to provide great customer service. Jake is the best AC tech I have ever had. He can pinpoint the cause of problems at a glance and will fix them immediately. He explains causes and solutions in easy to understand terms. Hopkins is very lucky to have Cathy and Jake representing their company. It is because of Cathy and Jake that I have decided to keep Hopkins as my AC company. Brittany is AMAZING and Ramon is TERRIFIC The reason that I will renew my maintenance contract with Hopkins is mainly because of Brittany She is always patient and understanding and willing to find solutions.. She really cares about my AC needs and my finances. She never tries to upsell me and is willing to go above and beyond to help me.

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