Hannah L

My air conditioning suddenly stopped working at 3pm Sunday afternoon. I called Hopkins (and several other companies) but Hopkins was the only company who answered and were able to get a repairman (Aaron who was FANTASTIC) to respond within 2 hrs. Aaron was polite, professional, friendly and I appreciated that he told me what to do to prevent future ac issues and also gave me information on how I could make my AC work more efficiently. I greatly appreciate Aaron and Hopkins Air Conditioning and certainly intend to use them in the future . Thank you!

Service was good. The technician was on time and friendly. The charge to flush a drain line and treat the drain line with a cleaner was $454.50. I’ll never use this company again. If you choose to move forward with this company please ask many financial questions. ***UPDATE*** Owner reply to my 2 star review: Hi Owner, my complaint is not with Matt. My frustration lies with your cost. You have had many other similar complaints on your web reviews as well. You justified your extreme price gauging in other negative financial reviews by saying inflation and weekend emergency service. My unit was running before Matt got there. I rent that townhouse out and having your company come out was something I did to keep my tenants happy. Poor costumer service will spread like wildfire. I paid Matt, and was completely honest and kind with him with him when I voiced my frustration that did not lay with him but the cost of the drain line behind cleaned. You however, jumping in on a poor Google review (as an owner) to try and present the narrative of my review as being negative towards Matt is sad and wrong. Let me be clear- now you and you alone are the reason for a one star review. Do better sir.

3 previous visits in 5 months from a home warranty contractor. Never got it right...well only for a month or so then no A/C again. Got a recommendation about Hopkins. John showed up the next day after I called. He did trouble shooting- found some significant issues - not catastrophic but would cause constant issues. Now, with Hopkins on the job, I truly feel that HVAC is under control and the issues resolved. I was there personally and saw everything that was done! This was NOT a wall job. Funny, not funny. Seriously....I recommend this Company. Great job and done quickly not 3, 4, or 5 days wait for service.

Hopkins AC company was very professional, hardworking and knowledgeable from the start to the end of our project even though an routine maintenance turned into needing an entire new system. I would recommend Hopkins for your ac. Awesome work!