Sara Bochniak

★★★★★

October 7, 2024 · review of Hopkins Air Conditioning

Hopkins AC company was very professional, hardworking and knowledgeable from the start to the end of our project even though an routine maintenance turned into needing an entire new system. I would recommend Hopkins for your ac. Awesome work!

Response from the owner · October 12, 2024

Thank you for your feedback. We are happy to hear we have met your expectations.

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Other reviews for Hopkins Air Conditioning

david utman

September 11, 2020

★★★★★

After receiving a quote of over 1,000 from another AC company and them stating that it might not fix the problem and would most likely need a 7K new system I was in tears. Then Lou from Hopkins Air came and fixed it for under 500, and let me know that the system was in almost perfect order. THANK YOU SO MUCH HOPKINS!!! and Lou. Your free second opinion saved me and you have earned two customers for life. My sister will be calling you soon.

Response from the owner · October 4, 2020

We're so happy to hear that Louis did a great job for you. Thank you for the business and welcome to the long list of happy clients.

David Dershewitz

October 23, 2025

★★★★★

Had a problem this am. Gazi was quick to respond and I could not have asked for a more knowledgeable, polite, friendly and careful technician. Gazi was also very careful not to He carefully explained my problem and how to remedy it. He suggested ways to prevent it from recurring. This was one of the best experiences that I have had since living here. I will definitely ask for him in the future

Response from the owner · October 24, 2025

Thank you so much for your wonderful feedback, David! We’re glad to hear that Gazi provided you with such knowledgeable and friendly service, and we look forward to assisting you again in the future!

richard burk jr

July 15, 2025

★★★★★

My experience with Hopkins air conditioning was absolutely amazing. My AC went out on me after 25 years for my compressor and 35 years for my air handler inside. I called Hopkins air conditioning on a Monday and they had a Gazi a technician come out that morning to check it and found out My AC unit was expired. Gazi then called The office and got a salesman out to my place within an hour and a half to go through with me my options for a new AC unit. Mike Sokolowski arrived as the salesman and led me through my options. He asked me detailed questions about my air conditioning usage and immediately determined what I AC you would best suit my needs.He immediately put in my order and two installers came out the following morning and completely installed the whole new air-conditioning system in my house. I really enjoyed the text messaging with the pictures of the technicians salesman and the installers before they actually arrived. Everyone was punctual and courteous.This has been an absolutely delightful experience. Considering I was without AC in the summer hot weather for just over a day.

Response from the owner · July 16, 2025

Thank you so much for your amazing feedback, Richard! We’re thrilled to hear that our team, especially Gazi and Mike, provided you with a delightful experience during your AC installation, and we appreciate your kind words about our communication and service.

Teri Sasse

September 28, 2024

★☆☆☆☆

I am very disappointed with two experiences I had with Hopkins AC. I needed a new AC at a property and had received several estimates from Hopkins and 2 other vendors. The Hopkins estimate was $8000.00 dollars for the unit and one of the other estimates was $5000.00 so I selected this vendor. At that time I had Hopkins for my annual maintenance plan and when I called them to do a service 6 months after the new unit was installed they would not service my AC unit because I did not purchase it from them. I was shocked at this decision and called the owner who was not very nice in terms of customer service. He had every excuse in the world as to why his quote was 3000.00 more than the vendor I selected. I immediatley told him I wanted to cancel my service with them and be refunded the yearly maintenance contract charge, which he did. I then had another property under contract with Hopkins and they came out and serviced the unit but when I asked why they left all the construction dust that had built up in the unit due to building concrete restoration I was told by the technician that he would come back and clean the unit. He even took pictures of the dust in the unit. I waited for his follow up and it never happened. Six months later the unit was due for another maintenance visit and this technician was very courteous and he maintenanced and cleaned the unit of all the dust. Prior to that appt I called Hopkins to get an estimate of what a maintenance appt consisted of and what the cost of "cleaning of the dust" would be and they could not even give me an estimate of the cost of cleaning. Needless to say, due to questionable business practices, I will cancel my maintenance contract with Hopkins and do not feel I can refer them to any other homeowner who is looking for a reputable company to do work for them.

Response from the owner · September 28, 2024

Mrs. Sasse, You replaced the unit over a year ago. Why the issue now? You went for the cheaper contractor and we do not do service or replacement at cheap pricing. We refunded your agreement as you said. We have no questionable business practices we always take care of our customers. We cleaned your unit of the dust even though we could have charged more as construction dust is not normal circumstances of a maintenance. I do not understand why you feel the need to try and slander a reputable company. You just want everything done for the cheapest price possible. We are not that company we value our quality of work and not going to play the lowest price game. I feel sorry for your new contractor moving forward.