Jackie Boehm

I talked with hopkins and really got a quick service scheduled. Gazi was the man for the day and completed the work really fast, and he is really nice, and I would refer him to my friends.

Chuck was very helpful in getting my AC working. The part was under warranty and he gave me an excellent price on the labor. I would highly recommend them.

David was very personable, knowledgeable and professional. He took time to explain what he was doing as well as share specifics around what he would suggest to prolong the life of our HVAC system. I would highly recommend David as Hopkins Air for their service.

EDIT: Rich, the GM, gave me a call and we took care of the issue. Was refunded the amount for the service that was not completed and apologized for what happened. Refund was prompt and they are working on resolving any issues, which is a good look. Overall, Hopkins has taken care of this and we can move on. I would still suggest the company as a whole adjusts their pricing or revamps some services to have JUST a "drain flush" to avoid the issues of the high price. This would allow a 5* Initial: I called to get someone out to my house for a drain purge on my system. Tech arrived and informed that the bill will be $420 unless I buy their annual package, which would drop it 20% ($90, service pack $250). Wanted it done as I was at work and could not handle it myself. Tech called back 45 minutes later saying they couldn't fix it and need to charge me an additional $150. I told him no and I would take care of it myself. Left work, stopped at home depot for a $25 dollar snake, proceeded to clean and had it cleared in LITERALLY 20 minutes. On top of this highly over charged fee, my AC now makes a gurgling sound after this tech supposedly cleaned the system and did their checklist. Called to get some resolution to this and for the last 2 weeks have been told someone will call me.........nobody has yet to call me even after I have called three times now.