May 20, 2025 · review of Hopkins Air Conditioning
Reliable company would recommend. Our Tech Sophia was amazing, very thorough and explained some future maintenance options for us.
Response from the owner · April 21, 2023
Thank you for your feedback!
Adam Shell
December 8, 2021
Miguel B again delivered a first-rate service call. Not only did he handle semi annual maintenance, but also identified an issue and resolved it on the spot! All good.
Response from the owner · December 9, 2021
Thank you for your 5 star review! We are glad to hear Miguel met your expectations on your ac repair.
Kathleen Madigan
May 12, 2020
We can’t say enough good things about Hopkins Air Conditioning. We have had several reasons for Hopkins to come in to maintain our unit. They alway come right way and are the upmost professional. They are very friendly and eager to help. They always help you resolve your issue and ensure you unit runs effectively.
Response from the owner · May 16, 2020
We know you have many choices for your A/C services, thank you very much for choosing us.
Tee
July 10, 2025
Thank you Chad from Hopkins Air for explaining to me about my duct work. How my current duct is not giving enough for the new A/C s efficiency. Looking forward to doing business with you in the future. Thank you, Tami Hayes
Response from the owner · July 11, 2025
Thank you for your positive feedback! We're thrilled to hear that Chad could provide valuable insights about your duct work, and we look forward to serving you again in the future!
Monique August
July 18, 2024
The Hopkins service tech was polite, honest and knowledgeable, but Hopkins is very overpriced and I do not like their policy of paying in full in advance. I am a Senior Citizen and we just paid $463 for a AC drip line flush and basic system inspection from Hopkins, that is after bargaining them down from $520 ! The service tech said he was just following company policy. The service tech was at our house for about 30-45 minutes and used no parts that I know of to complete the job, other than cleaning fluid. A different AC company with a similarly polite and knowledgeable tech charged us $129 for a similar flush and AC system inspection on another property we own. We felt taken advantage of by Hopkins we are not happy, and we will not be using Hopkins again.
Response from the owner · July 18, 2024
Mrs. August please tell the whole story. YOU called us for an emergency service call after hours. You called in saying that the thermostat was 81 and rising and not cooling. The tech was dispatched to your home at 7:40pm, arrived 8:16pm, finished 9:43pm! Your claim of 30-45 minutes is not true. If you was not happy with the charge to clear your heavily clogged drain line you could have refused service and my technician could have left to go eat dinner with his family. Instead you signed for approval of the price and than signed again for the payment on our invoice. Why did you not call the mentioned other ac company that charged you $129 in the first place? Oh wait let me guess they do not work past 5pm or they did not answer the phone, correct? To leave a 1 star review when the only concerns you had was price is totally unfair. The bottom line is you were not cooling before we arrived and was cooling when we left and that was with your signed approval.