John Lidington

★★★★☆

July 23, 2024 · review of Hopkins Air Conditioning

Had given a one-star rating because of significant communication problems. Subsequently, , Hopkins reached out to me and after a lengthy conversation, convinced me that those problems were far from typical, and that they were implementing procedures to make sure there wouldn't be such problems in the future. So will now give them an A for effort.

Response from the owner · July 11, 2024

Thank you for your feedback. We had spoke and the lack of communication on our end has been handled internally. In addition at time of this review the estimate you requested was sent and received by you. Let us know if we can be of anymore assistance.

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Other reviews for Hopkins Air Conditioning

Marcello trionfo

July 13, 2023

★★★☆☆

Miguel was very knowledge and thorough .however I was taken back when he presented me with a bill for $1248.00 . The capacitor needing replacement is covered under my warranty. and so is the motor as well. So I'm paying for labor to install the motor. He gave me a price of $808.00 to replace the motor which will take about one half an hour. an hour at best. I should have asked what your hourly rate is. He is a very good technician . but I felt taken advantage of on the pricing

Response from the owner · July 13, 2023

Sorry you feel you did not have 5 star service. It is expensive nowadays to run a business especially during inflated economy. Please keep in mind it is the behind the scene work that customers never see or take into account. We have to spend time looking for these parts, ordering parts, picking up parts, return visit to actually do the work, return part back, and lastly process warranty claim. There's also taxes, insurances, licenses, vehicles expenses, and other overhead; in addition to the labor warranty to we offer all of our repairs. There is a ton more involved than just the actual work onsite. I would be more than happy to talk to you and see if we can find a resolution that works for both parties. At the end of the day customer service is top priority but we can not do things for free either.

f r

January 27, 2025

★★★★★

zach and logan provided timely and professional service and advice. we had to make several product decisions and we received supportive and easy to understand information on which to base our decision.

Response from the owner · February 6, 2025

Thank you for your feedback. We’re happy to hear our team has met your expectations.

CARPETFART

November 18, 2023

★★★★★

Brian was a great tech explained everything very thorough. Didn't give us the run around and took care of the problem quickly. Very nice and will definitely use them again for our future needs.

Response from the owner · November 24, 2023

Thank you for your feedback. We are happy to hear Brian has met expectations.

Shane Mears

April 15, 2025

★★★★★

Great service by Hopkins AC. Their technician Sophia was very knowledgeable and thorough. Highly recommend!

Response from the owner · April 23, 2025

Thank you for your feedback. We’re happy to hear. Sophia has met your expectations.