May 20, 2025 · review of Hopkins Air Conditioning
Gazi was so very kind and professional assessing my AC unit and providing a lot of maintenance/repair options to suite my needs and budget. Thanks!!
Response from the owner · June 6, 2025
Thank you for your feedback
Michelle Herman
October 13, 2025
Chad did a great job and was very thorough during the maintenance on our 2 units and also installing a condensate pump to resolve an issue we have with drainage. He also installed UV lights on our 2 units to help with mold issues.
Response from the owner · October 14, 2025
Thank you so much for your wonderful feedback, Michelle! We're glad to hear that Chad provided thorough maintenance and installations to address your drainage and mold issues. We look forward to assisting you again in the future!
Grace Pennella
September 28, 2021
I have been using Hopkins Air as our regular maintenance for over a year now for both of my businesses and I couldn't be happier. Such a well run company with wonderful employees, truly. Always responsive, quick to solve problems and a pleasure to work with. Definitely would recommend!
Response from the owner · September 30, 2021
Thank you for your 5 star review! We appreciate your business and thank you for the kind words!
Jennifer Velde
October 13, 2023
The service man was friendly and professional but this company is extremely overpriced. They charged $600 to drain an exterior a/c drain pipe. After checking with other A/C companies, this is a service that should cost at most $250. They used a shop vac and it took about twenty minutes to complete. I will never use them again.
Response from the owner · October 16, 2023
Good afternoon Jennifer, As with any review there are always two sides. Here is our side. All our calls our time stamped using both phones and vehicles, and our technician arrived at your home at 4:36pm and left at 6:07pm. He was dispatched within an hour of you calling us. This type of promptness in the service industry is nearly unheard of. You called us with a problem with your unit and the tech left with your problem solved and had you back up cooling. We are also very upfront with our pricing and obtain signatures prior to work being done, after services rendered and at time of payment. I see on this invoice that you personally signed approving the cost of the repair, that you were satisfied with our service and upon payment. If you thought price was too high for your budget, you simply could have declined the needed repairs and only pay our diagnostic fee. The other companies that told you would have been as you described in and out in 20 minutes for $250. We not only cleared your drain line but also went through your entire system while on site, checked all your pressures and tightened up all your components, and took pictures to show our workmanship. This is the same unit that someone prior to us used thermostat wire to hold up a horizontal drain pan in your attic. This is a valuable lesson in you get what you pay for. We never claim to be the cheapest and apologize that we do not fit your budget. But we will never apologize for providing top notch service with hands down the highest caliber technicians in South Florida, while standing behind our workmanship. Whoever installed your system should not be a contractor in South Florida. Good luck in the future.
Perry Diamond
January 22, 2020
Hopkins is always punctual and courteous. The technician was quick about his work, left the area clean and wore shoe coverings while walking through the house. Hopkins also designed and installed my HVAC system. It's incredibly efficient and the savings on my electric bill are significant.
Response from the owner · January 23, 2020
We are thrilled you are enjoying your energy efficient system. Thanks for sharing your review with us and the community.