August 8, 2025 · review of Hopkins Air Conditioning
Hopkins, shows up when they say they will and deliver good service. Technicians (Edwin especially) communicate well, and are kind and personable.
Response from the owner · October 6, 2022
Thank you for your feedback!
Austin Uhrig
June 30, 2023
Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.
Response from the owner · June 30, 2023
There is always two sides to a review. Here is ours side. The roommate Brooks Knight called us on a recorded line saying he had permission from Austin to authorize repairs and pay for them with Austin card. Farthest from the truth. Brooks stated "the unit drain pan has been full of water for a couple days now". When tech arrived and spent over an hour going through the entire system he found the coil was freezing up do to an impacted coil and was creating all the water. We never said the 7 year old unit was toast. We sent an estimate of repairs at Austin request. We did give him several options all of them was expensive in his mind and was just looking for the cheapest, quick fix since he just bought the house. We only charged our trip charge and did not even charge him a diagnosis fee. We have a fantastic reputation and we stand behind our workmanship on all repairs for 1 year so we are not going to just do a quick fix if does not solve your main problem. Glad you found a contractor to fit your budget needs.
Lizette Colon
March 25, 2025
Gazi did my unit maintenance service today, and he was on time, professional, very thorough, and friendly. He inspected everything and explained what he was doing so I could understand and see what was being done. He made suggestions for future service and I feel he was honest and helpful. I have been a customer for a couple of years and I’m happy with their service.
Response from the owner · March 25, 2025
Thank you for your feedback. We are glad to hear we continue to meet your expectations.
Dale Fisher
September 4, 2023
I needed an air conditioner company found Hopkins and was pleasantly surprised. Jasper was very thorough and knowledgeable about our whole system. They keep you well informed about where you are on the list by text and email. We took out a service contract with them and will be a loyal customer.
Response from the owner · September 5, 2023
Thank you for your feedback. We are happy to hear our team here at Hopkins Air has met your expectations.
Connie anderson
May 5, 2024
I emailed Hopkins Air on a Sunday when our air went out. Rich, the service manager called me with an hour and their technician, Gabriel was at my home with 2 hours! Gabriel was very personable, knowledgeable and did an excellent job getting our system back on! A 10/10 rating!
Response from the owner · May 6, 2024
Thank you for your feedback.. We are happy to hear our team was able to meet your expectations.