Kim Marek
★★☆☆☆July 3, 2023 · review of Hopkins Air Conditioning
The guy who came was nice however, I was charged $441.00 to replace my capacitor. Turns out, the cost of a capacitor is only $40.00. When I asked the tech about the difference he said that is the 2 year warranty. Needless to say I won't be using them again nor will the friend who referred me to them.
Response from the owner · July 3, 2023
We are sorry you feel that way. I am looking at your invoice that I will resend to you. The invoice was for the $79 tune up $249 maintenance agreement and capacitor. The total was $520.85 for all of that. We may not be the right fit for everyone's budget and we completely understand. Please keep in mind our tech spent 2 hours at your home and had the part on his stocked truck. He diagnosis the bad capacitor and saved you the inconvenience of a future service call. I do see where you signed for the approval of the repairs as well. You can always find something after the fact cheaper, but that does not always mean it is the same.