Laurel D. Outcalt

I was referred to Hopkins after losing air conditioning last summer and hearing from my old company that it would be several days before they could come and fix it. I called Hopkins and they came over right away, fixed the issue, and signed me up for a service contract. Hopkins is very professional, on time, extremely organized, and not expensive. They setup an appointment time, send a reminder/confirmation the week prior, and call when they are close by so you know they are arriving. The technician that has come to my home knew my system like the back of his hand and spent time educating us on what’s going on with it and what he’s doing to make it better. This sets Hopkins apart. I have more confidence in a technician that explains what/why they are doing the job instead of just coming and going. Hopkins was also very reasonable and their price is less than I would expect for the service I’m provided. Doesn’t get any better then that.

Gazi He went above and beyond for me. He checked things on my maintenance call that nobody has ever checked before. He is an excellent employee and knowledgeable gentleman!!

October 2, 2025: Eduan kindly notified me that he was on his way to help set up Iflo with our WiFi. He was punctual, professional, and efficient. He was also patient in making sure that I understood how to use the Iflo App, as technology is not my strong suit. I couldn’t have been happier with the service I received today! 👍👍👍

My AC unit stopped working so I called Hopkins AC. The Hopkins team was professional and quick to respond. Aaron P. the service technician arrived on time and fixed the problem right away. He went above and beyond to check my HVAC system was running safely. Big thanks to Aaron for a job well done.