Lisbet Agamez

Hopkins is always very responsive if issues arise. Office staff is quick to return calls and field technicians are friendly and timely. Work is completed at a high level.

Service was good. The technician was on time and friendly. The charge to flush a drain line and treat the drain line with a cleaner was $454.50. I’ll never use this company again. If you choose to move forward with this company please ask many financial questions. ***UPDATE*** Owner reply to my 2 star review: Hi Owner, my complaint is not with Matt. My frustration lies with your cost. You have had many other similar complaints on your web reviews as well. You justified your extreme price gauging in other negative financial reviews by saying inflation and weekend emergency service. My unit was running before Matt got there. I rent that townhouse out and having your company come out was something I did to keep my tenants happy. Poor costumer service will spread like wildfire. I paid Matt, and was completely honest and kind with him with him when I voiced my frustration that did not lay with him but the cost of the drain line behind cleaned. You however, jumping in on a poor Google review (as an owner) to try and present the narrative of my review as being negative towards Matt is sad and wrong. Let me be clear- now you and you alone are the reason for a one star review. Do better sir.

Great company! Would definitely recommend them, also received great help from Monica she was awesome!!

Our first time using Hopkins although the prior owners of our new to us house had used them. Glad we saw the sticker and called them. They communicate clearly and reviewed the services in detail so we were fully informed. Gazi who came to service our A/C was also very communicative about what was needed and gave great advice. Very happy with with customer service as well as the services provided .