December 17, 2025 · review of Hopkins Air Conditioning
Very polite, professional and effective! Great communication very pleased with this service.
Response from the owner · December 18, 2025
Thank you so much for your wonderful feedback, Marie! We’re glad to hear you were pleased with our polite, professional service and great communication.
Marcello trionfo
July 13, 2023
Miguel was very knowledge and thorough .however I was taken back when he presented me with a bill for $1248.00 . The capacitor needing replacement is covered under my warranty. and so is the motor as well. So I'm paying for labor to install the motor. He gave me a price of $808.00 to replace the motor which will take about one half an hour. an hour at best. I should have asked what your hourly rate is. He is a very good technician . but I felt taken advantage of on the pricing
Response from the owner · July 13, 2023
Sorry you feel you did not have 5 star service. It is expensive nowadays to run a business especially during inflated economy. Please keep in mind it is the behind the scene work that customers never see or take into account. We have to spend time looking for these parts, ordering parts, picking up parts, return visit to actually do the work, return part back, and lastly process warranty claim. There's also taxes, insurances, licenses, vehicles expenses, and other overhead; in addition to the labor warranty to we offer all of our repairs. There is a ton more involved than just the actual work onsite. I would be more than happy to talk to you and see if we can find a resolution that works for both parties. At the end of the day customer service is top priority but we can not do things for free either.
Katherine Magaña
August 30, 2025
Super over priced equipment, techs don’t even know what they are doing. Wouldn’t recommend to anyone.
Response from the owner · August 30, 2025
Hi Katherine, I am not finding anyone in our database or on our schedule recently under this name.
eric taylor
July 15, 2025
Excellent service. AC checked out on me they came the next morning and fixed. I also signed up for their maintenance package. They are my go to AC compacy. Most importantly they are honest.
Response from the owner · July 15, 2025
Thank you so much for your fantastic feedback, Eric! We’re thrilled to hear you found our service excellent and appreciate your trust in us as your go-to AC company. We look forward to keeping your AC in great shape with our maintenance package.
David Edwards
April 21, 2022
We've been using Hopkins air for about 2 years, we had to buy a new system cause our coil failed and it was the second time so it made sense to get a new system. (it was an established defect of our system at that time). That purchase and installation went great and we've been using them for maintenance since than just to keep it running good. Also we got super low interest financing. Adam came out today to do our service and found we had a pretty bad mold issue in there. His advice was to add a couple UV lights and a thorough cleaning of the coild and duct work so we got the lights installed and tomorrow we're having a deep cleaning in the Duct works and because i have a maintenance contract I saved 20%. He was very knowledgeable and I enjoyed our conversation as he worked. Actually every one who has come out has been great. Always professional, knowledgeable, respectful, and friendly. I never feel like I'm being sold, they just tell me what I need and I decide. Also they are always able to work with my schedule and we have had 1 emergency where they were able to get someone out the same day. So I really can't recommend them enough!
Response from the owner · April 27, 2022
WOW! Thank you for your kind words! We appreciate your business. It is customers like you that allow us to continue to set the bar here is South Florida.