Item: Hopkins Air Conditioning
Rating: 5
Author: Maryellen Helberg

Austin Uhrig

June 30, 2023

★☆☆☆☆

Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.

Response from the owner · June 30, 2023

There is always two sides to a review. Here is ours side. The roommate Brooks Knight called us on a recorded line saying he had permission from Austin to authorize repairs and pay for them with Austin card. Farthest from the truth. Brooks stated "the unit drain pan has been full of water for a couple days now". When tech arrived and spent over an hour going through the entire system he found the coil was freezing up do to an impacted coil and was creating all the water. We never said the 7 year old unit was toast. We sent an estimate of repairs at Austin request. We did give him several options all of them was expensive in his mind and was just looking for the cheapest, quick fix since he just bought the house. We only charged our trip charge and did not even charge him a diagnosis fee. We have a fantastic reputation and we stand behind our workmanship on all repairs for 1 year so we are not going to just do a quick fix if does not solve your main problem. Glad you found a contractor to fit your budget needs.

Jared MacNees

January 8, 2025

★★★★★

Zach and Gazi - I was very impressed with their knowledge and expertise very professional. The explained everything clearly and answered all my questions. Plus my dogs like them as well

Response from the owner · June 21, 2023

Thank you for your feedback!

Kevin Flannery

November 27, 2023

★★★★★

Hopkins Air Conditioning has provided our system service for the past year. Always providing most knowledgeable, prompt, courteous and professional service. Their attention to detail and risk management is excellent! We are very happy with the services provided to us by Hopkins.

Response from the owner · December 1, 2023

Thank you for your feedback. We are happy to hear that we continue to meet your expectations.

Margarita Juhe

October 21, 2024

★★★★★

The Fan wasn't spinning outside and it was hot. I called Hopkins, I've never used them before. Someone was scheduled to arrive in the afternoon, but they called me to let me know they an earlier slot. The technician checked the system, and discovered that the contact wasn't distributing power to the unit. He had one in the Van and replaced it. It was up and running in minutes. He was honest. I was also able to use my card to pay right there and then. So, they get 5 stars. -David

Response from the owner · October 25, 2024

Thank you for your feedback

Maryellen Helberg

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