ROBYN FLORES

First time home buyer, I was ready to struggle and suffer with AC maintenance after it shut down. I'm now at peace! There were here under an hour (alright, I was lucky on that part :), Scott and Gerry explained to me the values of Hopkins and how they like working there. I can even ask for the same team everytime. They got my contract.

Today, 5/2/2024, Jamie and Jamal cleaned my duct system, as well as dryer vent. They were on time and proceeded to set up their equipment. Grills were cleaned and sanitized as well, and they left the area clean upon completion. Jamie and Jamal were assigned this job today when original technician needed to complete another. Considering the variables, I rated them a 5, and would recommend them to other customers.

Jasper came out and did a routine maintenance check on the unit we purchased through Hopkins. He was extremely polite, helpful, good with our dog, respectful of us working while he was working, and fixed a sealing issue we had in our crawl space. I would recommend Hopkins and Jasper to anyone looking to buy a new unit or needing maintenance/repairs on their home A/C.

Gazi and Sophia were punctual, friendly and willing to answer any concerns. Very professional. Always welcomed to come back to service my home!