Sam T.

★★★★★

December 20, 2025 · review of Hopkins Air Conditioning

So Far So Great!! Brand new CARRIER Air Conditioning. Sale technician quote, Manager/Owner, 2 technician NEXT DAY installation Andres&Juan were knowledgeable, well done! 10 more years to go for warranty and services! Nice Job!! Recommend!!

Response from the owner · June 6, 2025

Thank you for your feedback. We hope you enjoy your Carrier unit. Welcome to the Hopkins Family!

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Other reviews for Hopkins Air Conditioning

George Schwartz

December 12, 2025

★★★★★

This was my first maintenance on my new A/C. They came on time, were courteous and reminded me that my next service is in 6 months. The A/C they installed has worked flawlessly.

Response from the owner · March 25, 2025

Thank you for your feedback.

Monique August

July 18, 2024

★☆☆☆☆

The Hopkins service tech was polite, honest and knowledgeable, but Hopkins is very overpriced and I do not like their policy of paying in full in advance. I am a Senior Citizen and we just paid $463 for a AC drip line flush and basic system inspection from Hopkins, that is after bargaining them down from $520 ! The service tech said he was just following company policy. The service tech was at our house for about 30-45 minutes and used no parts that I know of to complete the job, other than cleaning fluid. A different AC company with a similarly polite and knowledgeable tech charged us $129 for a similar flush and AC system inspection on another property we own. We felt taken advantage of by Hopkins we are not happy, and we will not be using Hopkins again.

Response from the owner · July 18, 2024

Mrs. August please tell the whole story. YOU called us for an emergency service call after hours. You called in saying that the thermostat was 81 and rising and not cooling. The tech was dispatched to your home at 7:40pm, arrived 8:16pm, finished 9:43pm! Your claim of 30-45 minutes is not true. If you was not happy with the charge to clear your heavily clogged drain line you could have refused service and my technician could have left to go eat dinner with his family. Instead you signed for approval of the price and than signed again for the payment on our invoice. Why did you not call the mentioned other ac company that charged you $129 in the first place? Oh wait let me guess they do not work past 5pm or they did not answer the phone, correct? To leave a 1 star review when the only concerns you had was price is totally unfair. The bottom line is you were not cooling before we arrived and was cooling when we left and that was with your signed approval.

Matthew Darnall

June 25, 2025

★★★★★

We chose to work with Hopkins based on their stellar reviews - and their service did not disappoint! We first met with John Johnson the (sales manager) for the initial estimate. John took his time to thoroughly explain what he thought was the best solution to resolve our problems with the older unit and lack of insulation we had in our home. John was available via text throughout the initial estimate process quickly answering any additional questions or concerns we had before we signed the contract. On the day of install we had two great guys - Yoan and Alberto. Both very polite, professional, and diligent workers. They worked meticulously, efficiently, and made sure to clean up their mess before leaving. They also went over how to operate the system and made sure to show us their work was completed after each major instillation step (outside unit, air handler, blown insulation). We even had the field supervisor Pedro stop by midday to check on the instillation process. We would highly recommend Hopkins! They were great to work with - and we were super excited to have a very nicely cooled home just a within a few hours of the instillation!

Response from the owner · June 26, 2025

Thank you for sharing your experience, Matthew! We're glad to hear that John, Yoan, Alberto, and Pedro provided you with such great service, and we appreciate your recommendation as we continue to strive for excellence at Hopkins Air Conditioning!

S. K.

July 31, 2025

★★★★★

Honest, trustworthy, responsive, and professional. They're a terrific company and they truly have the customer's best interest at heart. I highly recommend them. Eduan came today for the 6 month check-up and was terrific.

Response from the owner · September 1, 2023

Thank you for your feedback!