Stan Shames

I had Hopkins come for a maintenance appointment Last week and then a follow up today to install an ultraviolet light on the A/C unit and a air scrubber .when the second technician came to do the work he noticed that the filter was put in wrong and showed me the correct way .i told him , it was the tech from the other day that put it in wrong he also said i should be flushing the pipe with something totally different than the 1st tech said .Honestly this makes me concerned as what else did the tech not do correctly. Would like to see about someone coming out and making sure no other mistakes were made .would love to hear from a supervisor. Also the 1st tech said I needed 2 additional products . Did I really need or was it a sales pitch. I know the company gets great reviews and that is why I went with them but not reassuring as I spent a lot of money .i must say the techs were friendly and prompt and professional .

We’ve been with Hopkins Air Conditioning since back in 2002 when we built our home in Palm Beach County. They’ve been nothing less than extraordinary since that time. Last night, 10/21/2019 is just another example of why they’re simply the best. We had an issue with some water on the floor of our garage after returning home Monday evening from a short weekend road trip. It appeared to be coming from our air conditioner air handler unit. I called Hopkins A/C “after hours” Service line and Xavier (service tech) returned my call within 5 minutes... AMAZING! He advised he could definitely take care of the issue and relieved our concerns as we were preparing to head out of town again tonight (10/22). Xavier offered a suggestion that would “almost assuredly” solve the issue. I followed Xavier’s phone instructions and within about 20 minutes the problem was fixed. Customer Service is a very important part of the A/C biz and Hopkins Air Conditioning has the best. I have lived in South Florida all my life (72 years) and I’ve dealt with more than a few A/C company's so I know a little bit about customer service. Xavier is certainly a credit to the company. We were able to cancel the service call that Xavier had set up for us as now there was no need to delay our departure to the Smoky Mountains. Thank you Hopkins A/C and THANK YOU Service Tech Xavier (especially for the instructions and technical explanation as to what had occurred). When a company representative offers to save a customer both money and time, that’s a Special Company. We HIGHLY RECOMMEND Hopkins Air Conditioning. Update... Today, 6/11/21, we had a newer “upgraded” “ALL ALUMINUM ALLOY” condenser coil installed in our a/c handler. The house cools much quicker than the a/c did with “older style” coil... But the main reason for this update is to THANK the install technician, Andray, for doing an amazing job. He is such a credit to Hopkins A/C. Efficient, very knowledgeable, and one of the hardest working guys I’ve ever seen. Did a few little extra things during the installation to allow our central air to run more efficiently, and allow me, as the homeowner, to keep the a/c running like new in between our bi-annual Hopkins A/C maintenance service. I would highly recommend HOPKINS A/C in West Palm Beach to anyone needing A/C service or NEW Central A/C. Best! …more It appears that the drain line from A/H condenser pan to outside drain has issues, in that there was a back-up in the line. Today, 12/26/2023, Technician Jasper from Hopkins A/C responded and after trying to clear the line, he was able to find the issue with the drain line and make it work like new. He said that the line appeared to have a lot of old build-up (the home is 20 years old). Jasper was not going to give up. He cleared all of the old debris and the draining condensation water is now as clear as a mountain stream. Great job Jasper & Hopkins A/C. Excellent Technician & problem solver. Update 11/29/2024 Darren came to our home yesterday for our scheduled bi-annual a/c service. Darren did the best maintenance/checks we’ve seen since our home was built with an entire ac system installed by Hopkins A/C (actually “DAVIS A/C” back then. same company/different name). Darren showed us everything he was checking as do all of the technicians at Hopkins A/C, but Darren did quite a bit more. He checked our vents for actual air flow and found that our Master bath vent had NO AIR FLOW. We told him that vent actually hadn’t been blowing much, if any air out since we first moved in to our newly built home back in May of 2002. We had brought that to the attention of the actual Contractor who built our home and he told us at that time, he would add it to the “Punch List” and would forward that to “Davis” and they would check the a/c system and, “everything would be fixed or adjusted properly and to our satisfaction”. *Still have the notes I took. Didn’t know who “Davis” was. NEVER FIXED. We’ve just put a fan at the doorway when necessary. Darren knew what the problem was & forwarded info to install dept.

I have used Hopkins many, many times I take care of many homes and I use them at all of my homes. David Gunning has been very very helpful and he always explains what is going on before he starts. His work is very thorough I would recommend all these men to everybody thank God for companies like Hopkins Air! Top notch in everything they do! Installers Ryan Fowler installer is another favorite. They surely know their business. Very proud to say that I love them my residents think they’re wonderful and we have been using them for many many years you will not make a mistake if you call Hopkins Air Conditioning

They gave me quality service I was very pleased. I simply needed a maintenance and decided to go with the uv bulb also, considering covid. Christie was a great help also. Really nice kid!