May 19, 2025 · review of Hopkins Air Conditioning
Came home at 5p with an AC unit that wasn’t working. Within two hours our tech Brian had replaced a part on the outdoor unit and did it for a very fair price. Can’t recommend enough and they were so nice and professional!!!
Response from the owner · May 20, 2025
Thank you for your feedback. We’re happy to hear. Brian has met your expectations.
joe marturana
September 23, 2024
Called Hopkins when our AC went out based on online reviews and years of service in the community. Dave came out and diagnosed the problem. We were presented with options and there were no hard sells. He was very personable and professional. Repairs were done quickly and efficiently and I would recommend to anyone needing their service. 9/23/24 Our time has come for a new A/C. The installation was quick and professional as expected from Hopkins Air. Cleanup and follow up was outstanding. Highly recommend this company.
Response from the owner · October 27, 2022
Thank you for your 5 star google review! We would like to congratulate you on being our 1,000th Google review customer. We have a special gift for you.
sean cordell
September 16, 2024
Great, courteous service. Resolved all issues, explained all work being performed. Would highly recommend Hopkins Air. Gazi our technician was great.
Response from the owner · June 4, 2024
Thank you for taking the time to provide feedback on your recent experience with Hopkins Air Conditioning. We appreciate your business and look forward to serving you again soon.
Jennifer Velde
October 13, 2023
The service man was friendly and professional but this company is extremely overpriced. They charged $600 to drain an exterior a/c drain pipe. After checking with other A/C companies, this is a service that should cost at most $250. They used a shop vac and it took about twenty minutes to complete. I will never use them again.
Response from the owner · October 16, 2023
Good afternoon Jennifer, As with any review there are always two sides. Here is our side. All our calls our time stamped using both phones and vehicles, and our technician arrived at your home at 4:36pm and left at 6:07pm. He was dispatched within an hour of you calling us. This type of promptness in the service industry is nearly unheard of. You called us with a problem with your unit and the tech left with your problem solved and had you back up cooling. We are also very upfront with our pricing and obtain signatures prior to work being done, after services rendered and at time of payment. I see on this invoice that you personally signed approving the cost of the repair, that you were satisfied with our service and upon payment. If you thought price was too high for your budget, you simply could have declined the needed repairs and only pay our diagnostic fee. The other companies that told you would have been as you described in and out in 20 minutes for $250. We not only cleared your drain line but also went through your entire system while on site, checked all your pressures and tightened up all your components, and took pictures to show our workmanship. This is the same unit that someone prior to us used thermostat wire to hold up a horizontal drain pan in your attic. This is a valuable lesson in you get what you pay for. We never claim to be the cheapest and apologize that we do not fit your budget. But we will never apologize for providing top notch service with hands down the highest caliber technicians in South Florida, while standing behind our workmanship. Whoever installed your system should not be a contractor in South Florida. Good luck in the future.
Christie Snow
March 16, 2021
My Tstat died at the property and I decided to get a wifi thermostat. The tech showed me how to use everything. I was having a few issues at first but he was patient with me. Ending up having more questions the next day so I called the office and spoke with Christie and she was able to help me out. Will be getting a quote now for some duct work.
Response from the owner · March 16, 2021
Thank you for your 5 star review! We are glad our team was able to meet your expectations!