April 24, 2025 · review of Hopkins Air Conditioning
Gazi is fantastic! He does a great job explaining everything and is very detailed and thorough! Completely reckoned!
Response from the owner · April 29, 2025
Thank you for your feedback. We’re happy to hear Gazi has met expectations.
Epona Jayne
November 29, 2025
The technician was wonderful, arrived exactly on time, very courteous, gave me a report, and I am a brand new customer. I look forward to a long relationship with this company that responded when my A/C went out. Thank you.
Response from the owner · August 4, 2023
Thank you for your feedback! We are happy to welcome you to the Hopkins family!
Janine Carey
April 2, 2024
Customer service is great. They kept me posted on when the tech would arrive also sent a picture so I knew who to except . Once the tech Brian arrived was very professional and respectful.
Response from the owner · April 4, 2024
Thank you for a feedback. We are happy to hear Brien in our company has met your expectations.
Zach L
August 21, 2024
My AC stopped working all of a sudden on a Friday evening. Googled local service providers and Hopkins had phenomenal reviews, so I gave them a call. A skilled technician (Dave) was able to make it to the house in just a few hours and had the problem solved in less than 30 minutes. Communication throughout the whole process was great and left nothing to be desired. AC is an absolute requirement in South FL, so it was nice to see a local company exceeding expectations. I concur with all the other positive reviews, and highly recommend Hopkins. Dave was great as well. Updated 8/2024 Needed another unexpected service call due to an aging system. Miguel came out late into the evening, and was very polite, proficient, and skilled. After several tests, Miguel figured out the issue, fixed it, and presented the best course of action going forward. I was happy with Miguel's service and with Hopkins in general. I'll continue to patronize them and recommend them to anyone needing AC help. -- Gerry and Scott came out today to replace a compressor that wasn't working. They were prompt and very amiable. Great communication throughout the process and finished the job quickly. They confirmed everything was working well and showed me. Cleaned everything up and left my house cooling nicely. Hopkins has been amazing since I've started with them.
Response from the owner · May 24, 2024
Thank you for your feedback!
Marcello trionfo
July 13, 2023
Miguel was very knowledge and thorough .however I was taken back when he presented me with a bill for $1248.00 . The capacitor needing replacement is covered under my warranty. and so is the motor as well. So I'm paying for labor to install the motor. He gave me a price of $808.00 to replace the motor which will take about one half an hour. an hour at best. I should have asked what your hourly rate is. He is a very good technician . but I felt taken advantage of on the pricing
Response from the owner · July 13, 2023
Sorry you feel you did not have 5 star service. It is expensive nowadays to run a business especially during inflated economy. Please keep in mind it is the behind the scene work that customers never see or take into account. We have to spend time looking for these parts, ordering parts, picking up parts, return visit to actually do the work, return part back, and lastly process warranty claim. There's also taxes, insurances, licenses, vehicles expenses, and other overhead; in addition to the labor warranty to we offer all of our repairs. There is a ton more involved than just the actual work onsite. I would be more than happy to talk to you and see if we can find a resolution that works for both parties. At the end of the day customer service is top priority but we can not do things for free either.