Thom Stewart

Miguel, the technician was very detailed oriented, respectful and professional, very pleased with his service. It gives me peace of mind that Hopkins A/C comes and do the maintenance of my A/C unit twice a year.

Office and tech staffs are very pleasant, courteous and professional. They always arrive on time and work quickly and efficiently. We have been using them for the past 25 years thru different ownerships. The service has always been great and you always get call-backs even on the weekends or during holidays when it is important. I posted this a couple of years ago and reiterate everything said above. The personel and the service continue to be the best. They responded to our call yesterday, Saturday, when we had no heat. Irene walked us thru what to do with the breakers going and checked in with us numerous times to see if it was working. When it wasn’t, she sent John 3 who has been servicing us for a few years, and the problem with the thermostat was resolved reasonably quickly. Irene was absolutely fabulous and deserves. Combat pay or a big bonus for having to deal with irate customers during the coldest day of the season and on a Saturday. She was calm, patient and extremely professional and kept calling back to check to see our status. John is our usual tech and is always cheerful, efficient, quick and professional. He is great. He and Irene are great representatives of Hopkins Air Conditioning!!

They were able to come out later that morning and diagnose the problem with my AC. Then they were able to put in a new system for me the next day. The guys that came out were super professional and did high quality work.

After calling 2xto not forget the UV bulb you did forget it. then i was told Hopkins would comeback to install and only charge me for the bulb not the labor because you forgot. but you charged me anyway and I had to followup because you did not