Vera BeviniBianchi

★★★★★

September 3, 2025 · review of Hopkins Air Conditioning

Scott. Wow! The embodiment of professionalism, expertise, thoughtfulness and respect. As I told him, if this is how Hopkins performs as a company, they'll have me as their customer forever. We had an A/C issue: he thoroughly analyzed the potential causes, discussed with me the two emerging hypothesis, tested them and landed on a solution. He exudes expertise in a calm and collected way that, given the situation, I genuinely appreciated. I had the feeling that "he got us" and that he genuinely cared. So so so many times I have come across technicians that might do their job, but don't seem to care much about it (or you). Not Scott, he truly seemed to care. And that came across how he communicated: clear, patient, at every step of the visit. Bottom line: Scott raises the bar and if he is what Hopkins is all about, they will have us as customers for life. Thank YOU, Scott!

Response from the owner · September 4, 2025

Thank you for your amazing feedback, Vera! We're glad to hear that Scott provided you with such a professional and caring experience, and we look forward to serving you for years to come!

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Other reviews for Hopkins Air Conditioning

Dale Fisher

September 4, 2023

★★★★★

I needed an air conditioner company found Hopkins and was pleasantly surprised. Jasper was very thorough and knowledgeable about our whole system. They keep you well informed about where you are on the list by text and email. We took out a service contract with them and will be a loyal customer.

Response from the owner · September 5, 2023

Thank you for your feedback. We are happy to hear our team here at Hopkins Air has met your expectations.

Mark Ozemba

October 22, 2025

★★★★★

Eduan did a great job installing scrubbers and UV lights to provide us pure clean air. Also, appreciate the overall service to address all our AC needs. Thank you !

Response from the owner · February 5, 2024

Thank you for your feedback. We are happy to hear John has met your expectations.

N R

June 24, 2024

★★★★★

Gabriel was amazing! He did a detailed assessment of the ac system, got the maintenance service done and gave great recommendations for improvements. He was friendly and very knowledgeable! Highly recommended!

Response from the owner · June 12, 2024

Thank you for your feedback.

Hakeem B.

June 8, 2022

★★★★★

I signed on to their biannual maintenance plan at the recommendation of a neighbor and it's run smoothly over the last couple of years. I had an actual breakdown in the system on a Thursday afternoon and called the company and they were able to send someone out the next day to diagnose the issue. I was able to have the repair scheduled and completed by the following Monday and get a detailed accounting of the cost with no upselling or attempts to add on unnecessary charges.

Response from the owner · June 11, 2022

Thank you for your feedback!